Escolar Documentos
Profissional Documentos
Cultura Documentos
Communication
for
Job placement
Job performance
Career advancement
Success in the new world of work
Verbally or nonverbally. By
speaking, writing, gesturing.
When is
communication
successful?
How can a
communicator
provide for feedback?
Physical
barriers
Psychological
barriers
Language
problems
Unfamiliar or changed
words
Nonverbal
distractions
Clothing, mannerisms,
appearance
Pretending to listen
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Stop
talking.
Control your surroundings.
Establish a receptive mind-set.
Listen for main points.
Capitalize on lag time.
Listen between the lines.
Judge
ideas,
not
appearances.
Hold your fire.
Take selective
notes.
Provide
feedback.
Eye
Time,
space, and
territory send
silent messages.
Time (punctuality
and structure of)
Space
(arrangement of
objects in)
Eye
Establish
Associate
cultures.
Appreciate
Observe
Enlist
yourself on videotape.
Good
communication
demands special
sensitivity and skills
when
communicators are
from different
cultures.
Belief
Individualism
Informality
Examples
Initiative, self-assertion,
personal achievement.
Little emphasis on rituals,
ceremonies, rank; preference
for informal dress.
Belief
Examples
Direct
Communication
Style
Impatient, literal,
suspicious of evasiveness
Importance of
Time
U.S. Persons
Views of
Themselves
Informal, friendly,
casual
Internationals
Views
of U.S. Persons
Undisciplined, overly
personal
Egalitarian
Insensitive to status
Direct, aggressive
Blunt, rude,
oppressive
Goal/achievementoriented
Profit-oriented
Materialistic
Self-absorbed, equating
new with best
Deceptive, fearsome
Open
Weak, untrustworthy
2.
3.
2.
3.
High Context
Japanese
Arab
Latin American
Spanish
English
Italian
French
North American
Scandinavian
German
Swiss
Low Context
High-Context
Cultures
Low-Context
Cultures
Relational
Linear
Collectivist
Individualistic
Intuitive
Logical
Contemplative
Actionoriented
Oral Messages
Use simple
English.
Speak slowly and
enunciate clearly.
Encourage
accurate
feedback.
Oral
Messages (continued)
Written
Messages
Understand
Make