EMMA WALDEN

48 Florence Street
Toronto, ON M6K 1P5
(416) 333-5084
emmajanewalden@gmail.com
SKILLS AND QUALIFICATIONS:

Exceptional attention to detail and ability to prioritize tasks

Strong organizational, analytical and interpersonal skills
Dedication to a team working environment as well as the ability to work independently
Proficient in Microsoft Excel, PowerPoint, Google Docs and Trello
In-depth knowledge of Compass, Siglos, Polaris and Trip Editor
Intermediate level French and conversational Spanish
Extensive travel experience in South America particularly in the Galpagos Islands
Travel Industry Council of Ontario Travel Counsellor Certificate (November 2011)

EDUCATION:
Humber Institute of Technology & Advanced Learning
Tourism Management Travel Services Program

Toronto, ON
Graduated May 2012

University of Victoria; Bachelor of Arts with Distinction

Geography minor in Environmental Studies

Victoria, BC
Graduated May 2009

EMPLOYMENT:
G Adventures
Toronto, ON
Operations Coordinator
March 2014 Present
Liaising with our sales team and local operations to promote effective and efficient
communication
Coordinating product changes in the reservations system and the notification of passengers
Collaborating on projects to enhance system functions and organization of data
Assisting with system inquiries and maintenance
Ensuring the internal reservations system content is complete and accurate
Administering training for apprentices and new hires in the department
G Adventures
Toronto, ON
Chief Experience Officer Adventure Travel Specialist March 2012 February 2014
Working within a team in a fast paced call centre environment
Prioritizing, multitasking and implementing efficiency tactics to handle travel inquiries
by phone, by email and face to face with clients in English and French
Building and maintaining relationships with clients
Improving sales and customer service through continual training and feedback sessions
Event Network Royal Ontario Museum
Toronto, ON
Cash Lead/Sales Associate
February 2011 December 2011
Performing closing reconciliation for the exhibit store
Advising and assisting customers based on product knowledge
Merchandising and assisting with store recovery
Assisting with tourist information

Page Two
Resume of Emma Walden
(416) 333-5084
Buddies Toys Inc.
Victoria, BC
Assistant Buyer/Sales Associate
September 2004 October 2010
Compiling orders based on sales reports
Advising and assisting customers based on product knowledge
Receiving and merchandising
Inputting new product and pricing into the computer database
Attending trade shows to scope out new product
Initiated soft and rigid plastic recycling system
VOLUNTEER EXPERIENCE:
Charles Darwin Research Foundation
Galpagos Islands, Ecuador
Tourism Researcher
March 2009 September 2009
Conducting questionnaires with stakeholders (tourists and Naturalist Guides)
Analyzing Galpagos National Park tourism data
Creating, analyzing and manipulating data in Excel
Compiling reports, preparing PowerPoint presentations, creating maps in ArcGIS
AWARDS AND HONOURS:
2011 & 2012 Deans Honour Roll Humber Institute of Technology and Advanced
Learning
2011 International Society of Travel and Tourism Educators Scholarship for essay
submission written about the Galpagos Islands
2011 Sunwing Vacations Award Positive role model for classmates and outstanding
achievement in GDS
2008 & 2009 Presidents Scholarship Award for academic achievement presented to
the top 3 percent of the faculty of Social Sciences
2007 - Golden Key Honour Society Recognizes outstanding academic achievement
TRAVEL EXPERIENCE:
Africa: Egypt and Madagascar
Asia: India and the Philippines
Central America: Belize, El Salvador, Guatemala and Honduras
Europe: Belgium, Czech Republic, England, France, Germany, Greece, Ireland, Italy,
Luxembourg, Monaco, the Netherlands, Norway, Portugal, Romania, Scotland and Spain
North America: United States (California, Hawaii, Oregon, New York, Tennessee and
Washington) and Canada (Alberta, British Columbia, Newfoundland, Ontario, and
Quebec) and Mexico
Oceania: Australia and New Zealand
South America: Argentina, Bolivia, Chile, Ecuador and the Galpagos Islands, Peru and
Uruguay
References Available Upon Request