‘Mr Johnson: Yes, madam chal |... The City Council fees that ‘a bypass is needed north of Stockton to take trafic aney from the city centre, As you all now there are just 100 many cars and lorries driving thraugh Stockton, Now, | know local resicents may nat Ike the idea, but the best place for the bypass is through the Lee Valley. There is simply no alternative. The Lee Valley Is close to Stockton, the ground is, ideal for road bullding, and its the cheapest option we have. ‘Chairperson: Orcer, order! Thank you, Mr Johnson. Now, may | ‘sk Sarah Wilson, the leader ofthe ‘Save Lee Valley’ group, to explain the objections. ‘Mrs Wilson: Thank you, madam chair We residents of Lee Valley strongly abject 10 plans for the bypass going through ‘our countryside ... The Lee Valley is the most beautiful Uunspolit area in the region. We mustn't destroy It forever, We ‘must preserve It, What's more, It's an important historical site, too. There are many ancient Rorman remains here that the bypass would completely destroy. And finally, macam ‘chair, we residents do not want 20,000 vehicles a day passing our homes. This would cause too much pollution. Te plan Is. totaly unacceptable! Chairperson: Ordey, order! Thank you, Mrs Wilson. Now, are there any questions? 5.3 City tour Voice: Welcome to New York City Tours. This is an automated announcement, See ll of Manhattan from the comfort of a double-decker bus, There are over forty stops, so you can hop ‘on and hop aff all day! Enjoy an interesting and factiled recorded narration 2s you travel through the most famous Uptown and downtown neighbourhoods from Times Square and Central Park to Greenwich Vilage, St Patrick's Cathedral and many more. Come and explore this wonderful city with ‘New York City Tours, Please note, tours are in English only and start every hour from Times Square. $75 por adult, $50 for children under sixteen. For just $20 extra you can also choose ‘an optional harbour cruise to see the Statue of Uberty and Ellis island. Tickets are vale for 24 hours. Press 1 to book now. Press 2 to hear this message again, Press 3t0 6.1 But it says here ... Travel agent: Can |help you? ‘Mrs Caldwell: Yes, you can actually. We came back from ‘Bermuda lastnight. This is the brochure of the holiday you sold us. Travel agent: Oh yes. Did you have = rice time? Mr Caldwell: Ko, we cit, My wife and lare both very angry. ‘Travel agent: Oh dear. What was the problem? ‘Mrs Caldwell: Wel, to start with we hacito pay £20 extra each for airport tex. Buti says here in the brochure airport tax Is included Travel agent: Oh yes, so it does. ‘Mr Caldwell: And our room dign't have a sea view We pald extra fora sea view but all we got was a view of the car park at the back ofthe hotel ‘Travel agent: Oh dear This very serous. tink we should fl eut.a Complaint form. Nov what are your names? ‘Mes Caldwell: ts tr and hirsCaldvel. That's CALDWELL, Travel agent: Ok... And the hlisay was in Bermuda? ‘Mrs Caldwell: Yes. Tio weeks, from the tenth to the twenty: fourth of February, ‘Travel agent: Tenth to twonty fourth of Fobruary. And today is ‘the twentyifth, OK, Do you have your customer number? ‘My Caldwell: its here on the receipt. DWS3247, ‘Mrs Caldwell: Oh yes. OK. Now, you had to pay £20 each for airport tax, and the hotel raom had no sea view ‘Mr Caldwell: And you can ad that the food in the hotel was terrible. ‘Mrs Caldwell: couldn't eat a thing. We Ived on sandwiches, did't we, darling? ‘Mr Caldwell: Yes. | Josta kilo in weight. Travel agent: Oh So... the food In the hotel was terrible. Oh dear, Mrs Caldwell: Well, what are you going to do about i? ‘Travel agent: 'l send this complaint to our Head Ofce, and Il phone you when ! get a reply. Can | have your telephone, number? Mrs Caldwel Is Walton 8932443, Walton 8932443. OK. Well, 'm very sorry about ‘Mr Caldwell: it as an awful experience. We want our money back, ‘Travel agent: i see what | can do, Our epologies once again. ‘My and Mrs Caldwell: Goocbye, Travel agent: Another one for the bint 6.2 What a journey! ‘Man: Aad what about you, Tina? Have you gota story about a journey you remember? Tina: Yes, have actually There one journey I never forget was about six years ago... las going io Hong Kong fromm London, The fight was eery in the morning, s the right before stayed ina hotel near the airport. Wel | nasin a holiday mood that night, and so wert to the hotel ba and ‘ordered a drink, you knew, to celebrate. And | got talking 0 ‘some other people, We had a great time and anyway, when | loft the bart was about three nthe moming. The fight was at six o'clock, sit wast relly worth going to sleep. | watched Vor abit but, we, fell asleep, di When woke upit ‘was ater fie acoek. You know you have to get there early to Check’, ght? So | panicked, grabbed! my bags ang rusted outside, ooking fra taxi. Ofcourse ~no taxis anywhere. Luckty tera few minutes running up and down te street an airport bus came alerg so gat on that. When got there t vias actually nearly six so thoughe, you kro, Ue get wl be Closed. ve missed my plane. The whole terminal was empty except for a huge crow of people atone end and lucy, hat waste queue for my fight tas delayed Yeah, | was really pleased ... but the delay went from one hour, to four hours to {naly ne hours! Nine hours waiting I the airport. slept on some chal most ofthe time Finally, 2t around tree clack, the plere took off. But the worst part was yet to comet After ‘ew hours there was 2 huge sore and the plane started bouncing around all over the place - t remember feeling it was. lke being ina washing machne, People were screaming, babies crying, food flying everywhere. | was really scared. And thent The worst thing of all ~tre cxygen masks dragped down. Susceniy we al were stag 2 these yelow oxygen masks and the feeling of fear~ just can't describe i. put my mask on and just sat tere in absolute terror, withthe plane bouncing al ver the place andiighning ouside te windows Ayn the plane dict crash, thank God, and we goto Ong Kong Ok nthe en out what ajourey! never forget From istening Extra by Miles Craven © Cambvidge Unversty Press 2004 QUE nen ct 123