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Fall
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Research on Employee Satisfaction
• Sagar Agrawal
• Pratik Gandhi
• Rajwin Patel
INTERNATIONAL INSTITUTE OF PLANNING AND MANAGEMENT
RESEARCH ON EMPLOYEE SATISFACTION 2
Acknowledgment
We heartily thank our Project in-charge, Prof. Simantee Sen (IIPM,
Pune), whose encouragement, guidance and support from the initial to the
final level enabled us to develop an understanding of the subject. We are
grateful for her contribution towards the execution of our project and feel
fortunate enough to undergo a project on Employee Satisfaction on a very
macro-level. It has brought the best in us to analyze and research on such
a project.
Lastly, we offer our regards and blessings to all of those who supported
us in any respect during the completion of the Research, which include
the HR Manager at Ma Foi and the employees in the organization.
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RESEARCH ON EMPLOYEE SATISFACTION 3
INDEX
S.No Topic Page No.
1 Introduction to the research 04
2 Abstract 05
3 Objective of study 06
4 Executive Summary 07
6 Introduction to Company 08
7 History 12
8 Methodology 14
9 Sample Questionnaire 15
10 Pictorial Analysis 17
11 Analysis & Recommendation 25
12 Bibliography 27
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Introduction to Research
So much of your success rests in the hands of your employees.
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Abstract
We present a case study on Employee Satisfaction. We talk a lot
about the C-SAT (Customer Satisfaction) a lot of times, however
the recession, which has hit the world, has given a rise to a new
concept of E-SAT (Employee Satisfaction). The potential impact is
directly related to the work force of the company and the research
would actually determine the overcome of the lack and produce
new data for the company. It will also hit directly on the
compensation management, HR Management aspect of the
organization.
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Objective of study
Research indicates that there is a strong positive correlation
employee salary.
company.
there is high turnover and/or good people leave the effect can
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Executive summary
Extensive research proves that committed and loyal employees
have a direct impact on your company's performance and
profitability. This research is on a Consultancy Company, which
gives the idea of how the employees who employ other employees
think about their particular organization. With which we can
understand the behavioral characteristics of the company towards
the employees and therefore give a relevant feedback with our
findings.
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THE COMPANY
“Ma-Foi”
Related Companies Common Job Titles
Parent Company - Randstad Consultant 43%
Subsidiaries - Qualitair Aviation Ma Foi Senior Consultant 6%
Manager 4%
Mergers - Talisman Software
Business Development Consultant 4%
HQ Region - Madras Area, India Research Analyst 3%
Industry -Human resource Gender Male 49%
Type - Privately Held Female 51%
Status - Operating Subsidiary
Company size - 1,700 employees
Founded - 1992
Website - http”//www.mafoi.com
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Ma Foi is India’s # 1 Integrated HR Service Provider, and part of
Euro 17.3 Billion Randstad Group, With the merger of Randstad
and Vedior, Ma Foi has become a part of the 2nd largest HR
Services Company in the world. By joining forces, Randstad &
Vedior have a larger candidate base to select from, a more
balanced geographical spread throughout 53 countries and a
wider service offering.
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RESEARCH ON EMPLOYEE SATISFACTION 10
senior level recruitment, vendor management, psychometric
testing, and career training and consulting services. Additionally, it
provides online recruitment, professional placement, and
candidate screening services. Ma Foi clientele include Monsanto,
Astra-Zeneca, GE Capital, Ford Motors, Hyundai Motors, Satyam
Group, Infosys, Enron, Haldia Petrochemicals, and HSBC. The
company was founded in 1992 and is headquartered in Chennai,
India with additional operations in United States, United Kingdom,
United Arab Emirates, Oman, Bahrain, Sri Lanka, Malaysia, and
Singapore. (As of May 6,2009)
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This strategic merger of both Randstad and Ma Foi has provided enormous
reach and expanded search map. And their combined synergies will now help
to cater to the demands of the new age recruitment.
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History – Milestones
2009
2008
• Ma Foi becomes a part of Randstad, the 2nd largest HR Company in the world.
2007
Hong Kong.
2006
Infotech Ltd.
2005
• Spin-off of the executive search Business - Ma Foi Global Search Services Ltd.
is launched.
2004
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• Launch of Ma Foi Academy - the career training business of Ma Foi.
• Depute strength hits 10000. Ma Foi emerges as the leader in flexi staffing
business in India.
2003
2002
2001
2000
• ISO Certification.
1998
1996
1994
1992
• Inception of Ma-Foi with a starting capital of INR 60,000 and a big dream to
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Methodology
Background:
⇒ Duration of Research & Survey - February 25th, 2010 -- March 15th,
2010
⇒ Data Collection Time – 07 Days
⇒ Data Allocation Time – 05 Days
⇒ Respondents – 30 Employees
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Q1) Regarding the statement, "I am aware of Mafoi overall strategy," would you
say you …
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Q2) Regarding the statement, "I understand what Mafoi, as a company, is
trying to achieve," would you say you …
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Q3) I feel my department gets support and teamwork from other areas within
the Company.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Q4) My manager/supervisor demonstrates professionalism.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Q5) My manager clearly defines my job responsibilities.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
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Q6) My manager/supervisor encourages high achievement by reducing the fear
of failure.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Q7) My manager/supervisor takes responsibility for shaping the attitudes and
relationships within our department.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
Name: ___________________________________________
Designation : _______________________
Email- id : ___________________________________________
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Pictorial Analysis: per question
Gender: □ Male □ Female
Male 13
Female 17
Total 30
Age-Group
□ 20- 35 29
□ 35-45 1
□ 45+ 0
Total 30
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Q1) Regarding the statement, "I am aware of Mafoi overall strategy," would you
say you …
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
A Strongly Disagree 1
B Disagree 1
C Somewhat Agree 6
D Agree 19
E Strongly Agree 3
F Not Applicable 0
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Q3) I feel my department gets support and teamwork from other areas within
the Company.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
A Strongly Disagree 0
B Disagree 4
C Somewhat Agree 11
D Agree 12
E Strongly Agree 3
F Not Applicable 0
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Q4) My manager/supervisor demonstrates professionalism.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
A Strongly Disagree 3
B Disagree 1
C Somewhat Agree 3
D Agree 16
E Strongly Agree 7
F Not Applicable 0
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A Strongly Disagree 2
B Disagree 2
C Somewhat Agree 8
D Agree 13
E Strongly Agree 4
F Not Applicable 1
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Q7) My manager/supervisor takes responsibility for shaping the attitudes and
relationships within our department.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
A Strongly Disagree 1
B Disagree 7
C Somewhat Agree 3
D Agree 14
E Strongly Agree 4
F Not Applicable 1
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Q10) Overall I am very satisfied with my job at Mafoi.
Strongly Disagree
Disagree
Somewhat Agree
Agree
Strongly Agree
Not Applicable
A Strongly Disagree 2
B Disagree 3
C Somewhat Agree 5
D Agree 16
E Strongly Agree 3
F Not Applicable 1
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Bibliography
• http://www.randstad.com
• http://www.mafoi.com
• http://www.google.com
• http://www.linkedin.com
• http://en.wikipedia.org
INTERNATIONAL INSTITUTE OF PLANNING AND MANAGEMENT