Spat New Dei 10001 oa sia) Phone: 91-1 BHARAT SANCHAR NIGAM LIMITED Erma: 8, (A Gow of india Eerie keen Ds 7 una tan Fra fafies [Corporate IT Cell] To All PGMs, Sr GMs, GMs. BSNL CO No: CIT/8-2/2013/ERP/BSNL CO//21 Dated: 01.10.2013 ‘Sub: ERP - ESS portal issues escalation procedure at BSNL CO. 1. ESS Log in problem - The complaint may be booked through online complaint booking system on corp.bsnl.in/cit/ 2. Updation of addresses - Except hometown address, other may be updated by employee himseltiherself. 3. For medical claim eligibility amount - L& A section may be contacted with the salary slip of April 2013 or LPC (in case of new joining), 4, Updation of Controlling Officer! Family details/ Leave record/ Joining of new/ transferred employee in BSNL CO coming from Non-ERP location Service book related data - Service book custodian may be contacted. Service custodian has been authorized to update the data in ERP. Service Book i Sr No. Group Maintained By Unit Head 1 JTO (1) Sr GM (Est) 2 SDE (T) Sr GM (Pers) 3 ‘AGM (T) & Above ‘Sr GM (Pers) 4 CSS Sr GM (Pers) 5 JAO (F) & AO (F) GM (FP) 6 AGM (F) & Above: GM (FP) Z Civil PGM (BW) 8 Electrical PGM (EW), 9 Architecture PGM (Arch) 5. Pay related data - Pay Bill section may be contacted with last month sala slip. (Raman aggarwan"!*!'2 ‘Addl GM (CIT) Copy To 2. Office Copy. 3. PGM (BW)/ PGM (EW)/ PGM (Arch)/ Sr GM (Pers)/ Sr GM (Estt.)/ GM (FP)/ GM (CA) for instructing their officers to update the data in ERP. 4, Allemployees BSNL CO, New Delhi 5. Intranet Portal. Regd. And Corporate Office ‘Bharat Sanchar Bhawan, Harish Chandra Mathur Lane,Janpath, New Delhi-110 001 Website: wwrw.bsnl.coin