To Whom It May Concern:

Hilda was working as an agent for the German customer service account that handled back office
activities for a German cable and internet provider. She was employed from .. 2012 until .. 2015. Her
Tasks included written communication with customers, entering changes of customer details, order,
changes in contract and cancelation into the database.
She learned very fast her tasks and her role in the account. Hilda was motivated to learn and got adjusted
to all system changes and work procedures. She successfully accomplished her agent tasks and her
performance meet our expectations. As a team player, Hilda was respected by her co-workers and she
never had any behavioral issues.

Sincerely,

Sykes Cluj-Napoca