DL Complaints Revised

Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Charter School Office Collaboration Site <no-reply@sharepointonline.com>

Monday, January 11, 2016 3:46 PM
Clendaniel Barbara
Nagourney Jennifer; Carwell John
Parent Complaint - Delaware Design-Lab High School
Head of School Email Address: calvarez@design-labschools.org;

------------------------------------------------------------------------------------------Dear School Leader:
The DOE Charter School Office has received the following information from a parent about a concern
at Delaware Design-Lab High School. We ask you to resolve the issue as quickly as possible.
Many thanks,
Charter School Office
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 1/11/2016
Method of Contact: Phone
Parent Contact Information:
Issue Description: Received a call from a parent
regarding her daughter
. She has repeatedly requested to have her daughter released from Delaware
Design-Lab. She has placed several phone calls (to Alvarez & Bennett) and submitted the proper
release form.
She believes that they have Just Cause to have her released in order
to attend another public school. She maintains that her child witnesses cheating, bullying, and fights
at the school and does not want to go back. She said she will not send her daughter back to the
school. She spoke with Shelia regarding this back in the fall so this is on-going.
Page 1
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Charter School Office Collaboration Site <no-reply@sharepointonline.com>

Thursday, January 07, 2016 1:19 PM
Clendaniel Barbara
Nagourney Jennifer; Carwell John
Head of School Email Address: calvarez@design-labschools.org;

------------------------------------------------------------------------------------------Dear School Leader:
Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 1/7/2016
Issue Description: Received a call from
(parent) regarding driver's education being
offered on the weekend at Delaware Design Lab. She is very concerned and would like a call back.
Page 2
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Joseph Mock
Friday, November 13, 2015 6:57 AM
cristina alvarez; Carwell John
Alvarez Cristina; Matt Urban; Nagourney Jennifer;
Debbie; Lawrence Sheila; Durrell Harris; Stacey Chambers
Re: Parent Complaint - Delaware Design-Lab High School
; Stover
Seeyousoon.
Respectfully,
JosephMock,M.Ed
Principal
DesignLabHighSchool
179StantonChristianaRd,Newark,DE19702
Phone:302.292.5450
Fax:302.292.5457
Visitusontheweb:
http://designlabschools.org
LikeusonFB:
https://www.facebook.com/DesignLabSchools
FollowusonTwitter:
https://twitter.com/DesignLabSchool
From:
Sent:Friday,November13,20156:56AM
To:JosephMock;cristinaalvarez;CarwellJohn
Cc:AlvarezCristina;MattUrban;NagourneyJennifer;
Harris;StaceyChambers
Subject:RE:ParentComplaintDelawareDesignLabHighSchool
Today.
HappyConnecting.SentfrommySprintSamsungGalaxyS5Sport
Originalmessage
From:JosephMock<Joseph.Mock@designlab.k12.de.us>
Page 3
;StoverDebbie;LawrenceSheila;Durrell
Date:11/13/20156:55AM(GMT05:00)
To:
cristinaalvarez<cristina.alvarez@designlabschools.org>,
CarwellJohn<john.carwell@doe.k12.de.us>
Cc:AlvarezCristina<calvarez@designlabschools.org>,MattUrban<matt@mobiusnm.com>,Nagourney
Jennifer<Jennifer.Nagourney@doe.k12.de.us>,
>,StoverDebbie<debbie.stover@doe.k12.de.us>,LawrenceSheila
<sheila.lawrence@doe.k12.de.us>,DurrellHarris<Durrell.Harris@designlab.k12.de.us>,StaceyChambers
<Stacey.Chambers@designlab.k12.de.us>
Subject:Re:ParentComplaintDelawareDesignLabHighSchool
Greattohear.Pleaseletmeknowwhen
willbejoiningus.
Haveagreatday.
Respectfully,
JosephMock,M.Ed
Principal
DesignLabHighSchool
Phone:302.292.5450
Fax:302.292.5457
Visitusontheweb:
LikeusonFB:
FollowusonTwitter:
From:
Sent:Friday,November13,20155:06AM
To:JosephMock;cristinaalvarez;CarwellJohn
Cc:AlvarezCristina;MattUrban;NagourneyJennifer;
Harris;StaceyChambers
Yesweaccept.Thankyou.
Page 4
;StoverDebbie;LawrenceSheila;Durrell
Originalmessage
Date:11/12/20159:48PM(GMT05:00)
To:cristinaalvarez<cristina.alvarez@designlabschools.org>,CarwellJohn<john.carwell@doe.k12.de.us>
Cc:AlvarezCristina<calvarez@designlabschools.org>,MattUrban<matt@mobiusnm.com>,Nagourney
Jennifer<Jennifer.Nagourney@doe.k12.de.us>,
,StoverDebbie<debbie.stover@doe.k12.de.us>,
,LawrenceSheila<sheila.lawrence@doe.k12.de.us>,DurrellHarris
<Durrell.Harris@designlab.k12.de.us>,StaceyChambers<Stacey.Chambers@designlab.k12.de.us>
Pleaseseeattachinviteto
Academic&BehaviorSuccessMeeting.
Respectfully,
JosephMock,M.Ed
Principal
DesignLabHighSchool
Phone:302.292.5450
Fax:302.292.5457
Visitusontheweb:
LikeusonFB:
FollowusonTwitter:
From:cristinaalvarez<cristina.alvarez@designlabschools.org>
Sent:Thursday,November12,20156:55PM
To:CarwellJohn
Cc:JosephMock;AlvarezCristina;MattUrban;NagourneyJennifer;SadowskiJohn;
Debbie;
LawrenceSheila
;Stover
Hello all:
Principal Mock and I are in receipt of your email. We will welcome
forward to working with the family to support the students learning.
Sincerely,
~Dr. Alvarez
Page 5
back to school tomorrow and look
OnNov12,2015,at12:34PM,CarwellJohn<john.carwell@doe.k12.de.us>wrote:
Mr.MockandDr.Alvarez,
Ireceivedacallfrom
regardinghisson,
.Heexplainedthat
hasbeenoutofschoolforseveralweeksandiscurrentlyreceivinghomeboundinstruction.My
understandingisthataformalizedhearingwasnotprovidedfor
.Heshouldbepermittedto
returntoschoolimmediatelyuntilthehearingisconductedonlyifDesignLabplanstoproceedwith
expulsion.Mr.
alsomentionedthatDesignLabprovidedhimwithdocumentationapproving
releasetoattendChristinaSchoolDistrictforallegedbullyingundergoodcause.
Mr.andMrs.
plantoreturn
toDesignLabtomorrow,November13.Theparentsmay
choosetosend
toChristinaDistrictatsomepointthereafter.Ifso,pleasecommunicatethe
followingtoChristina:1)thestudentisnotexpelledandiscurrentlyattendingtheschooland2)the
schoolhasreceivedanallegationofbullyingandsubstantiatedittobeoccurring(providethebullying
documentation).
Pleaseletmeknowifyouhaveanyquestions.
Thankyou,
JohnH.Carwell,Jr.
EducationAssociate,CharterSchoolOffice
DelawareDepartmentofEducation
401FederalStreet,Suite#2
Dover,DE199013639
302.735.4020(T)302.739.4483(F)
Email:john.carwell@doe.k12.de.us
From:JosephMock
Sent:Tuesday,November10,20153:02PM
To:
LawrenceSheila<sheila.lawrence@doe.k12.de.us>;
AlvarezCristina<calvarez@designlabschools.org>
Cc:Urban,Matt<matt@mobiusnm.com>;NagourneyJennifer<Jennifer.Nagourney@doe.k12.de.us>;
CarwellJohn<john.carwell@doe.k12.de.us>;SadowskiJohn<john.sadowski@doe.k12.de.us>;
>
Mr.
Ijustcalledandleftyouavoicemail.Iamlookingtohaveaphoneconversationwithyou.You
cancontactmeviatheschoolnumberormypersonallikeinthepast.
Thankyou
Mr.Mock
Respectfully,
JosephMock,M.Ed
Principal
Page 6

DesignLabHighSchool
Phone:302.292.5450
Cell:570.336.7424
Visitusontheweb:
LikeusonFB:
FollowusonTwitter:
From:
To:JosephMock;LawrenceSheila;AlvarezCristina
Cc:Urban,Matt;NagourneyJennifer;CarwellJohn;SadowskiJohn;
Yes,Ihaveagreedtotermsoutofdesperationforaneducationforourson.Wehavebeen
givingonlytwosubjectsofworkwhichwestrugglewithandwillbereturningfinishedworkthe
nextschoolday.Wewillbebringing
backtoschool.Ireallythinkeveryonehaslearned
therelessoninthismatter.IT'SJUSTTOLONGWITHOUTBEINGEDUCATEDIT'SHISRIGHT.
Thanksall!
Originalmessage
Date:11/10/20152:45PM(GMT05:00)
To:LawrenceSheila<sheila.lawrence@doe.k12.de.us>,AlvarezCristina<calvarez@design
labschools.org>
Cc:"Urban,Matt"<matt@mobiusnm.com>,NagourneyJennifer
<Jennifer.Nagourney@doe.k12.de.us>,CarwellJohn<john.carwell@doe.k12.de.us>,Sadowski
John<john.sadowski@doe.k12.de.us>,
Helloall:
Ihavemet/spokewiththeparentsonnumerousoccasions.Fatherwasinafewdaysago(we
spokeduringthistime),topickupworkfor
tocomplete.Weareintheprocessof
Page 7
sendingtheinformationfromtheapprovedAmericanCyberschool,thatCEO,Admin,board
andparentsagreedtoolatelastweek.
Ourguidancecounselorhasbeenworkingonthis.
IwillcallMr.
today,aswehaveanopenlineofcommunication.
Thankyou
Mr.Mock
Respectfully,
JosephMock,M.Ed
Principal
DesignLabHighSchool
Phone:302.292.5450
Cell:570.336.7424
Visitusontheweb:
LikeusonFB:
FollowusonTwitter:
From:LawrenceSheila
To:AlvarezCristina;JosephMock
Cc:Urban,Matt;NagourneyJennifer;CarwellJohn;SadowskiJohn;
Subject:FW:ParentComplaintDelawareDesignLabHighSchool
Dear School Leader:

The DOE Charter School Office has received the following information from a parent
about a concern at Delaware Design-Lab High School. We ask you to resolve the issue
as quickly as possible.
Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 11/10/2015
Page 8
Issue Description:
phoned our office in regards to his son,
who has been suspended for 30 days without any learning materials. Mr.
has been waiting to hear back from Dr. Alvarez or Mr. Mock in what the next
steps in
education. He will be bringing
to school tomorrow with
expectations of him resuming his education. Please contact
at
to discuss further.
Page 9
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7
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Tuesday, October 27, 2015 12:11 PM

Carwell John; Lawrence Sheila; Nagourney Jennifer; Sadowski John; Stover Debbie;
; matturban@mobiusnm.com
Re: Parent Complaint - Delaware Design-Lab High School
Good Afternoon,
Per our conversation this morning I want to follow up with you regarding my son
. As of yesterday
Design Lab has agreed to release
and his education funds to another school (feeder school is Glasgow). I
received a call from DOE (Jen Naourney and Debbie Stover) late yesterday afternoon stating Glasgow will not
accept
due to non-agreement between schools. Please provide any feedback you have received at your
earliest convenience. I'm anticipating
to be enroll in Glasgow by the end of the week.
Thank you,
From: Lawrence Sheila <sheila.lawrence@doe.k12.de.us>
To: Alvarez Cristina <calvarez@design-labschools.org>; William Bennett <William.Bennett@design-lab.k12.de.us>
Cc:
Carwell John <john.carwell@doe.k12.de.us>; Nagourney Jennifer
<Jennifer.Nagourney@doe.k12.de.us>; Sadowski John <john.sadowski@doe.k12.de.us>; Stover Debbie
<debbie.stover@doe.k12.de.us>
Sent: Thursday, October 15, 2015 8:48 AM
Subject: FW: Parent Complaint - Delaware Design-Lab High School
Dear School Leader:

The DOE Charter School Office has received the following information from a parent about a concern at
Delaware Design-Lab High School. We ask you to resolve the issue as quickly as possible.
Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 10/14/2015
Issue Description: Received an email from Debbie Stover about a complaint from a parent. I called the parent
and spoke with her directly and she stated that she was unsatisfied with the school's structure, curriculum,
activities and false advertisement of what the school promised to deliver. She feels that her son is in the 10th
grade and is missing out on credits that he will need to graduate from high school. There are no morning
announcements, no structure for the students, no after school activities, homecoming, rosters, computers,
laptops, homework, school books, etc. Besides all of the above, it takes her son 2 hours to and from school
when the drive is only 10 minutes.
Also, she mentioned there was a fight in her son's classroom that a teacher was hit and the language that the
teacher spoke to the students to break them up was inappropriate which is captured on video. We do have a
copy of the video that took place. She is looking into finding another school for her son because at 2nd marking
Page 10
period she fears that her son is far behind in his education. She is requesting her son be released from 1st year
contract since you broke the contract by not delivering what you said you would have at your school. She is also
threatening to go to the Governor and legislators if nothing is done in a timely manner.
Page 11
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
cristina alvarez <cristina.alvarez@design-labschools.org>

Monday, October 26, 2015 6:38 PM
Nagourney Jennifer
Alvarez Cristina
Re: Please Call Me Today -
Hi Jennifer:
A staff member will gladly do so first thing in the morning. Were happy to support mom and student to attend
the school where they will be happy.
~Dr. Alvarez
On Oct 26, 2015, at 3:33 PM, Nagourney Jennifer <Jennifer.Nagourney@doe.k12.de.us> wrote:

<image003.gif>
Dr.Alvarez,Ms.
isrequestingacopyofherfirstyearagreement.Whenyouhaveamoment,
wouldyouoramemberofyourteambeabletoscanitandsendittous?
Manythanks,
Jen
From:MCMAHONJANET
Sent:Monday,October26,201511:41AM
To:StoverDebbie<debbie.stover@doe.k12.de.us>;NagourneyJennifer
<Jennifer.Nagourney@doe.k12.de.us>
Cc:MCMAHONJANET<JANET.MCMAHON@christina.k12.de.us>;CRUMLISHDANAH
<DANA.CRUMLISH@christina.k12.de.us>
Subject:FW:DesignLab
Importance:High
HelloDebbieandJennifer,
Ireceivedacallthismorningfrom
,motherof
,enrolledatDEDesignLab.Mrs.
isconcernedabouthersonandtheeducationalexperienceheishavingatDEDesignLab.She
senttheemailbelowtotheregistrationsecretaryatGlasgowHighSchoolinattempttoregisterhim
backintohisfeederschool.Mrs.
statesDEDesignLabwillnotreturnhercalls.Shehasaskedthat
Iforwardthisemailtoyouroffice.
Mrs.
canbereachedonhercell,3
orherworknumber,
.
Regards,
Janet
Janet M. McMahon
Specialist, Education Options
Christina School District
Page 12
600 N. Lombard Street

Wilmington, DE 19801
302.552.2665 (phone)
302.429.4138 (fax)
janet.mcmahon@christina.k12.de.us
From: REIN DIANNE L

Sent: Monday, October 26, 2015 10:53 AM
To: MCMAHON JANET; REVELS PATRICIA A; CRUMLISH DANA H
Cc: REIN DIANNE L
Subject: Design Lab
Importance: High
mom will be calling having major issues with Design Lab, she
is in desperate need of help/advise.
d.
----- Forwarded Message ----From: Lawrence Sheila <sheila.lawrence@doe.k12.de.us>
To: Alvarez Cristina <calvarez@design-labschools.org>; William Bennett <William.Bennett@designlab.k12.de.us>
Cc:
Carwell John <john.carwell@doe.k12.de.us>;
Nagourney Jennifer <Jennifer.Nagourney@doe.k12.de.us>; Sadowski John
<john.sadowski@doe.k12.de.us>; Stover Debbie <debbie.stover@doe.k12.de.us>
Sent: Thursday, October 15, 2015 8:48 AM
Dear School Leader:

The DOE Charter School Office has received the following information from a parent
about a concern at Delaware Design-Lab High School. We ask you to resolve the issue
as quickly as possible.
Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 10/14/2015
Issue Description: Received an email from Debbie Stover about a complaint from a
parent. I called the parent and spoke with her directly and she stated that she was
unsatisfied with the school's structure, curriculum, activities and false advertisement of
what the school promised to deliver. She feels that her son is in the 10th grade and is
missing out on credits that he will need to graduate from high school. There are no
morning announcements, no structure for the students, no after school activities,
homecoming, rosters, computers, laptops, homework, school books, etc. Besides all of
the above, it takes her son 2 hours to and from school when the drive is only 10
minutes.
Also, she mentioned there was a fight in her son's classroom that a teacher was hit and
the language that the teacher spoke to the students to break them up was inappropriate
Page 13
which is captured on video. We do have a copy of the video that took place. She is
looking into finding another school for her son because at 2nd marking period she fears
that her son is far behind in his education. She is requesting her son be released from
1st year contract since you broke the contract by not delivering what you said you would
have at your school. She is also threatening to go to the Governor and legislators if
nothing is done in a timely manner.
d
Regards,
Dianne Rein, Guidance Secretary/Registrar
Glasgow High School
1901 South College Avenue
Newark, Delaware 19702
302-631-5610 (office) 302-454-5453 (Fax)
reind@christina.k12.de.us
<image004.png>
Page 14
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Attachments:
Lawrence Sheila
Wednesday, October 21, 2015 3:13 PM
Alvarez Cristina; Urban, Matt
Stover Debbie; Carwell John; Nagourney Jennifer
Dear School Leader:

Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 10/21/2015
Method of Contact: Email
Issue Description: Parent has complaint against school because of false advertisement and school
doesn't have any of the things they had promised to have during enrollment time. Parent is
requesting student transfer back to feeder pattern school; however, it doesn't fall under "Good Cause"
law.
We are requesting that you respond to the attached letter from parent as soon as possible and keep
Department of Education; Charter School Office in the loop.
Page 15
p. 1
3028323652
iO- 1'1-
I'm writing this letter as a concerned parent regarding my daughter
i5
She is currently
enrolled at the Design Lab high school in the 101h grade. I would like for her to be let out of her contract
regarding that school. The school is not what it was made out to be. The school was opened unprepared
for students and falsely advertised opportunities for students to be involved in. I know by word of
mouth a few students were let out of their contract and returned to their school that they were
originally supposed to go to.
is very unhappy about her school situation. As a parent I would rather
my child be at her assigned school IGlasgow High School) where she is given many opportunities to
advance her education and extracurricular activities. Grades are more prone to drop if a child is unhappy
about a school situation and my child's grades play a big part In her future.
My child will be attending
college after she graduates high school and maintaining good grades is a major factor. The school
mislead my daughter and I on opportunities I thought the school would provide, such as they have no
sports.
planned on running track this year as it played a big role for her in middle school. Gym nor
driver's education is available and
looked forward to both of these classes. I also was told teachers
do not respect students as they should, talking in a proper manner is very important, it displays respect
for one another. As a parent I'm not satisfied with this school, the school doesn't seem prepared for
anything. I want to avoid my child being unhappy or even worst dropping out so if I can change that by
speaking on her behalf I will.
wrote a letter already but we have yet gotten a response, so I'm
writing and hopefully somebody well be able to help us. Thank you in advance for your time. My name is
My number is
if you any questions or concerns please do not hesitate to
reach me.
EDLJC" ;:: v OPTIONS
Page 16
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Lawrence Sheila
Tuesday, September 29, 2015 3:08 PM
Alvarez Cristina; William Bennett
Carwell John; Nagourney Jennifer;
Dear School Leader:

Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 9/29/2015
Issue Description: Parent has been trying to connect with Dr. Alvarez since 9/18/15 for the release of
her daughter. She asked that a letter be written to her in order for her to release student from school.
Letter has been written and given to Dr. Alvarez and she has never wrote the release letter since
9/18/15. She feels that she is deliberately waiting for the 9/30/15 enrollment count. Please contact the
parent and let the Charter School Office know the end result to close complaint.
Page 17
Nagourney Jennifer
From:
Sent:
To:
Saturday, November 07, 2015 10:02 AM

Lawrence Sheila; Alvarez Cristina; William Bennett; Urban, Matt;
Subject:
Nagourney Jennifer; Carwell John;

Matusevich Dale
FW: Parent Complaint - Delaware Design-Lab High School
Importance:
High
Cc:
Sent from my Sprint Samsung Galaxy Note5.
-------- Original message -------From: Lawrence Sheila <sheila.lawrence@doe.k12.de.us>

Date: 10/28/2015 11:47 AM (GMT-05:00)
To: Alvarez Cristina <calvarez@design-labschools.org>, William Bennett <William.Bennett@designlab.k12.de.us>, "Urban, Matt" <matt@mobiusnm.com>
Cc: Nagourney Jennifer <Jennifer.Nagourney@doe.k12.de.us>, Carwell John <john.carwell@doe.k12.de.us>,
, Matusevich Dale <dale.matusevich@doe.k12.de.us>
Dear School Leader:
Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 10/28/15 9:21:01 AM
Page 18
Issue Description: Note Added: School has failed to communicate with parents as of today. Father,
received 2nd Marking Period Report card and noticed that
has
not been following his 504 Plan. Parents has not met with special education teachers from school to
review it. Parents are still requesting the release of their son to go to Glasgow High School his feeder
pattern school. Please contact father at
to schedule meeting to discuss further. Also,
below is a paper trail with parents in regards to your school since 9/22 with our office asking you to
contact them. Cc: in the email is our Exceptional Children Resources workgroup contact person
assigned to your school to keep in the loop of the complaint for not following the 504 Plan for
From:LawrenceSheila
Sent:Tuesday,September29,20152:59PM
To:AlvarezCristina<calvarez@designlabschools.org>
Cc:WilliamBennett<William.Bennett@designlab.k12.de.us>;CarwellJohn<john.carwell@doe.k12.de.us>;
NagourneyJennifer<Jennifer.Nagourney@doe.k12.de.us>
Importance:High
Dr.AlvarezandMr.Bennett:
Ireceivedanothercallfromparenttoday;9/29/15,stillrequestingtohavehersonreleasedfromyourschoolASAP.Mr.
Bennettrefusedtosignoffonthetransfertodaywithoutanexplanation.
GlasgowHighiswillingtoaccepthimforthetransfertohappen.ShehasbeenattheschoolseveraltimetoseeyouDr.
Alvarezandshelefthernumberforyoutocontactherbutstillhasntheardbackfromyou.Shehasntreceived
anythingthatsherequestedfromtheschoolwhenshesignedhersonupandwouldliketohavehersonreleasedatthis
time.SheistiredofreceivingphonecallsfromMr.Bennettabouthersonsbehaviorandschoolhasonlybeenopened
foronemonth.Shecannotgothroughayearofleavingworkorhearingcomplaintsfromhersonofthethingsthatare
goingonattheschoolthatshouldnotbe.PleasegiveheracallDr.Alvarezandletherknowhernextstepsandkeepus
postedsothatwecanclosethecomplaint.
Regards,
SheilaKayLawrence
DepartmentofEducation
CharterSchoolOffice
Dover,DE19904
(302)7354020
Page 19
From:LawrenceSheila
Sent:Tuesday,September22,201511:48AM
To:AlvarezCristina
Cc:WilliamBennett;CarwellJohn;
Subject:ParentComplaintDelawareDesignLabHighSchool
Dear School Leader:

Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 9/22/2015
Issue Description: Parent has concerns about the school's transportation; the computer lab is not set
up; school is not offering foreign languages, tablets are not being distributed and most importantly,
the cafeteria ran out of food 3 times where her son was not abled to have anything to eat but a
muffin yesterday. She wanted to know why the school is closed for three days this week which is
interfering with student learning. She is requesting a timeline for computer lab, foreign language, set
up date, tablets, and a plan moving forward to make sure there is enough food for all students.
From
To
'William.Bennett@designlab.k12.de.us'
Cc
Page 20
Sent
Tuesday,September22,20153:42PM
HelloMr.Bennett
Ijustwantedtotouchbasewithyouinreferencetotheincidentwith
listedbelow.Iwouldalsoliketocome
pickupyoursummaryofyournotesthatweretobecompliedasyounotedbelow
AlsowearestillwaitingforadateandtimetomeetwithyouandMrs.Alvarez.Pleaseletmeknowwhenthebothof
youareavailabletomeetwithmyhusbandandI.
Thankyou
Sent:Friday,September18,20151:29PM
To:
Subject:
Originalmessage
From:WilliamBennett<William.Bennett@designlab.k12.de.us>
Date:09/18/20157:58AM(GMT05:00)
Page 21
To:
Subject:
Goodmorning,Mr.
IwantedtoletyouknowthatIspokewithSgt.BordleyoftheDSPyesterdayafternoon.I
willbeforwardinghiminformationabouttheincidentwith
andtheywillbemakingadeterminationofcharges
andwillnotifyyouifawarrantneedstobesigned.IwillletyouknowifIhearanythinginthemeantime.Iwillgetyoua
summaryofmynotesonceIcompiletheinformationforthepolice.
Letmeknowifyouhaveanyquestions.
WilliamM.Bennett
Principal
DelawareDesignLabHighSchool
179StantonChristianaRd.
Newark,DE19702
P302.292.5450
Page 22
FW: formal letter for releasment of Nyzier Doles Sande
Q Q
~ Ignore
~ Junk
Delete
Reply
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0 You forwarded this message on 10/ 5/ 201512:33 PM.

From:
To:
Cc:
Subject:
.s
William.Bennett@design4ab.k 12.de.us;
calvarez@design~abschools.org
Jennifer.Nagourney@doe .k12.de.us;
john.carweH@doe .k 12.de .us
FW: formal letter for releasment of
1
M~;;~~~ -~-~-[;~i~;;.~di
'iio2 .Ks)................................................................................................................................ .
Good Morning M r. Bennett,

I received a phone call from your secretary last Friday stating that you were to meet w ith Alvarez and I was t o recer
from your school Delaware Design lab. Please call me with the time date that I can come pick up this paper
From:
Sent Tuesday, September 29, 2015 3:57PM
To: 'William.Bennett@design lab.k12.de.us'; 'calv arez@design-labschools.org'; 'Jennifer.Nagourney@doe.k12.de .us'
Subject: formal letter for releasment of
Page 23

Screenclippingtaken:10/15/20159:25AM
Page 24
Page 25

Page 26
Nagourney Jennifer
From:
Sent:
To:
Subject:
Lawrence Sheila
Monday, September 21, 2015 3:01 PM
From:LawrenceSheila
Sent:Monday,September21,20152:32PM
To:AlvarezCristina;WilliamBennett
Cc:CarwellJohn;
Subject:ParentComplaintDelawareDesignLabHighSchool
Dear School Leader:

Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 9/21/2015
Issue Description: Parent has concerns with the curriculum not being offered as advertised. No stembased curriculum, no foreign languages, no laptops, and no computer labs. Please contact the parent
and resolve the matter in question. She can be reached at the number and email address provided.
Page 27
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Shinn Kate
Thursday, September 10, 2015 1:40 PM
Lawrence Sheila; Carwell John
john.carwell@doe.k.12.de.us
RE:
RELEASE FROM DESIGN LAB SCHOOL
Thankyou,Ms.Cook.
IhaveforwardedyouremailtoourSuperintendent,Dr.Holodick.Heisoutoftheofficeuntiltomorrowafternoon,butI
haveaskedthathecallyouwithourdecisionuponhisreturn.
Bestregards,
^tx f{|
AdministrativeSecretary
BrandywineSchoolDistrictOffice
SchoolChoiceOffice/SupportServices/RecordsOfficer
(302)7935067
Fax:(302)7651995
Theemailandanyattachmentsmaybeconfidentialorlegallyprivileged.Ifyoureceivethismessageinerrororarenottheintendedrecipient,youshoulddestroythe
emailandanyattachments,andyouareprohibitedfromretaining,disclosing,orusinganyinformationcontainedherein.Pleaseinformusoftheerroneousdelivery
byreturnemail.Thankyouforyourcooperation.
From:
Sent: Thursday, September 10, 2015 1:17 PM
To: Shinn Kate; Lawrence Sheila; Carwell John
Cc: john.carwell@doe.k.12.de.us
Subject: RE:
RELEASE FROM DESIGN LAB SCHOOL
Dear
Thankyoufortakingthetimetotalktomeonthephonetodayregardingmydaughter
.
MyconcernsbecamevalidatedwithtransferringmydaughtertoConcordHighschoolwhenIwentintotalk
totheAssistantPrincipalMr.JosephMockonThursdaySeptember3rdatDesignlabhighschool.
Ifeelthattheschoolisnotquitereadywiththeconceptthattheyhaveplanned.
Theschoolhavegivenfalsepretensesduringtheinitialenrollment.
MyDaughterexpectationswastohaveatleastoneartclassoranimationclassandneitheronehasbeen
offered.Alongwith
wantedtohavea4yearforeignlanguageclasses.Mydaughterisverytalentedin
herartsandanimations,andwantstoutilizedthoseskills.
WhenIdidmentionafterschoolactivitiesthatwasstatedinopenhouse.Mr.Mocksaidthatitwould
becreatedbaseoninterestbythestudent,Ihadfeelingsofdoubtsandpreconceivednotionsaboutthis
charterschool,healsostatedtoseeifitwouldfitinthebudget.
Idon'twantmydaughteradvanceeducationtobejeopardizedbecauseoflawsandregulations,Ineedtoget
herreleaseassoonaspossible..
Forwardthisletter,whohastheauthoritytomakethishappen.
Thankyou.
Page 28
P.S.AsofThursdaySeptember10,2015@1:15Ihavenotgottenaresponsefromdesignlabschool
itwillbeoneweektomorrowtheinitialletterwritten.
This email is intended for the designated recipient(s) only, and may be confidential, non-public, proprietary,
protected by the attorney/client or other privilege. Unauthorized reading, distribution, copying or other use of
this communication is prohibited and may be unlawful. Receipt by anyone other than the intended recipient(s)
should not be deemed a waiver of any privilege or protection. If you are not the intended recipient or if you
believe that you have received this email in error, please notify the sender immediately and delete all copies
from your computer system without reading, saving, or using it in any manner. Although it has been checked
for viruses and other malicious software (malware), we do not warrant, represent or guarantee in any way that
this communication is free of malware or potentially damaging defects. All liability for any actual or alleged
loss, damage, or injury arising out of or resulting in any way from the receipt, opening or use of this email is
expressly disclaimed.
Page 29
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:
Attachments:
Lawrence Sheila
Thursday, September 10, 2015 9:02 AM
Alvarez Cristina
William Bennett; Carwell John;
release letter.doc
Dear School Leader:

Many thanks,
Sheila Kay-Lawrence
(302) 735-4020
------------------------------------------------------------------------------------------Contact Date: 9/9/2015
Issue Description: Parent has requested to have her child released from your school and asked to set
up meeting to discuss further. She has sent a letter (attached) to Dr. Alvarez listing her concerns for
the release. Please contact her at
Page 30
September 3, 2015
Dear Dr. Christina C. Alvarez, Chief Executive Officer and Distinguish Board of Directors:
I am writing this letter in behalf of my daughter
After much consideration and in depth conversation with my daughter
I've come to the
conclusion that it is in the best interest for
to transfer to a more traditional high school.
As require by me I'm providing you this letter.
I've been asked to give you valid reasons for this request.
1) From the very beginning
believed there would be a variety of art classes as part of the
curriculum which she could immediately signed up for and participation in.
2)
has had foreign language classes in 7th and 8th grade and she was looking forward to
continuing her studies in foreign language in all four years in high school.
3) Most important to me as a parent...
has told me that there are some students in her
classes that seem to be older. (in age).
feels uneasy and has expressed a certain
amount of apprehension.
'
Dear Educators,
I fully admire your dedication and vision in respect to creating the Delaware Design-Lab high school.
I truly believe your school is and will remain a success.
In conclusion, I request your cooperation which is essential to release my daughter
from the
enrollment agreement. Furthermore, I ask you to please expedite this request. I would like to transition
back to the Brandywine school District as quickly as possible. I'm sure you would agree time
is of the essence. I will include the address and contact person below to further help expedite my
request.
Brandywine School District
1311 Brandywine Blvd
Wilmington, DE 19809
Attn: Kate Shinn
Best Wishes Sincerely,
Page 31
Nagourney Jennifer
From:
Sent:
To:
Subject:
Lawrence Sheila
Tuesday, July 21, 2015 11:11 AM
Carwell John
FW: Delaware DesignLab
John,
IamnotsurewhyJenforwardedthisemailtome;however,Ididnoticethatyouweretheliaisonfortheschool.
Regards,
SheilaKayLawrence
DepartmentofEducation
CharterSchoolOffice
Dover,DE19904
(302)7354020
From:NagourneyJennifer
Sent:Tuesday,July21,20159:15AM
To:LawrenceSheila
Subject:Fwd:DelawareDesignLab
Sent from my iPhone

Begin forwarded message:
From: May Alison <alison.may@doe.k12.de.us>
Date: July 21, 2015 at 9:08:46 AM EDT
To: Nagourney Jennifer <Jennifer.Nagourney@doe.k12.de.us>
Subject: FW: Delaware DesignLab
Canyouadviseonhowtorespondtothis?Notsureifschoolmovingisgoodcause?
From:AndrianopoulosAlexis[mailto:Alexis.Andrianopoulos@bsd.k12.de.us]
Sent:Tuesday,July21,20159:00AM
To:MayAlison
Subject:FW:DelawareDesignLab
Hi.IamnotsureifshewantshersontogotoaBSDschool,butregardlessdoyouhaveanyinsightor
advice?
Alexis Andrianopoulos
Public Information Officer
Brandywine School District
302-793-5068
Page 32

From:
Sent: Monday, July 20, 2015 5:29 PM
To:
Subject: Delaware DesignLab
Good day.
I applied for my son to go to Delaware Design Lab back in February when I thought they were
going to be in Wilmington. Now that we know the campus is going to be in Christiana I do not
want him to go there.
I signed my enrollment form prior to them moving the campus to Christiana. I am a single parent
from overseas who has no support system here and I wish my son to be closer to home, meaning
at his feeder school.
Even with a doctors note and after being misled by Delaware Design Lab, they will not let him
out of his enrollment stating it's a contract which I don't agree with.
Please advise if there is any action I can take to move him to the school I choose. I feel like I am
being held hostage by this upstart charter, and will not be a willing participate of that school, as I
feel their reasons to keep their enrollment numbers up are no short of guerilla tactics.
Please advise.
Regards,
Sent via the Samsung GALAXY S 5, an AT&T 4G LTE smartphone
This email is intended for the designated recipient(s) only, and may be confidential, non-public,
proprietary, protected by the attorney/client or other privilege. Unauthorized reading,
distribution, copying or other use of this communication is prohibited and may be unlawful.
Receipt by anyone other than the intended recipient(s) should not be deemed a waiver of any
privilege or protection. If you are not the intended recipient or if you believe that you have
received this email in error, please notify the sender immediately and delete all copies from your
computer system without reading, saving, or using it in any manner. Although it has been
checked for viruses and other malicious software (malware), we do not warrant, represent or
guarantee in any way that this communication is free of malware or potentially damaging
defects. All liability for any actual or alleged loss, damage, or injury arising out of or resulting in
any way from the receipt, opening or use of this email is expressly disclaimed.
Page 33
Nagourney Jennifer
From:
Sent:
To:
Subject:

infocso
vs. Delaware Design Lab
GoodDay,
IhavenothadaresponsefromyourofficesyetinrelationtothecallsImadelastweek.
Pleaseadviseifanyprogresshasbeenmade.
Regards,
This message (including any attachments) contains confidential information intended for a specific
individual and purpose, and is protected by law. If you are not the intended recipient, you should delete
this message and any disclosure, copying, or distribution of this message, or the taking of any action
based on it, by you is strictly prohibited.
v.E.1
Page 34
Nagourney Jennifer
From:
Sent:
To:
Cc:
Subject:

matt@mobuisnm.com
infocso;
Cancel Charter School Enrollment for
GoodDay.
IhavealreadyhadtheexitinterviewtobereleasedfromenrollmentsothathecanattendhisfeederschoolMt.
Pleasant,butwastoldno.
Iamcontactingyoutomakesurethatallofmyconcernswereheard.
1. IsignedanEnrollmentform,notacontract,andifitwasacontractitshouldhavebeenmoreclear.Ireadthe
wordingas;mychildwillhavetoremainatDDLforayear;whichItooktobeoncehehadbegun,notthatI
wasmakingacontract.IspokeatlengthandindepthtoMs.R.ChurchoverthephoneandateventsthatIwas
notevensureifweweregoingtobeinthecountryafterIgraduatedinMay.Wecameherefromoverseasso
thatIcouldgobacktoschool.OncefinishedIwasnotsurewhatmysonwouldbedoing.Mysituationisstill
precarious.Withmysituationbeingprecarious,Ishouldnothavebeenencouragedtosignacontract,justso
thatyoucouldgetthenumbers.IshouldhavebeengivenanoptiontoenrollonceIknewwhatIwasdoingand
whereweweregoingtobe.
2. IsignedtheforminMarch,whenIthoughtyourschoolwasgoingtobeinWilmington.Iamasingleparent,I
workin
IfIhavetocollectmysonfromschool,Iwillhavetodriveanhour,losingmoneyfrommy
job.IfhewaslocatedinWilmington,hecouldwalkhomeashehadbeendoingformiddleschool.
3.
octorsnotetostatethattheschoolsenvironmentisnot
conducivetomychildshealthandwellbeing.
4. Ifeellikewearebeingheldhostagetoyourschooloutofconcernforyournumbers,butnotoutofconcernfor
mychildshealthormysanityhavingtodealwithaschoolsofarfromhome.
Ihopeyouhadtakenalloftheseintoconsiderationwhenyoutoldusno,wecouldnotbereleasedfrom
enrollment.Mynextmoveistoemployalawyer,asIfeelthattheenrollmentformwasnotclearlydefinedasa
documentthatwouldcommitmetoyourschoolforayearpriortomysonevenbeginning,andthatIsignedit
beforeknowingyourschoolwasgoingtobelocatedinChristiana.
Idonotthinkweshouldbeforcedtoattendaschoolthatwereallydonotwishtoattend.
Pleaserespondasimmediateaspossible,asIwouldliketoenrollhiminhisfeederschoolsothathecanfeelmore
settled,andlessupintheairaboutwhereheisgoingtoendup.Pleasethinkofthewelfareofmychildinmaking
yourdecision.Itisnotbestforhimtobeforcedtoattendyourschool.
Thankyouforyourimmediateattentiontothismatter.
Regards,
Page 35

DL Complaints Revised

Enviado por

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Nagourney Jennifer

Charter School Office Collaboration Site <no-reply@sharepointonline.com>

Head of School Email Address: calvarez@design-labschools.org;

Charter School Office Collaboration Site <no-reply@sharepointonline.com>

Head of School Email Address: calvarez@design-labschools.org;

back to school tomorrow and look

Dear School Leader:

Parent Contact Information:

Sample disclaimer text

Tuesday, October 27, 2015 12:11 PM

Dear School Leader:

cristina alvarez <cristina.alvarez@design-labschools.org>

On Oct 26, 2015, at 3:33 PM, Nagourney Jennifer <Jennifer.Nagourney@doe.k12.de.us> wrote:

600 N. Lombard Street

From: REIN DIANNE L

Dear School Leader:

Dear School Leader:

I'm writing this letter as a concerned parent regarding my daughter

is very unhappy about her school situation. As a parent I would rather

My child will be attending

driver's education is available and

looked forward to both of these classes. I also was told teachers

wrote a letter already but we have yet gotten a response, so I'm

if you any questions or concerns please do not hesitate to

EDLJC" ;:: v OPTIONS

Dear School Leader:

Saturday, November 07, 2015 10:02 AM

Nagourney Jennifer; Carwell John;

Sent from my Sprint Samsung Galaxy Note5.

-------- Original message -------From: Lawrence Sheila <sheila.lawrence@doe.k12.de.us>

Dear School Leader:

FW: formal letter for releasment of Nyzier Doles Sande

Reply Forward III!L

Reply & Delete

0 You forwarded this message on 10/ 5/ 201512:33 PM.

Good Morning M r. Bennett,

Dear School Leader:

Dear School Leader:

Sent from my iPhone

Sent via the Samsung GALAXY S 5, an AT&T 4G LTE smartphone

Tuesday, July 28, 2015 10:54 AM

Tuesday, July 28, 2015 11:21 AM

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