CHAPTER 4

ATTITUDE AND JOB SATISFACTION

JOB SATISFACTION

A pleasurable or positive emotional

state resulting from the appraisal of
ones job or job experience.
An end state of feelings and consists of
an employees cognitive, affective, and
evaluative reactions to his/ her job.

MEASURING JOB SATISFACTION

Paper pencil test

Critical incident method
Interview
Confrontation meeting

THEORIES OF JOB SATISFACTION

Two factor theory of job satisfaction

The value theory
Met expectations theory
Equity theory
Opponent process model of job
satisfaction

TWO FACTOR THEORY OF JOB SATISFACTION

1.

I.
II.
III.
IV.
V.
VI.

Job satisfaction
Motivators
Work itself
Advancement
Growth
Recognition
Responsibility
Achievement

2. Job dissatisfaction

Hygiene factor
I.
II.
III.
IV.
V.
VI.
VII.
VIII.

Supervision
Salary
Job security
Relation with supervisors/ sub ordinates and peers
Company policies
Working conditions
Status
Factors in personal life

DETERMINANTS OF JOB
SATISFACTION

1.
1.
2.
2.
3.
3.
4.
4.

1.
1.
2.
2.
3.
3.
4.
4.
5.
5.

Organizational factors
Reward system
Work itself
Perceived quality of supervision
Working conditions
Individual Determinants
Status and seniority
Age
Gender
Marital status
Years of experience

CONSEQUENCES OF JOB
SATISFACTION

Performance
Turnover
Absenteeism
Creativity
Organizational citizenship behavior
Mental health
Culture
Non work life