Curso de recepcionista de Turismo - Unicapes

Nome:
Data:
Questo 1:Conceitue e exemplifique os seguintes termos em turismo:
A. Check-in_______________________________________________
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B. Check-out_____________________________________________
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C. Late check-in___________________________________________
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D.Early check-in__________________________________________
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E.Late Check-out__________________________________________
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F. Walk-in_______________________________________________
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G. Apart Hotel____________________________________________
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Curso de recepcionista de turismo Unicapes

H. Famtour_______________________________________________
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J.City Tour_______________________________________________
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Questo 02
O que tm que ter ou quais so os servios bsicos nos meios de
hospedagem para ser considerado meios de hospedagem,segundo a
Embratur?
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Questo 03
O que prioridade em check-in?E em Check-out?
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Questo 04
O que e para que serve o livro de ocorrncia (livro de registro)
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Curso de recepcionista de turismo Unicapes

Questo 05
Como proceder nas seguintes situaes;
Solicitao de troca de Uh _________________________________
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Overbook(over)____________________________________________
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Reclamao do pax _______________________________________
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Questo 06
O que FNRH e qual a sua utilidade?
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Questo 07
O que deve ter basicamente em uma reserva para um hotel?
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Questo 08
O desenvolvimento de meio de hospedagem est atrelado na
eficincia dos seus servios,cite algumas formas de diferenciar o atendimento
na recepo.

Curso de recepcionista de turismo Unicapes

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QUESTO 09
Cite e descreva algumas obrigaes do recepcionista no seu dia a dia?
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Questo 10
Um bom profissional de turismo ,no s tem que est sempre bem informado
com relao aos atrativos de uma localidade, bem como na medida do
possvel conhecer-los na sua totalidade.Cite pelo menos 5 atrativos de Belo
Horizonte que voc indicaria para seu pax..Justifique o motivo da escolha
deste atrativos.
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Curso de recepcionista de turismo Unicapes