Amber Wess

axw124730@utdallas.edu
www.linkedin.com/in/wessa
EDUCATION
The University of Texas
at Dallas
December 2015
B.S., Business with Entrepreneurship Focus; Minor in Psychology
GPA 3.65
Deans List Fall 2014, Spring 2015
EXPERIENCE
Walmart Richardson, Texas
September 2001-March 2003
Customer Service Manager
Supervised five to seven cashiers per shift and trained new employees.
Resolved customer frustrations when needed to promote good customer relations
Executed check cashing, issuing money orders, wiring funds via MoneyGram
Tom Thumb - Richardson, Texas
March 2003-September 2004
Cash Office Clerk
Balanced and reconciled all payment types for up to 12 cashier tills per shift
Strengthened cash handling accuracy; store had the fewest shortages/overages in the North
Texas region in 2003
Assisted customers with check cashing, money orders, money wires, lottery tickets and
refunds
Aveda Artistic Salon Spa Dallas, Texas
October 2004-April 2011
Guest Services Supervisor
Managed schedules for at least 13 service employees using SalonBiz Software.
Increased customer bookings by 25% by promoting packages, direct mail marketing and
rearranging schedules
Interviewed, trained and wrote schedules for front desk staf
Aveda Institute - Dallas, Texas
April 2011-October 2012
Booking Department Manager
Built schedule templates and managed appointments for an average of 80 students
Coached students on efective product recommendation techniques and customer retention
strategies
Created and maintained a system for student duties, time of requests, special events, and
career fairs
Aveda Artistic Salon Spa- Dallas, Texas
October 2012-July 2013
Personnel Manager
Performed inventory audits, purchase orders, receiving orders for professional and retail
products
Analyzed reports on average product sales to minimize product waste by 20%

 Mediated conflicts between staf members to maximize goodwill and productivity

Rovia Plano, Texas
July 2013 to current
Digital Marketing Coordinator
Implemented and refined remarketing campaign for shopping cart abandonment on site
resulting in over $755,000 recovered sales for 2014
Increased engagement and followers in Twitter Social Media channel by 50% in 4 th quarter of
2014
Generate monthly landing page and Email marketing promotions using templates and basic
HTML in Unbounce tool
Create unique content for Facebook, Twitter, Instagram, and Pinterest platforms to increase
reach, engagement, and drive traffic to the website.
Sunstone Plano, Texas
May 2014 to current
Registered Yoga Instructor
Teach yoga and fitness classes to an average of twenty students in a heated environment
Certified in four class types and received above satisfactory score of Noteworthy in all
classes from management

ORGANIZATIONS
Phi Theta Kappa, University of Texas at Dallas
December2012-current
ADDITIONAL INFORMATION
Registered Yoga Instructor
CPR and AED for Adults Certification
Eligibility: USPR Eligible to work in the U.S. with no restrictions