766 Alignment Template

Brief description of proposed project:

Being a Front Line Leader for the Wisconsin Distribution Center comes with many challenges. With each
leader managing a group of at least 40 associates in a Distribution Center that is approximately one million
square feet, issues can arise. Not only is it important to understand how to run the operations, it is
important to understand how to lead people the most valuable asset of an organization. With business
demands high and achieving key business results stake, effectively managing a team becomes
deprioritized. At times, the reprioritization can lead to poor performance management, decreased
associate engagement, or increased potential legal risks to the Company. The Front Line Leader Training
will provide the leaders of the Wisconsin Distribution Center with tools and resources to effectively manage
their associates when dealing with sensitive situations including conducting investigations, facilitating
disciplinary and coaching conversations, navigating through a reasonable suspicion situation, and
capturing performance and behavior issues with proper documentation. The method of training will be
face-to-face classroom training with the incorporation of real-life case studies.
Terminal Objective: Drive accountability
disciplinary conversations.
Enabling
Assessment Idea
Objectives
Define the terms
Discussion
coaching and
discipline and recite
importance of each

Provide examples
of situations that
require coaching

Matching Exercise

and desired behaviors of associates through coaching and

Absorb Activity

Do Activity

Presentation and
Video

Discussion: Participants will be asked to

share what they think the difference is
between coaching and discipline and
share examples of situations where they
thought it was necessary to coach and
situations they thought it was appropriate
to discipline.
Matching Exercise:
Participants will be
provided example

Presentation and
Video

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Connect Activity

and situations that

require discipline

Demonstrate use of
the InsideOut
Coaching Model
Demonstrate a
successful coaching
and disciplinary
conversation

Case Study/Partner
Exercise:
Participants will
receive a real life
situation where
they will need to
practice using the
InsideOut Coaching
Model and also
demonstrate how
to have a
successful
disciplinary/coachin
g conversation.

Presentation and
InsideOut Coaching
Handout/Job Aid

situations and will

need to determine
if coaching or
discipline is the
best approach.
Case Study/Partner Exercise: Participants
will receive a real life situation where
they will need to practice using the
InsideOut Coaching Model and also
demonstrate how to have a successful
disciplinary/coaching conversation.

Terminal Objective: Determine if the situation presented should require coaching and counseling, or be
escalated to HR.
Enabling
Assessment Idea Absorb Activity
Do Activity
Connect Activity
Objectives
Recite the
Discussion
Presentation
Discussion: The facilitator will ask
importance of
questions to the participants giving them
investigations
a chance to respond and reflect on the
importance of investigations. An
example of a question may be, What do
Page 2 of 6

Ask the five basic

interview questions
outlined on the
Investigation Quick
Reference Guide
Report the facts
and determine if
the situation
requires coaching
and counseling or if
it should be
escalated to HR.

Case Study/Partner
Activity:
Participants will get
a real life situation
where they will
need to review the
information
provided and
demonstrate their
ability to ask the 5
basic interview
questions. They
will also need to
work together to
determine if the
situation should
require coaching
and counseling or
be reported to HR.
Group discussion
will follow

Presentation and
Job Aid (Decision
Tree and Quick
Reference Guide)

you think would happen if...complaints

arent investigated promptly?
Case Study/Partner Activity: Students will
participate in a Case Study exercise with
their partners. Based on the information
they learned from the Presentation, they
will need to utilize their Decision Tree and
Quick Reference guide to successfully
navigate through the situation at hand.
Participants will need to summarize their
activity to their peers and explain the
decisions they made.

Terminal Objective: Follow the Drug Testing Protocol Procedures to achieve zero mishandled reasonable
suspicion cases per year.
Enabling
Assessment Idea Absorb Activity
Do Activity
Connect Activity
Objectives
Recall the
Discussion
Presentation &
Review the Drug
Discussion: The
importance of a
Drug and Alcohol
and Alcohol Free
facilitator will ask
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drug and alcohol

free workplace

Free Workplace
Policy

Workplace Policy as
a group.

Matching exercise:
Participants will be
required to number
the steps of the
Drug Testing
Protocol Procedure.
Case Study/Partner Activity: Participants
will get a real life reasonable suspicion
case and will need to demonstrate their
ability to successfully navigate through
the situation. The partners will
collaborate to complete the intoxication

Recite the Drug

Testing Protocol
Procedure

Matching exercise

Presentation and
Handout

Complete the
Intoxication and
Substance Abuse
Checklist
Define a potential
crisis situation and

Case Study/Partner
Activity:
Participants will get
a real life
reasonable
suspicion case and

Presentation and
Substance Abuse
Checklist Handout
Presentation

Page 4 of 6

questions to the
participants giving
them a chance to
respond and reflect
on the importance
of a drug and
alcohol free
workplace. An
example of a
question may be,
Why would it be
dangerous to allow
someone who is
under the influence
of alcohol or drugs
to be operating a
forklift?

recite who to
contact
Demonstrate a
constructive
confrontation
conversation

will need to
demonstrate their
ability to
successfully
navigate through
the situation. The
partners will
collaborate to
complete the
intoxication and
substance abuse
checklist,
determine if its a
potential crisis
situation, and
demonstrate a
constructive
confrontation
conversation.
Group discussion
will follow.

Presentation

and substance abuse checklist,

determine if its a potential crisis
situation, and demonstrate a constructive
confrontation conversation. Group
discussion will follow.

Terminal Objective: Document behavioral issues, repeated violations, and clear policy violations.
Enabling
Assessment Idea Absorb Activity
Do Activity
Connect Activity
Objectives
Accurately recall
Case Study/Partner Presentation
Case Study/Partner Exercise: Participants
details of situation
Exercise:
will receive a real life situation where
Participants
will
they will need to accurately recall the
Independently
Presentation
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determine severity
of event
Demonstrate a
coaching and
disciplinary
conversation
Prepare a Record of
Discussion Form

receive a real life

situation where
they will need to
accurately recall
the details of the
event, determine
the severity of the
situation, hold a
coaching/disciplinar
y conversation
form, and
collaborate to
complete a Record
of Discussion Form.
Group discussion
will follow.

Video and
Presentation
Presentation and
Record of
Discussion Form
Handout

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details of the event, determine the

severity of the situation, hold a
coaching/disciplinary conversation form,
and collaborate to complete a Record of
Discussion Form. Group discussion will
follow.