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  • 1 Introduction (68) (Compatibility Mode) 13-20

    Enviado por

    Meenakshi Sharma
    11 visualizações8 páginas
    The document compares key characteristics of goods and services. Goods are tangible products that can be inventoried and resold, while services are intangible, produced and consumed simultaneously, and difficult to inventory. The percentage of GDP from services has increased significantly in most countries over recent decades, now accounting for over 70% in developed nations like the US and UK. While manufacturing employment and production have declined, service sector jobs have grown to become the largest employment sector in modern economies.

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    operation management

    Título original

    1 Introduction (68) [Compatibility Mode] 13-20

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    The document compares key characteristics of goods and services. Goods are tangible products that can be inventoried and resold, while services are intangible, produced and consumed simultaneously, and difficult to inventory. The percentage of GDP from services has increased significantly in most countries over recent decades, now accounting for over 70% in developed nations like the US and UK. While manufacturing employment and production have declined, service sector jobs have grown to become the largest employment sector in modern economies.

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    © All Rights Reserved
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    Sinalizar o conteúdo como inadequado
    11 visualizações8 páginas

    1 Introduction (68) (Compatibility Mode) 13-20

    Enviado por

    Meenakshi Sharma
    The document compares key characteristics of goods and services. Goods are tangible products that can be inventoried and resold, while services are intangible, produced and consumed simultaneously, and difficult to inventory. The percentage of GDP from services has increased significantly in most countries over recent decades, now accounting for over 70% in developed nations like the US and UK. While manufacturing employment and production have declined, service sector jobs have grown to become the largest employment sector in modern economies.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    de 8

    Amity Business School

    Characteristics of Goods
    Tangible product
    Consistent product
    definition
    Production usually
    separate from
    consumption
    Can be inventoried
    Low customer
    interaction

    Amity Business School

    Characteristics of Service
    Intangible product
    Produced and consumed at
    same time
    Often unique
    High customer interaction
    Inconsistent product
    definition
    Often knowledgeknowledge-based
    Frequently dispersed

    Amity Business School

    Industry and Services as Percentage of GDP


    90

    Services

    80

    Manufacturing

    70
    60
    50
    40
    30
    20
    10

    US

    UK

    Spain

    South Africa

    Russian Fed

    Mexico

    Japan

    Hong Kong

    Germany

    France

    Czech Rep

    China

    Canada

    Australia

    Amity Business School

    Goods Versus Services


    Attributes of Goods
    (Tangible Product)
    Can be resold
    Can be inventoried
    Some aspects of quality
    measurable
    Selling is distinct from
    production
    Product is transportable
    Site of facility important for cost
    Often easy to automate
    Revenue generated primarily
    from tangible product

    Attributes of Services
    (Intangible Product)
    Reselling unusual
    Difficult to inventory
    Quality difficult to measure
    Selling is part of service
    Provider, not product, is
    often transportable
    Site of facility important for
    customer contact
    Often difficult to automate
    Revenue generated primarily
    from the intangible service

    Amity Business School

    Goods and Services


    Automobile
    Computer
    Installed carpeting
    Fast-food meal
    Restaurant meal/auto repair
    Hospital care
    Advertising agency/
    investment management
    Consulting service/
    teaching
    Counseling

    100%
    |

    75
    |

    50
    |

    25
    |

    Percent of Product that is a Good

    0
    |

    25
    |

    50
    |

    75
    |

    100%
    |

    Percent of Product that is a Service

    Amity Business School

    Manufacturing and Service Employment


    120

    Employment (millions)

    100
    80

    Service

    60
    40
    20
    0

    Manufacturing
    |
    |
    |
    |
    |
    |
    |
    1950
    1970
    1990 2010 (est)
    1960
    1980
    2000

    Amity Business School

    Manufacturing Employment and Production

    (right scale)

    125
    100
    75

    40
    30
    20
    10
    0

    Manufacturing 50
    employment
    (left scale)

    |
    1950

    25

    |
    |
    |
    |
    | 0
    1970
    1990 2010 (est)
    1960
    1980
    2000

    Index: 1997 = 100

    Employment (millions)

    Industrial
    production

    150

    Amity Business School

    Development of the Service Economy


    United
    States
    Canada
    France
    Italy
    Britain
    Japan
    W. Germany
    1970

    2008)

    40

    50

    60
    70
    Percent

    80

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