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SUMMARY
Results-driven management professional with significant experience in cost control and performance based
management. Results include analyzing needs and providing resolutions; increasing sales and customer
loyalty; assuring interdepartmental communications and coordination; building brand awareness and
promotions; program development and management; and providing exceptional customer service. Excellent
leadership, communication, and interpersonal skills; ability to build rapport with clients and colleagues and
succeed in high-pressure, challenging, and deadline-driven environments.
AREAS OF EXPERTISE
Management
Troubleshooting
Cost Control
Compliance
Information
Management
Forecasting
Team Building
Inventory Management
Productivity
Customer Service
Coordination
Program Management
Department
Awareness
Client Retention
PROFESSIONAL EXPERIENCE
2014 to present
special reports. Monitored pay and adjustments as necessary for employees on LOA.
Updated and maintained W4 information as requested by employees. Updated and
balancing and reconciliation. Set up Garnishments, Child Support Orders, and Tax
Levies as required by court documents. Conducted companywide annual Open
liaison. Managed FMLA policy and leave for all employees. Represented company in
Unemployment Insurance hearings.
Key Accomplishments:
2011 to 2014
Practice Manager
multiple growth metrics. Responsible for ordering supplies, medications, and equipment
to maintain optimal performance standards. Ensured compliance with practice
standards- including local, state, and federal mandates. Mentored and developed
subordinates for promotion and additional responsibilities.
Key Accomplishments:
2006 to 2011
Specialty retail store manager and district trainer with a focus on developing teams;
implementation of luxury image and brand values; and product knowledge and sales
skills. Progressively promoted from Assistant Manager. Supervised and mentored
employees and peers throughout multiple locations in Maryland, DC, and Northern
Virginia area. Developed, revised, and established training processes for both
management level and sales associates. Provided on-boarding training and continuing
education to new and internally promoted store management. Recruited permanent
and seasonal supporting staff for multiple locations. Directed opening of new retail
locations. Facilitated and planned quarterly district meetings. Aided district manager in
store visits for compliance of merchandise, visual, and performance standards.
Conducted and audited multiple merchandise inventories per year. Ordered and
maintained sufficient levels of perishable product to correspond to sales needs.
Analyzed and forecasted sales trends in fast-paced, high-volume environment.
Key Accomplishments:
Ranked in the top 15% of the company in key store performance metrics of
loyalty and multiple category sales and growth.
Established B2B sales in market area and increased corporate sales growth
year over year in multiple locations.
2003 to 2007
Bartender/Trainer
Night and weekend bartender in high volume, family style restaurant and bar.
Successfully promoted with additional responsibilities. Interviewed, screened, and
trained all new members of serving and host staff. Served as Person In Charge, a
visible management presence on the floor catering to guests and employees needs.
Assisted guests in making menu choices. Provided priority and genuine hospitality.
Key Accomplishments:
Created and implemented the companys first comprehensive training and testing
program, later adopted as the corporate training program.
Baltimore, MD
Windows and Mac OS, Mac iOS, Microsoft Office Suite, MICROS POS System,
PeopleSoft, Fujitsu BackOffice, eTime, Oracle, Specialized Computer-based
Medical Systems, Taleo Hiring Systems.
Additional Language
REFERENCES
Available upon request