Amy L.

Terrien
Green Bay, Wisconsin
aterrien@hotmail.com
(920) 366-4650
INSTRUCTIONAL
DESIGN SKILLS

Learning Theories
Instructional Strategies
Needs Assessments
Learner Analysis
Contextual Analysis
Objectives
Activities
Assessments
Universal Design
RLO creation

PERSONAL SUMMARY

Experienced
instructional designer,
trainer, supervisor,
decision maker, and
project manager
20 + years experience
conducting class room
training
WebEx training
experience on a
weekly basis
Excellent
communication and
organizational skills
Collaborative
management style
Big picture thinker
Strong Analytical
Skills
Attention to detail
Strong time
management skills
Planning skills
Strong interpersonal
skills
Fast learner

CAREER GOAL
I love that a-ha moment when instruction clicks with the learner. I want to
achieve that over and over! Instructional design allows me to assist learners
to gain that success in the most effective and efficient way possible. Thats
what I want to do for your learners!
EXPERIENCE
United Healthcare, Green Bay, Wisconsin
2003-Present
Supervisor of Licensing and Commissions
Hire, train, coach, mentor, evaluate, and supervise staff
Needs Assessments, Learner Analysis
Author and maintain 500+ page department employee procedure guide
Deliver web-ex, classroom, and individual training
Lead department initiatives
Represent Licensing and Commissions on corporate initiatives
ITT Technical Institute, Green Bay, Wisconsin
Instructor
Develop and present classroom instruction for the following:
Instructional Design
Introduction to Information Technology
Professional Procedures and Portfolio Development

2002-2003

American Medical Security, Inc., Green Bay, Wisconsin

1993-2001
Supervisor Underwriting Technical Support, 1999 2001
Lead a team of trainers, auditors, project coordinator and technical writer
Responsible for coordinating department training, auditing, and guideline
needs
Represent Underwriting on corporate initiatives
Project Coordinator,
1997 1999
Evaluated and interpreted federal and state specific laws
Developed, implemented, trained and maintained administration department
guidelines for compliance issues and new products
Advised Product Development Managers on new product initiatives
Lead various administration department projects and mailings.
Requested and tested system enhancement
Administration Trainer,
1994 1996
Developed and delivered technical training program for group life and health
insurance administration and customer service employees
Developed and delivered various technical workshops
Developed and maintained technical guidelines to comply with Federal and
state laws, industry and company changes

Amy L. Terrien
Green Bay, Wisconsin
aterrien@hotmail.com
(920) 366-4650

COMPUTER SKILLS

EDUCATION

Articulate Storyline

University of Wisconsin Stout, Menomonie, Wisconsin

Instructional Design Graduate Certificate

Microsoft
o Advanced Word
o Advanced Excel
o Advanced
PowerPoint
o Advanced Visio
Adobe Photoshop
Snagit
UHC Systems
o WebEx
o Concur
o Data
Governance
o LRDS
Compliance
o Fieldglass
o Secure
o Convey
o VUE
o CDB
o UHOPS
o RUMBA

Completion: April 2016

University of Wisconsin -- Milwaukee, Milwaukee, Wisconsin.
Bachelor of Business Administration May 1993.
Major: Human Resource Management
Northeast Wisconsin Technical College, Green Bay, Wisconsin.
Insurance Certificate, December 1997.
Lynda.com
Up and Running with Articulate Storyline 2016
Articulate Storyline 2 First Look 2016
Adobe Captivate 9 First Look 2015
Independent Courses
Health Insurance Association of America - Group Life and Health Insurance Parts
A, B, and C, July 1995.
Life Office Management Association, 1995 - 2007.
Seminars
How to Manage Multiple Projects, Meet Deadlines, and Achieve Objectives,
Fred Pryor Seminar
Breakthrough Seminar, Anthony Robbins

OTHER AFFILIATIONS
UDL Apprentice Credly Badge 2014
LOMA Society of Greater Wisconsin, Member 2006 - 2007
American Society for Training and Development, Member 2002
Junior Achievement
o Facilitated a ten-week class of Southwest High School Sophomores
o Presented interpersonal skills, resume writing, and interviewing skills
CCC, Inc. Condominium Association Board Member 2005- Present

E-PORTFOLIO

http://amylterrien.weebly.com
REFERENCES
References will be furnished upon request.