Mary NeCastro

6108 North Hermitage Avenue #2RChicago, IL

60660
(814) 490-2742 Marynecastro1@gmail.com
EDUCATION
Loyola University Chicago
Bachelors of Arts (B.A) in English, Expected December 2016
VOLUNTEER EXPERIENCE
Loyola University Chicago Literacy Center, September 2016-December 2016
ESL Tutor
Guide adult learners in English language proficiency in one on one, bi-weekly, two
hour tutoring sessions
Identify particular goals, strengths and weaknesses for different learners
Encourage open and relaxed communication of questions and concerns
Offer a safe and welcoming environment to those who may be unfamiliar to life in
the US
Utilize appropriate electronic and print resources to cater to individual needs and
best engage learners interests
Create friendly connections and established trust among learner and tutor
Record detailed account of session activities to provide a basis for planning of future
lessons
Occasionally work with multiple learners in a single session, accommodating varying
interests and goals
WORK EXPERIENCE
Leyy Restaurants, Wrigley Field Location, Chicago IL, April 2015-September 2015
Concessions Cashier
Provide impeccable customer service to guests
Predict customer demand and prepare inventory accordingly
Adhere to strict food and sanitation standards of Levy, The Cubs, and the state of
Illinois.
Quickly and efficiently serve large lines of crowds
Manage sales transactions and cash drawer.
Enforce while positively communicating the alcoholic beverage regulations
Work on a small team of four cashiers and three kitchen preps
Adapt to changing weather circumstances
Track inventory of two coolers of bottled drinks
Coordinate supply orders with team members
Erie Insurance, Erie Branch Claims Department, Erie PA, May 2014-August 2014
Claims Support Specialist II
Navigate computer program to extract necessary information about a claim
Generate outgoing mail by composing varying letters to customers and attorneys
Proofread other team members outgoing letters for clerical errors and to insure
uniformity in details
Support team members with administrative tasks
Organize older files for the purpose of digitization

Levy Restaurants, Medina, IL: September 2012 Ryder Cup; Rochester NY: August 2013 PGA
Championship; Louisville KY: August 2014 PGA Championship
Premium Server
Welcomed and sold refreshments to guests of the events
Followed specific requests from the PGA and its sponsors
Stocked inventory and accurately managed cash transactions
Offered helpful answers to guests inquiries, even those outside of my jobs realm
Quickly reported observations of sales to management to help prepare for and
accommodate changing circumstances
Fairly split responsibilities with a partner to manage our independent inventory and
cash flow
Provided friendly service while maintaining a fast-pace to satisfying the demands of
large lines
McDonalds, Erie PA, May 2013-August 2014, June 2011-August 2012
Crew Member
Predict and prepare for rushes
Interact with customers face to face as well as through a speaker
Ensure the accurate completion of orders in as short as time as possible
Utilize downtime productively by cleaning and restocking inventory
Reconcile customers negative experiences through positive communication and
compensation within company guidelines
Work with team members of diverse ages and backgrounds.
TECHNICAL SKILLS
Proficient in POS devices, PC and Apple Operating Systems, MS Office, and Social Media
Platforms