Doc No:

SOP 13

Revision No:

Revision Date:
Created By:
SECTION TITLE:

STANDARD OPERATING PROCEDURES

Approved By

DOCUMENT TITLE:

Control of Non-conforming product

Pages:

PURPOSE: This SOP describes the procedure for the proper control of Non-Conforming
product.
PERSON
RESPONSIBLE

QA Designate

FREQUENCY

According to
Audit Schedule,
As Required

MONITORING
ACTIVITY

Daily GMP
Audit
Monthly GMP
Audit

CORRECTIVE ACTIONS
When findings deviate from written
standards the QA designate will document
findings on the Daily / Monthly GMP Audit
Form and notify the General Manager of
the deviation.
Short term action will be initiated and
recorded on the Daily / Monthly GMP audit
form. Long term action required, will be
discussed by management and corrective
actions / responsibilities and time frames
will be agreed and documented.

RECORDS

Daily GMP Audit,

Monthly GMP Audit,

PROCEDURE DESCRIPTION:
Food items that are non-compliant or rejected must either be immediately returned to the supplier or
transferred and segregated in the designated QA HOLD area following QA HOLD procedure (SOP 04)
All non-compliant and rejected food items must be disposed of within a reasonable amount of time and in
a hygienic manner.
Work in progress which is out of specification will be:

reworked if detected before baking,

rejected if detected after baking and
either rejected or re-packed (depending on the defect) if found after packing.

In all cases arising post-baking, non conforming product will be recorded by the production supervisor
on the Production Control Sheet.
Noncompliances in the form of customer complaints will be dealt with by a specific procedure
outlined in the Customer Complaint Program

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