Escolar Documentos
Profissional Documentos
Cultura Documentos
of Information Systems
in Business
Learning Objectives
Provide foundation of why information systems are
important
Identify major types of information systems
Identify major types of information systems
Chapter Objectives
Define construct of an information system people,
hardware, software, data, and networks
The above resources perform input, processing,
output, storage, and control activities that
transform data resources into information products.
Identify challenges and ethical issues that a
business manager might face
Information
Systems
Resources
What is a System?
Environment
Feedback
Signals
Feedback
Signals
Control
Signals
Control by
Management
Control
Signals
Input of
Raw Materials
Manufacturing
Process
Output of
Finished Products
System Boundary
Other Systems
Support
Strategies for
Competitive Advantage
Support
Business Decision Making
Support
Business Processes and Operations
IT Eras
Data Processing (DP)
Micro Era
Network Era
WAN Network Environment
Client-Server
Thin Client
Web
WAP
1960-1970
Data
Processing
Management
Reporting
Electronic
Data
Processing
- TPS
Management
Information
Systems
1970-1980
Decision
Support
Decision
Support
Systems
- Ad hoc
Reports
1980-1990
1990-2000
Strategic &
End User
Electronic
Commerce
End User
Computing
Exec Info Sys
Expert Systems
SIS
Electronic
Business &
Commerce
-Internetworked
E-Business &
Commerce
Company
Boundary
Extranets
Engineering &
Research
Manufacturing
and
Production
Accounting,
and Finance
Intranets
Customer Relationship Management
Marketing
Sales
Customer Service
Extranets
Consumer and Business Customers
Operations
Management
Support
Support
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Control
Collaboration
Information
Support
Information
Systems
Systems
Systems
Systems
Systems
Systems
IT Infrastructure
IS Performance
Organization Structure
and Culture
User Acceptance
Business Processes
Business Needs
Customer Relationships
Business Partners
Suppliers
Business Customers
Ethical Considerations
Potential Risks?
Potential Laws?
Possible Responses?
Summary
Information Systems play a vital role in the efficient
and effective operations of E-business, E-commerce
and enterprise collaboration.
The business professional must know:
Components (fundamentals) of IS
Information Technologies
Business Applications and processes
Managerial Challenges
Summary (continued)
An information system uses the resources of
people, hardware, software, data, and networks to
perform input, processing, output, storage and
control activities. Transform organizational
processes
Information systems perform three vital roles in
business firms. They support:
Business processes and operations,
Business decision making; and
Strategic competitive advantage