Software Packages

used in BSNL
By D.SRINIVASA RAO,
JTO

Software Packages
used in BSNL
Trichur Billing Package
SSANeT
Dotsoft
Billing and Customer Care System(BCCS) for
Mobile Billing
Customer Relationship Management (CRM)
Sancharsoft
Inventory Management Package
Twarit
Fleet Management System
Public Grievance Management System (PGMS)
Management Information System (MIS)
CDR Based Convergent Billing and Customer
Care System
Call Centre Applications
HR Package
ERP
BBS (Balanced Business Scorecards)

Software Packages
used in BSNL
Trichur Billing Package
SSANeT
Dotsoft
Billing and Customer Care System(BCCS) for
Mobile Billing
Customer Relationship Management
(CRM)
Sancharsoft
Inventory Management Package
Twarit Plus
Fleet Management System
Public Grievance Management System (PGMS)
Management Information System (MIS)
CDR Based Convergent Billing and Customer
Care System
Call Centre Applications
HR Package
ERP

Let us discuss salient

features of some important
packages used in BSNL

1.DOTSOFT
DOTSOFT is an in house developed
integrated telecom database system
comprising
commercial,
billing,
accounting, fault repair service and
directory enquiry services
It
has
been
conceptualized,
designed and developed entirely by
the core group of the Software
Development Center at Hyderabad of
IT project Circle, Pune.
Dotsoft
package
was
initially
implemented at Guntur in 1997
making it the first Telecom District in
BSNL to have an integrated customer

1.DOTSOFT
Dotsoft is integrated with other
systems such as call centre, BSNL
portal (www.bsnl.in). BSNL portal
enables online bill payments and
availability of duplicate bills for its
customers.
In addition, Dotsoft, AP has a tie-up
with e-seva, the most popular egovernance
project
of
Andhra
Pradesh government.
Now a days Central server concept
is used in Dotsoft wherein a single
server will be available for 13 to 15
SSAa in a Circle eg. Thereis a

Important features /utility /

advantage of dotsoft
Every subscriber is identified by a
unique identification number called
Unique_Id_No
Bill generation is absolutely easy
and totally secure.

Payments
are
faster
and
completely hassle free for the
customer and the counter personnel
because of the use of bill scanners.
Online enquiry is available for
supervision and queries

Important features /utility /

advantage of dotsoft
All the work is done online which
results in excellent customer service,
nonduplication
of work, total supervision, complete
transparency, better planning.
Complete history of subscribers
activities available online.
Outstanding details can be taken
for any month on any given date.
Directory Enquiry shows the status
at the moment of enquiry. It can
query on any
of the subscribers details in part or
in full.

DOTSOFT Basic Technical

Details
Server:
Operating System - Linux .
Oracle 9i or above as
Database
Client:
Operating System Win95 or
above
Developer 2000 Installation in
Client PCs.
DOTSOFT Forms & Reports to
be
updated as per version control

DOTSOFT Modules
Commercial
TRA
FRS
Directory Enquiry

FAULT REPAIR SERVICE (FRS)

Need of FRS System:
The maintenance of Line and Wires
and subscribers apparatus consists of
two parts.
i)

Clearance of faults reported by

Subscribers
on day to day basis.
ii)
Preventive maintenance of the
lines to
reduce incidents of faults and
thereby the
complaints.

2 .BCCS
BCCS is a Billing and Customer Care
System(BCCS) for Mobile Billing.
BCCS Technical Details
Front end-JAVA
Database-Oracle 8i
Operating System-Sun Solaris
Unix.
Language- C, C++, JAVA, JAVA
Script

BCCS salient features

The Billing and Customer Care
Subsystem [BCCS] of BSNL has been
sourced from CSG Systems, and is
referred to as the Kenan BP/OM or Arbor.
This is a powerful platform for billing and
customer care, and can be configured to
suit organizational and customer needs.
This application is client-server based
where the data or information is
contained in one or more centralized
database on servers and the user
interfaces reside in the workstation.
The application can be used in a local
area network (LAN) environment or WAN

BCCS BSNL Billing Zones

Functions of BCCS
1)Provisioning
2)Billing
3)Customer Care

3. SANCHARSOFT
What is Sancharsoft:
Sancharsoft is a web based software
created for the management of
Prepaid , recharge
Coupons & Top up Cards of Mobile
Services of BSNL.

SancharSoft Technical Details

It is a web based package created on
MS IIS platform using asp (MS Active
server pages
technology & Javascript).
All the CSR clients can access to the
web service and can login using their
username &
password.
All Dealers , DSAs and Retailers can
use the service via secure network if
extended to
them .
LIVE DEMO

4.
CellularCustomercareManage
r (CCM)
CCM is a web based software created
for handling the mobile customer
complaints both prepaid and post
paid.
LIVE DEMO

5. TVARIT PLUS
Tvarit Plus covers all the functions that are
required to be executed by the personnel for
different subscriber requirements
1. Managed Leased Line Network
(MLLN)
2. Non-Managed Leased Line Network
(Non-MLLN)

5. TVARIT PLUS

What is leased line?

To transmit data between computer
and electronic information devices,
BSNL provides data communication
services to its subscribers. It offers a
choice of high, medium and low
speed leased data circuits

5. TVARIT PLUS

System requirements:
1) Internet Explorer Version 6.0.
2) Browser cache should be enabled.
3) Browser Pop-Up should be
enabled
LIVE DEMO

6. HR Management System
Why HRMS:
Centralized Employee Information
System
Better and Efficient Services to
Employee
Transparency in HR Matters
Effective Utilization of HR Resource
Proper Accounting of Expenditure on
HR
Step Towards Paperless Office
Long Term HR Policy

Features
Web based on-line application.
Complete and comprehensive
solution for
Human Resource management
of BSNL.
User friendly design.
Integrated with Payroll.
Caters to the complete
employee lifecycle,
from recruitment to
retirement.
Role based user participation.
Centralised, secured database.
Access to every employee in
BSNL.

Background
Started in TF Mumbai.
Development in Oracle
Forms.
Conceived for entire BSNL.
Staff- master coded and
deployed.
Launched for data entry on
MPLS / Internet

Technology
Operating System :Linux Enterprise
Server.

Application Server: Oracle 10gApp

Server

Database: Oracle 10g.

Front end coding : J2EE.

Client System Requirement

Pentium III with 128 Mb RAM & above
Configuration
System should have IE 5.0 & above
System Should installed Acrobat
reader 5.0 & above
Pop up Blocker should be disabled
Yahoo Toolbar shouldnt be installed
For Better Performance MPLS VPN /
Lease line Connectivity
LIVE DEMO

7. CDR
All the existing systems for
Commercial, TRA, FRS and DQ will
be replaced with the new system.
The CDR Project is going to provide
end-to-end customer care and billing
systems for
Landline customers
Broadband
Leased line customers.

CDR Zones

There are be four zonal

systems, one for each zone.

Hyderabad South Zone

Pune West Zone
Kolkata East Zone
Chandigarh North Zone

CDR Zones

There are be four zonal

systems, one for each zone.

Hyderabad South Zone

Pune West Zone
Kolkata East Zone
Chandigarh North Zone

CDR Zones
ZONE

CIRCLE

SOUTH

Andhra Pradesh,
Chennai District,
Tamilnadu, Karnataka,
Kerala
Kolkata Telecom District,
West Bengal Circle,
Orissa, Jharkhand, Bihar,
Assam, North East-I,
North
East-II, Andaman
Maharashtra,
Gujarat,
&
Nichobar
Madhya Pradesh,

EAST

WEST

NORTH

Chattisgarh.
Punjab Circle, UP-East,
UP-West, Haryana,
Rajasthan, Himachal
Pradesh, Uttarakhand,
Jammu & Kashmir

CDR Basic Features

Change from MCU Based Billing to CDR based

Billing.
End to End Integrated Total Solution (OSS/BSS)
Operations Support System/Business Support System

SSA would continue to be the Service Owning,

Billing and Accounting Unit.

E-Stapling

Scope of CRM module

Customer Management
Billing Account Management
Product Catalogue
Order Management
Service Order Management (Post Sale
Support)
Customer Care Management
Sales
Marketing

Hardware
Data Centre (DC) Class servers
which are high-end servers having
64 cores/CPUs in each machine for
hosting the main applications such
as Billing and CRM
Low-end servers which are two-CPU
servers for small applications like
Anti-virus, HTTP, Web servers,
Authentication etc.

Network

A country-wide IP network
with MPLS as the backbone.
Not Only for implementation
of the CDR project, but also
for implementing all other IT
projects in future, such as
ERP.

Network

Network

A country-wide IP network
with MPLS as the backbone.
Not Only for implementation
of the CDR project, but also
for implementing all other IT
projects in future, such as
ERP.

Network

A country-wide IP network
with MPLS as the backbone.
Not Only for implementation
of the CDR project, but also
for implementing all other IT
projects in future, such as
ERP.

Network

Connectivity
All new technology switches
such as OCB, EWSD, 5ESS,
AXE, shall be connected using
X.25 cards and Ethernet
interface (wherever available)
All CDOT exchanges will be
connected to the LE router
using CES equipment supplied
by CDOT through HCL
All E10B exchanges will be
connected to the LE router
through MTE (Magnetic Tape
Emulator)
Each LE router is connected to
the Aggregation Router
through E1 links.
All the E1s coming from the

Connectivity
Each Aggregation Router in each SSA
shall be connected over STM-1 link to the
nearest MPLS node.
For redundancy purposes, the
connectivity shall be established to two
MPLS nodes.
The Data Centre is also connected to the
MPLS network presently through STM-1
links, to start with. This end link will be
enhanced to 1 GBPS link or more, later
The existing CSR network will also get
connected to the Aggregation Router.
Thus, all the terminals of Commercial,
TRA, FRS and Directory Enquiry which are
now connected to the local systems, will
be connected to the Data Centres through
the Aggregation Router

Disaster Recovery
Hyderabad is configured as the
DR site for Kolkata and vice versa.
Similarly, Pune is configured as
the DR site for Chandigarh and
vice versa.
The degradation of performance
for the applications failing over to
the DR site is permitted upto 50%.

Enterprise Resource Planning

System to integrate the data and
processes of an organization into one
single system
Cover a wide range of functions and
integrate them into one unified
database
Results in increased productivity and
less types of softwares

Why ERP
BSNL presently uses many
independent systems with no
communication across them
To integrate systems, ERP working
across the organization is required
Benefits
Improvement in the information
flow
Better and Timely Inputs of better
decision making
Improvements in productivity,
cycle time, financial performance
and information transparency
Driving operational excellence
across BSNL through process
standardization

ERP Modules

Thank You