Organized waiting area, enhanced customer experience

Electronic
Queue
Management
System

Wavetecs eQ, Electronic Queue

Management System, redefines customer
care to a highly customer centric concept.
eQ tunes up your waiting area so that
your clients have a pleasant experience
throughout by offering them a hasslefree and personalized service.
The eQ system is practical for facilities
that require managing physical queues
dynamically like embassies, airports,
immigration centers or those with
dispersed queues to allow customers
the freedom to browse while waiting
for their turn for example super markets;
and yet others that want their customers
to catch a breath before serving them
like banks, hospitals etc. - eQ system is
sure to speed up service time, reduce
frustration, enhance customer experience
and ensure fair service.
This systematic approach towards crowd
management gives more control to the
front-end personnel, thereby empowering
them to ensure dedicated service. eQs
state-of-the-art Reporting Engine equips
management with valuable information
to measure their staff performance
against service standards for continuous
improvement.
eQs audio component for announcement,
flexibility in choice of language and
content management allows for in-store
promotions and better customer
guidance. Delighted customers,
empowered employees and informed
management all translate into
increased revenue for your business.

2
3

Teller Station Unit

Counter Display Unit

Status Display Unit

Ticket Dispenser Unit

eQWave

eQ System is a combination of five

distinct modules. Synchronization
among all the components of eQ
system is maintained through the
application software, eQWave.
Another sub-unit of eQWave is its
robust Reporting Engine that allows
the management to measure its
counter staffs performance.
Reporting Engine also provides vital
data for efficient management of
your waiting area.

eQ automatically routes customers

to their destinations. Each module
is designed intuitively to make it self
explanatory and usable for the
customers. Equipped with features
such as ability to display foreign
language characters and gender
specific audio announcement help
retain the human element and make
your visitors feel at home.

TDU encased in a wooden stand

TDU

Ticket Dispenser Unit

features
.
cutter sizes the Size of
aper
p
tick the
et
hed
a
tt ac

organized
tick

Provision for smart card, magnetic

card and bar-code reader

Able to accommodate up to 8 service

categories on standard TDU & up
to 64 categories on touchscreen TDU.

Multiple layers of interactive options,

with personalized background,
available on the touchscreen TDU

Multiple TDUs can be installed to

accommodate more service
categories

Fully customizable tickets: number

series, language, layout, logo,
promotional messages and service
parameters like average wait time,
service time etc. all through userfriendly ticket designing software

LCD screen to guide the customers

through the process and reach them
with promotional messages

Paper out/low paper indication

through a special module which can
be connected anywhere on the
network

c an

gly
rdin
cco

ets

An
a

A utilitarian design encased in a

wooden stand or powder coated
metal casing

be

tailo

re d t o c o

as it prints.

m m e n s u ra t

e y ou
r ch
os
en

l ay
o

ut.

specifications

370

240

115

230

37

TDU2 - TCXX (model)

XX = 1 - 8 (categories/TDU)
220 Volts (power)
THERMAL (printer)
LCD (display type)
20 CHARACTERS PER LINE (width)
4 LINES (height)
MULTILINGUAL (language)

0001 - 9999 (default ticket range)

CUSTOMIZABLE (ticket size)
PAPER CUTTER (automatic)
60mm WIDTH (paper size)
THERMAL PAPER (paper type)
MULTILINGUAL (language)

50

22

* dimensions are in mm

Touch Screen KIOSK

Touch Screen TDU

T

features

cutter sizes the Size of

aper
p
tick the
et
hed
a
tt ac

Wavetec offers an advanced, touch

screen based ticketing unit.

The interactive display creates an

enjoyable experience for the
customer, as well as an excellent
promotional opportunity for the Client.

c an

gly
rdin
cco

ets

An
a

tick

interactive
be

tailo

re d t o c o

as it prints.

m m e n s u ra t e

The digital interface can accomodate

in excess of 64 service categories.

Screen-saver mode can show eyecatching, dynamic promotional media

to captivate the audience.

Multiple screens can be used to

inform and guide customers through
the process of acquiring a ticket
in an organized and methodical
approach.

y ou

r ch
os
en

l ay
o

ut.

specifications
0001 - 9999 (default ticket range)
CUSTOMIZABLE (ticket size)
PAPER CUTTER (automatic)
60mm WIDTH (paper size)
THERMAL PAPER (paper type)
MULTILINGUAL (language)
TDU3 - TSXX (model)
XX = 1 - 64 (categories/TDU)
110 - 220 Volts (power)
THERMAL (printer)
LCD (touch screen)
Screen Size (15)
Body Style (brushed stainless steel)
OS (windows)

11

LED based, wall mounted 2 liner SDU

SDU
Status Display Unit

features
audio announcements

To ensure that the waiting customers dont

miss their turn, number is flashed on the
display along with a pleasant chime followed
by an audio announcement in male/female
voice and in language of your choice. New
announcement and melody can be uploaded
using eQWave.

Strategically mounted in waiting areas,

lobbies, hallways etc. to direct the crowd
towards service counters

Flashes ticket numbers to be served

along with their respective service
counters

Optional Directional arrows prompt

customers towards service counters

Available in various configurations to

correspond to waiting areas of any size

Multiple SDUs can be installed at different

locations in a single facility to display
similar or disparate information

Display effects include scrolling from

any direction and flashing for a predefined time period

Information can be displayed in different

languages simultaneously in a sequence
for different audience

Shows promotional messages in idle

state

visible

Alert Sound
Chime or any other melody
Voice Announcement
Configurable through eQWave.
Language
Multilingual

specifications
SDU-A02* - Dual line SDU
DOT MATRIX, MULTICOLOR (display)
16x64 DOTS (resolution per row)
160(H)x550(W)x110(D) (dimensions in mm)
121x486 (display area per line)
MULTILINGUAL (language)

Ticket

Counter

100m
m

160mm

160mm

110mm

* Multiple lines of SDUs can be grouped

together as per requirement. The ticket
information will be displayed from latest (first
line) to earliest (last line).

550mm

13

Wall Mounted CDU

CDU
Counter Display Unit

features

managed

270mm

Displays the ticket number to be

served

Activated when the service

representative hits the next button

Remains activated for a defined time

period only

When the counter is inactive, CDU

displays OFF or any other customized
message

Display effects include scrolling from

any direction and flashing for a predefined time period

Labeled with counter number for

easy identification

Information can be displayed in

different languages simultaneously
in a sequence for different audience

Counter
Number

Wall mounted, desk fixed or

suspended from the ceiling

50m

122mm

specifications

90mm

17

Media Controller

Media Controller
M u l t i m e d i a

S t a t u s

D i s p l a y

U n i t

features
.

Media Controller converts your lobby

plasma / LCD screen into an eQ
status display unit (SDU). This
Advanced Multimedia Status Display
Unit provides high resolution Fullcolor graphics for your Ticket Calling

captivating
.

By connecting your Plasma / LCD or

Projector to a Media Controller you
can display Ticket calling information
on Graphical slides customized as
per your requirements. The Ticket
calling over rides the graphics and
can be customized using any Fonts,
sizes, colors and back grounds.

By adding a Video keyer to Media

Controller, you can run any video
feed (providing a video input from
any source such as DVD player or
Cable TV) on the plasma or projector
based Multimedia SDU while
simultaneously displaying the eQTicket calling.

specifications
Internal Storage (128MB)
Media Type (MPG, AVI)
Media Resolution (1024 x 768)
Audio Stereo - Un Amplified (requires Amplifier and Speaker)
Interface (LAN interface with eQ)
Dimensions (L: 204mm x D: 165.5mm x 65.6mm)
15

flexible
feature-rich TSU

TSU

Teller Station Unit

features
.

TSU is used by the counter staff to

call the waiting customers

Easy to use keypad with intuitive

layout

LCD screen and sound associated

with keys to verify key presses

Following possible queue control

functions:
. Call the next customer in
queue
. Transfer a ticket to another
queue
. Put a customer on wait
. Call a customer randomly
. Select a queue/category to
be served

specifications

. Re-announce the last called

ticket

TSU-06 (model)
GRAPHICS LCD - BACKLIT (display type)
4x20 CHARACTERS (display area in mm)
160(L)x99(W)x44(D) (dimensions)
MEMBRANE KEYPAD

19

25

eQ Active Controller
The eQ Active Controller is the brains of
the entire eQ system. Active Controller is
a Linux based Queuing Server providing
extensive functionality and robust operation
for demanding environments.

The Active Controller was created to provide a

single point of connectivity for all queuing needs;
it features an inbuilt Active Hub, Audio Amplifier,
DB storage and Local Area Network connectivity.

Customized Modules

Directional arrows on SDU

For those who strive to profile unified corporate image and brand values in everything they
do, eQ provides more sophisticated options:

Mobile-SDU
Mobile-SDU frees your customers to wander about your facility, it watches out for their turn and fires
an alert SMS (text message) on their cell phone once their ticket number is about to be called. That
way, your business gets more attention as the customers put all their senses to take a good look
around. SMS alert can be customized to include several bits of information like service time, wait
time and promotional messages

Tickets via SMS

A client can receive their ticket by sending an
SMS to the eQ system. In response the system
sends a SMS-Ticket
The SMS Ticket includes valuable information
such as:
. Ticket number
. Average Waiting Time
. Average Service Time
. Approximate Customer Approach Time

TSU Soft - 02

TSU Soft is a software replica of the traditional Teller Station Unit that allows the counter staff to operate
the queue from their desktop PC as opposed to its hardware alternative (for detail see TSU - 06). TSU
Soft allows a user freindly functionality reducing operator training time.

23

Real-time reports

eQWave
R e p o r t i n g

E n g i n e

How many
customers did
we serve today?

eQWave is a multifunctional, network

enabled application package. Its
various utilities include ticket
designing software, configuration
software and reporting tool. Its
powerful reporting engine records
every little detail to help you with
better decision making. Recorded
variables include; service time, wait
time, number of waiting customers,
customers served, customers in a
particular category. These individual
fragments are then organized into
pre-defined reporting formats for
further analysis. The reports include:

m? e a s u r a b l e

Have the resources

been allocated
efficiently to
minimize wait time
and maximize
productivity?

Are my customers
waiting longer
than they should?

What is the
average
service
time?

.
.
.
.

Counter staff efficiency

Report to indicate peak hours
Daily activity report
Other periodic reports.

Other than preformatted reports, data

can be visually presented in the form
of charts and graphs for easy
interpretation and comparison. You
can even set it to alert you if any of
the service parameters is outside the
acceptable bound.

21

eQ System View
eQ system is a network of

eQ Active Controller Panel

Cat5e cable

individual devices connected

100-240VAC

to one another to put up a

synchronized show

LAN

Ceiling mounted speaker 8 (ohms)

RJ45

RJ12
Cat5e cable

Amplifier
Ethernet Switch

Optional Amplifier Speaker

le )

Reporting Software PC (optional)

Twisted pair cat5e (LAN c a b

RS485

12VDC
Adaptor

Twisted pa
i

at5e
rc

12VDC
Adaptor

In

eQ Hub

Out

eQ Hub

cascading more HUBS

2
CDU-Counter Display Unit

CDU-Counter Display Unit

RS485

Out

RS485

In

RS485

Power

5VDC
Adaptor

CDU-Counter Display Unit

5VDC
Adaptor

RS485

The system capacity can be

extended in multiples by

220VDC

Counter

Ticket

looping to another eQ hub

through the out' port of the
parent hub
5VDC
12VDC
Adaptor

TDU-Ticket Dispenser

SDU-Status Display Unit

12VDC
Adaptor
Power

Out

In

eQ Hub

Out

eQ Hub

( L AN cable)

In

cascading more HUBS

Twisted pair c at 5

twisted pair cat5e

RJ12

TSU-Teller Station Unit

twisted pair cat5e (Flexible cable)

RJ12

TSU-Teller Station Unit

RJ12

TSU-Teller Station Unit

eQs modular system and star topology makes it possible to scale

the system to organization of any size and not just at the time of
installation but anytime during the life of your eQ system

Cat5e cable
Extension loops
Flexible Cat5e cable

For further information and electronic copy of this catalogue, visit

www.wavetec.com

Wavetec is a leading manufacturer of

both, wired and wireless, information
display systems and electronic queue
management systems with various
configurations and options to
accommodate your unique business
needs. We provide a set of
complementary hardware and software
products that together form a
comprehensive solution for your business.
Our clients include financial institutions,
stock exchanges, banks, hospitals, public
institutions and foreign currency
exchanges worldwide.
All Wavetec products carry a
comprehensive 1-year warranty on parts
and labor.

The information contained in this catalogue

is subject to change without notice. Wavetec
reserves the right to change specifications
and doesnt guarantee reproducing the exact
products as in this catalogue.

The Technology Company

Website: www.wavetec.com
Dubai:

E-mail: mail@wavetec.com

Digital Wave (Pvt.) Ltd.: Voice: +(971.4) 331.3283 Cell: +(971.50) 548.6362

Pakistan: Wavetec (Private) Limited, Voice: +(92.21) 111.111.133 Fax: +(92.21) 454.5465