1.

First word floodgates (3:33)

"Once you've said the first word, everything just flows."
2. Skip the small talk. (5:20)
Ask personal questions. Be bold, and you might be surprised how much someone mig
ht share.
Asking about family might help elicit response.
The lady gives a neat tip, and a neat story at (6:27)
3. Me - too's (7:34)
Don't start with negatives. Start the conversation on the same side.
4. Pay a unique compliment. (8:45)
Someone may forget what you say or how you look, but they would never forget how
you made them feel.
There are words and compliments that people are immune to.
Avoid them and pay a genuine, unique compliment.
5. Ask for an opinion. (10:19)
Ask generic questions like "what's your last movie and how did you find it?" ins
tead of "what do you think about how this affects the oil prices?"
That is the difference between generic conversations and exam questions.
And when someone gives you an opinion, really listen; listen to listen, don't li
sten to reply.
6. Be present. (11:40)
Listen to listen.
Don't look at your phone etc.
Make eye contact. You literally feel the conversation.
7. Name, place, animal, thing (12:42)
Remember their name. It's really important. Say it back to them. Places they wa
nt to go to. Their pets names, their children's names.?