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  • Physical Evidence: For Routine Service

    Enviado por

    Dipyaman Choudhury
    728 visualizações1 página
    This document outlines the customer journey and processes involved in a routine vehicle service. It shows the physical areas a customer interacts with from scheduling an appointment in the office to waiting in the waiting room and having their vehicle serviced in the service bay. It also depicts the backstage employee actions like parts replacement in the storage room and spare parts management that support the onstage customer interactions and service of the vehicle.

    Descrição original:

    Service Blueprint of Village Volvo

    Título original

    Blueprint

    Direitos autorais

    © © All Rights Reserved

    Formatos disponíveis

    DOCX, PDF, TXT ou leia online no Scribd

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    This document outlines the customer journey and processes involved in a routine vehicle service. It shows the physical areas a customer interacts with from scheduling an appointment in the office to waiting in the waiting room and having their vehicle serviced in the service bay. It also depicts the backstage employee actions like parts replacement in the storage room and spare parts management that support the onstage customer interactions and service of the vehicle.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato DOCX, PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    728 visualizações1 página

    Physical Evidence: For Routine Service

    Enviado por

    Dipyaman Choudhury
    This document outlines the customer journey and processes involved in a routine vehicle service. It shows the physical areas a customer interacts with from scheduling an appointment in the office to waiting in the waiting room and having their vehicle serviced in the service bay. It also depicts the backstage employee actions like parts replacement in the storage room and spare parts management that support the onstage customer interactions and service of the vehicle.

    Direitos autorais:

    © All Rights Reserved
    Baixe no formato DOCX, PDF, TXT ou leia online no Scribd
    Sinalizar o conteúdo como inadequado
    de 1

    Physical

    Evidence

    Customer
    Actions

    Office

    Schedules
    Appointmen
    t/ Routine
    check

    Waiting
    Room

    Refreshmen
    ts
    Shared/Awai
    ts Delivery

    Service Bay

    Servicing

    Storage
    Room

    Parts
    Replacemen
    t

    Spare Parts
    Managemen
    t

    Recycling

    For Routine Service

    Line of Interaction

    Onstage
    Visible/Contact
    Employee
    Actions

    Service
    Manager/
    Mechanic

    Line of Visibility

    Backstage /
    Invisible Contact
    Employee
    Actions

    Repairs
    Conducted

    Beverage/sn
    ack
    replenishme

    Line of Internal
    Interaction

    Support
    Processes

    ICVD

    Routine
    Service

    Service
    Providers
    Network

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