Escolar Documentos
Profissional Documentos
Cultura Documentos
A_______________________________________________________________________________________
2. Age
Below 20
Between 21-25
Between 26-30
Between 31-35
Between 36-40
Above 41 years old
4. Status
Single
Married
Others
Below 1000
Between 1000 2000
Between 2001 3000
Between 3001 4000
Above 4001
6. Occupation
Executive
Non executive
Self employed
Others
SECTION
B_______________________________________________________________________________________
GENERAL INFORMATION
1. Types of customers
Residential
Business Customer
Advertising
Recommended by friends / family
Personal selling (personally approached by TM)
SECTION
C_______________________________________________________________________________________
For this section, please rate how strongly you agree or disagree with each of the following
statements by circling the appropriate numbers.
2
RELIABILITY DIMENSION Strongl Disagr Moder Agree Strong
y ee ate ly
Disagr Agree
ee
TM provides services at the promised
1 time (within 7 14 days of installation 1 2 3 4 5
time)
2 I can always reach TM any time I want to 1 2 3 4 5
The phone line is clear while Im using
3 1 2 3 4 5
Streamyx / Broadband services
I can access information by using
4 Streamyx / Broadband services at a fast 1 2 3 4 5
speed
When I have a problem with any services
5 1 2 3 4 5
TM shows interest in solving
3
Employees of TM are consistently
6 1 2 3 4 5
courteous to me