The St.

Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序

Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Aug 4, 02 酒店经理批准：黎瑞邦 日期：2002 年 8 月 4 日
Task: Set Up Welcome Fruit For Code: RM-BU-A051 任务：预抵客房的欢迎水果设 序号： RM-BU-A049
Arrival Rooms 置

Standard: 标准：
All arrival guestrooms must be cleaned and set up with fresh fruits. All welcome fruits 所有预抵客房必须清洁并设置好新鲜水果。所有欢迎水果需由客房服务员在
shall be placed into pre-blocked guest room before guest’s arrival by Room Attendants 到客前放进预先排定的客人房间，并由楼层专职管家检查。
and inspected by Floor Butlers.

Procedures: 程序：
1. Butler Shift Leaders or Chief Butler will print out next day’s arrival report 1. 专职管家领班或专职总管家将在每天下午打印出第二天的预抵报告
every day afternoon and obtain the maximum figure of number of fruit plate 并为预抵客房和住客房定得最大数量的水果盆。
required for the next day’s arrival rooms.
2. 水果盆的种类依房型而定。
2. The type of fruit plate shall be based on room category.

3. The figure will be forwarded to In Room Dining Dept for requisition. 3. 预定数量将转至客房送餐部定取。

4. On the arrival day, In Room Dining Butler will send fruit plate for each 4. 到客那天，客房送餐部的专职管家将把水果盆送至每个楼层的工作
floor’s pantry room and Room Attendants shall place the fruit plate into guest 间，然后各楼层的客房服务员将把水果盆送入客房在到客前完成设
room to complete the setup before guest’s arrival. 置。

5. Guest preference shall be referred to if he is return/regular guest. 5. 如果是回头客/常客应依据客人的喜好而定。

6. Floor Butlers shall make the final inspection to ensure everything is in place
prior to guest arrival. 6. 楼层管家需进行最终检查，确保到客前所有设置事先完成。
7. For any reason, Guest enter the room with no welcome fruit setup, Floor
7. 出于某种原因，客人如进入没有欢迎水果设置的房间，楼层专职管
Butler shall follow up with the delivery after arrival greeting.
家需在致以抵达问候之后跟进水果的递送。

Printed Date:1/18/2001 PAGE: 1/2

The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序
Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Aug 4, 02 酒店经理批准：黎瑞邦 日期：2002 年 8 月 4 日
Task: Set Up Welcome Fruit For Code: RM-BU-A051 任务：预抵客房的欢迎水果设 序号： RM-BU-A049
Arrival Rooms 置

Printed Date:1/18/2001 PAGE: 2/2