Nicole A.

Pickard
4434 SE 35th AVE
Portland, Oregon 97202
Phone: (503) 446-0147 (503)252-0829
Email: pickard_nicole05@yahoo.com

OBJECTIVE
Dedicated, experienced professional seeking a position to provide quality customer
service in fast-paced, high-stress environment.
QUALIFICATIONS
Excellent work ethics, honest detail oriented hard worker, highly motivated; extensive
knowledge of medical terminology; proficient in Microsoft Word, Excel, and
QuickBooks. Experienced processor, coding, also monitored reimbursements,
authorizations, referrals, benefits including requirements for most online insurance
companies including Oregon Health plan.
WORK HISTORY
2006- presant All Service Glass :LLC; Adminastrative Assistant/ Customer Service
Customer service, multi phones, cash accountability, inshuranse billing, records filled
and computer
1999-2006 Dons A-1 Glass: LLC; Administrative Assistant/ Customer Service
Representative, handling customer inquiries, receiving orders, clarifying requests.
Maintained and computerized office records, reports, and files. Handled multiple- line
phone service. Reviewed, collected and analyzed third party insurance billing and
adjustments. Cash and credit card accountability.
1998 Riteaid /Payless Pharmacy Technician/ Customer Service
Temporary help during transition: receiving and clarifying patient medical history,
needs. Cash accountability, effectively confirmed, recorded authorization refills, pre
paired and dispensed high volume Rx refills, multiple- line phone service, verified,
documented, review and reordered stock (retail, OTC). Nationwide computer network,
online insurance eligibility, transcribing, processing, billing (mostly Medicare).
1991-1998 Fred Meyer Pharmacy Technician/ Customer Service
Routinely open/close all departments (several locations in Portland metro area including
main office). “Flouter” Cash, credit accountability. Heavy phones, consult with
physicians for script refills, authorization, verified and billed all third party insurance
companies (most online). Inventoried, recorded, dispensed, and returned stock for
distribution with most major drug vendors, manufacturers-wholesalers.
EDUCATION
Franklin High School Portland, OR Required /graphic arts/ mathematics
Continuing Education
Mt. Hood Community College Gresham, OR Required/ trigonometry/ pre
 pharmacology

LICENSES and CERTIFICATES

Registered Pharmacy Technician with State Board
First aid and CPR Certified
References available upon request