EMOTIONAL

INTELLIGENCE
Emotions
• Emotions are strong intense feelings
that are directed at someone or
something

• “Strong instinctive feelings”

Positive and Negative Emotions

Positive emotions (Goal

congruent)
- Happiness/joy - Pride
- Love/affection - Relief

Negative emotions (Goal

incongruent):
- Anger - Fright/anxiety
- Guilt/shame - Sadness
- Envy/jealousy - Disgust
 Six
Six Universal
Universal Emotions
Emotions

Happiness Fear Anger

Surprise Sadness Disgust

Emotions
• Surprise
• Happiness
• Fear
• Sadness
• Anger
• Disgust
Physiology of Emotions
What is Intelligence?
• Typically focused on
– analytic reasoning
– verbal skills
– spatial ability
– attention
– memory
– judgement
Multiple Intelligences
 Cognitive intelligence
 Emotional intelligence
 Spiritual intelligence
 Moral intelligence
 Behavioural ‘intelligence’
Cognitive Intelligence
The ability to…
• Perceive and understand information
• Reason with it and arrive at conclusions
• Imagine possibilities
• Use intuition
• Make judgements
• Solve problems and make decisions
Emotional Intelligence
The ability to…
• Understand the needs and feelings of
oneself and other people
• Manage one’s own feelings
• Respond to others in appropriate ways
 Spiritual Intelligence
The ability to…
• Understand that human beings have an
animating need for meaning, value and
a sense of worth in what they seek and
do
• Respond to that need in appropriate
ways
Moral Intelligence
• The ability to differentiate right from
wrong according to universal moral
principles
Behavioural Intelligence
(Skills)
• Behaving or acting appropriately
according to situational needs
• Verbal communication – writing,
speaking and active listening
• Body language
• Other physical behaviour
To Conclude Emotional Intelligence means…
• the ability to acquire and apply knowledge
from your emotions and the emotions of
others
• skill to use your emotions to help you make
choices
• effective control over yourself and your
impact on others.
 Acknowledging your
strengths and
weaknesses without
judgment is a key sign
of emotional intelligence
 Personal Competence

• Self-Awareness
• Self-Management
• Motivation
Self-Awareness
Personal Competence

Self-Awareness
(Being alert to your feelings)

1. Emotional Awareness
2. Accurate Self-Assessment
3. Self-Confidence
Self-Management
Personal Competence

Self Management
(Managing your feelings)

4. Self Control
5. Trustworthiness
6. Conscientiousness
7. Adaptability
8. Innovation
Motivation
Personal Competence

Motivation
(Using feelings to help achieve your
goals)

9. Achievement Drive
10. Commitment
11. Initiative
12. Optimism
Emotional Intelligence Map
Self-Awareness Empathy
Emotional Awareness Understand
Others
Accurate Self-Assessment Developing Others
Self-Confidence Service Orientation
Self Management Leveraging Diversity
Self Control Political Awareness
Trustworthiness Social Skills
Conscientiousness Influence
Adaptability Communication
Innovation Conflict Management
Motivation Leadership
Achievement Drive Change Catalyst
Commitment Building Bonds
Initiative Collaboration &
Cooperation
Optimism Team Capabilities
Emotions and OB Applications

Ability and
Selection

Deviant Leadership
Behavior

Decision
Motivation Making

Interpersonal
Conflict
Probabilities of not having an Good Emotional
Intelligence and their consequences
Relationship Problems

Rage in the workplace

Poor decision making capability
failure to advance in career
EI Benefits
 Improved relationships
 Improved communication with
others
 Better empathy skills
 Improved career prospects
 Manage change more confidently
Why Emotional Intelligence?
• Enhance your career and success potential
• Improve your personal productivity
• Increase Job Satisfaction
• Work easily with demanding clients and team
members
• Improve work/life balance so you can enjoy
your personal life.
• Mental Clarity
• Higher Productivity
• Magnetize Talent
• Inspire People
• Less Chaos
Questions