Emotional Intelligence

Sanjiv Narang
Innovation Systems Consulting
Emotional Intelligence

• EI Competencies?
• When to practice?
• Where to practice?
• How to practice
Emotional Intelligence

The context of Emotional Intelligence

• Multiple
Intelligence
• Physical
• Mental
• Emotional
• Spiritual
Emotional Intelligence

Emotional I ntelligence : W hat?

• Perceiving and triggering

the requisite emotion in
self and others.
Emotional Intelligence

Emotional Competencies:
Relationships
Making emotional deposits
Avoiding emotional
withdrawals
Handling conflict
Perceive emotion
Empathy
Listening
Dealing with Criticism
Emotional Intelligence

Emotional
Competencies-Self

1. Expressing feelings
2.Avoiding emotional
insecurity
3.Assertivity
4.Self observation
5.Self-healing
Emotional Intelligence

Utility of Emotional
Intelligence
• As a professional
• As a leader
• As a trainer
• As a person
Emotional Intelligence

Emotional Intelligence : Why?

• Emotional intelligence is twice as important
as any other factor in predicting outstanding
employee performance, and accounts for
more than 85% of star performance in top
leaders.

• Emotional intelligence is the key to

developing superior performance individuals
in the next millennium.
Innovation Systems Consulting

I nnovation Systems Consulting

C-2,#1270(G.F), Palam Vihar,
Gurgaon-122017 ,Haryana, I ndia
Tel: 91-124-5070340,91-9810354339,
91-9810858177

E-mail us at
sanjiv@ innovativetraining4u.com

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