J.D.

Power and Associates

2010 Canadian Home Insurance
Customer Satisfaction StudySM
Customer Satisfaction Index Ranking
(Based on a 1,000-point scale) JDPower.com
Power Circle RatingsTM
600 700 800 900
for consumers:
La Capitale General Insurance 798
Belairdirect 791
Desjardins General Insurance 779
BCAA 757
AXA Insurance 756
Johnson Insurance 756
TD Insurance Meloche Monnex 750
Home Insurance Industry Average 735
The Personal 734
RBC Insurance 728
State Farm 728
Allstate 724
Intact Insurance 723
Economical Insurance Group 716
Aviva Insurance Company 708
Dominion of Canada 705
Wawanesa 704
Co-operators 699
SGI (Saskatchewan Government Insurance) 693
TD Insurance Home and Auto 689

Included in the study but not ranked due to small sample size are: Alberta
Motor Association; CAA Insurance Company; Canadian Direct; Grey
Power/Trafalger; Industrial Alliance; National Bank Insurance; Portage
Mutual Insurance; Promutuel; RSA (Royal & Sun Alliance); and SSQ
General.

Source: J.D. Power and Associates 2010 Canadian Home Insurance

Customer Satisfaction StudySM

Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power
and Associates as the publisher and the J.D. Power and Associates 2010 Canadian Home Insurance Customer
Satisfaction StudySM as the source. Rankings are based on numerical scores, and not necessarily on statistical
significance. JDPower.com Power Circle Ratings™ are derived from consumer ratings in J.D. Power studies. For
more information on Power Circle Ratings, visit jdpower.com/faqs. No advertising or other promotional use can be
made of the information in this release or J.D. Power and Associates survey results without the express prior written
consent of J.D. Power and Associates.