Mob E: User Guide 1.0 For MCB Mobile

mobIle
USER GUIDE 1.0

For MCB Mobile
Copyright © 2009, MCB Mobile. All Rights Reserved.

Table of Contents:
1. Mobile PIN Change: 2. Login:
2.1 Login screen
2.2 ID and password
2.3 Login to application
2.4 Login screen
2.5 ID and password
2.7 Login screen
2.8 ID and password
3. Main Menu: 4. Log Out

3.1 Login screen 4.1 Login screen
3.2 ID and password 4.2 ID and password
3.3 Login to application 4.3 Login to application
3.4 Login screen
3.5 ID and password
3.7 Login screen
3.8 ID and password
Copyright © 2009, MCB Mobile. All Rights Reserved. Page 01

1.1 Registration:
1. Visit any MCB ATM
and insert your ATM
Smart card.
2. Enter your pin code

at the ATM through
the keypad.
3. You will see the ATM

Main Screen where you
have to select ‘Services
Request’ as shown in
the screen below.

1.1 Registration:
4. The screen shown
below is the Service
request menu where
you select the ‘MCB
Mobile Registration’
option.

1.1 Registration:
5. You will now see the
MCB Mobile Services
menu where you have
to select the ‘ MCB
Mobile Registration’
option as shown in the
screen below.

1.1 Registration:
6. Now enter your 11
digit mobile number on
which you want to
register your service.
It is important to know that the MCB Mobile facility can be accessed using any GPRS enabled
phone via www.mcbmobile.com. The registered number is required for all communications
sent to you by the bank as they will always be sent to the registered number only. Your
registered number also acts as the login ID for MCB Mobile.

1.1 Registration:
7. You are asked to
re-enter your mobile
number for confirmation.

1.1 Registration:
9. Once you re-enter
your mobile number
you will receive the
notification on the ATM
machine for successful
completion on the screen
as shown below.
10. You will receive an

SMS on your mobile
phone confirming your
registration to MCB
Mobile Banking. You
will also receive a link to
the terms and conditions
for the Mobile Banking
service. You are advised
to visit the link and read
Note: If the process is not successful the customer receives a message on the ATM machine the terms and conditions.
informing the customer of the failure in registration. In such an instance, please call the MCB
call center @ 0800 696222 or 111000622.
.

1.2 Mobile PIN Change:
1. Visit any MCB ATM
and insert your ATM
Smart card.
2. Enter your pin code at

the ATM through the
keypad.
3. You will see the ATM

Main Screen where you
have to select ‘Services
Request’ as shown in
the screen below.

4. The screen shown
below is the Service
request menu where you
select the ‘MCB Mobile
Registration’ option.

5. You will now see the
MCB Mobile Services
menu where you have to
select the ‘ Mobile PIN
Re-Set’ option as shown
in the screen below.

6. Once you press the
‘Mobile PIN Re-Set’
button, you will receive
the notification on the
ATM machine for
successful PIN Reset on
the screen as shown
below.
7. You will receive an

SMS on your mobile
phone with your New PIN
which you can use to
access MCB Mobile.
MCB Mobile will ask you
to change this PIN the first
time you use it.

2. Login:
For first time users of MCB Mobile, please enter your
registered Mobile Number followed by the Mobile PIN
communicated to you by MCB via the SMS.
mobIle
Your Mobile Number:
Click on the Login Button to proceed.
03001234567
Mobile PIN:
****
Login
A quick, easy and secure way to recharge

mobile phones, transfer money, pay bills
and lots more...
Page Continued

2. Login:
mobIle mobIle mobIle

Basic Terms and Conditions
Enter current PIN:
By selecting agree, you acknowledge that: Mobile PIN changed, Please click on Main Menu
to Proceed.
1. You have read the terms and conditions that
govern the use of MCB mobile banking service,
****
Enter new PIN:
Ref: 000143a5
available on www.mcb.com.pk/mobileterms.
2. Mobile banking service relies on GPRS for
connectivity and therefore the quality of service
****
Confirm new PIN:
Call Us
Help
may vary based on the location and network
coverage of your mobile operator. **** Main Menu
Submit Log Out
Submit
Call Us Call Us
Help Help
Main Menu Main Menu
Log Out Log Out
Please read the Terms and Enter your current Mobile PIN in This screen confirms your Mobile
Conditions on this screen and the box titled Enter current PIN. PIN change. Click on Main Menu
mark the Agree box as illustrated Enter a new Mobile PIN of your from the shortcuts to go back.
above. Click on “Submit” to choice in the box titled Enter new
proceed. If you choose not to PIN. Re-enter this PIN in the box
accept then click Logout titled Confirm new PIN and click
on Submit to proceed.

3. Main Menu:
When you log into MCB Mobile, the “Main Menu” (as
illustrated) is displayed. Please click on the option of your
choice to proceed. The Options are as follows
mobIle
My Account
1. My Account
Quick Pay
Mobile Recharge/Top-up
2. Quick Pay
Pay Utility Bills 3. Mobile Recharge/Top-up
Pay Mobile Bills (Post Paid) 4. Pay Utility Bills
Pay MCB Bills
Transfer Money
5. Pay Mobile Bills (Post Paid)
6. Pay MCB Bills
7. Transfer Money
Call Us
Help
Main Menu At any time after logging into the Application you can click on the four (4) shortcuts at the
Log Out bottom of MCB Mobile. These are:
1. Call Us – This will connect you to our 24 hour call center

2. Help – This will display basic help / information page
3. Main Menu – This will take you back to the main menu of MCB Mobile
4. Log Out – This will end your session and log you out of MCB Mobile

4. My Account:
This Menu is displayed when you click “My Account” from
the “Main Menu” of MCB Mobile.
mobIle From this menu you can select one of the following functions
Mini-Statement
Balance Inquiry 1. Mini Statement
Add/Delete Payee(s) 2. Balance Inquiry
Change Mobile PIN
Report Lost Card
3. Add/Delete Payee(s)
4. Change Mobile PIN
Call Us 5. Report Lost Card
Help
Main Menu
Log Out

4.1 Mini-Statement:
mobIle mobIle
24Apr AFT + Rs 10.00
ATM PIN: 23Apr ABP - Rs 100.00
23Apr ABP - Rs 100.00
**** 23Apr AFT + Rs 200.00
Click Submit to confirm request 23Apr ABP - Rs 1,500.00
23Apr AFT - Rs 100.00
Submit
Ref: 00014388
Call Us Call Us
Help Help
Main Menu Main Menu
Log Out Log Out
When you click on mini A mini statement illustration is

statement, the above screen is shown above. The “+” sign
displayed. To proceed please indicates a credit to your account
enter the ATM PIN of your and “ – ” sign indicates a debit
registered ATM Card and click from your account.
Submit. Click on Main Menu from the
shortcuts to go back.

4.2 Balance Inquiry:
mobIle mobIle
Your Account balance for
ATM PIN: 5893882018350016596 is: Rs 1,215.46
**** Ref: 00014389

Click Submit to confirm request
Call Us
Submit Help
Main Menu
Call Us
Log Out
Help
Main Menu
Log Out
When you click on Balance Your account balance is shown

Inquiry, the above screen is on the screen as illustrated
displayed. To proceed please above.
enter the ATM PIN of your Click on Main Menu from the
registered ATM Card and click shortcuts to go back.
Submit.

4.3.1 Add/Delete Payee(s):
Click on Add/Delete Payee(s) and you will come to this
screen. Choose Add.
mobIle
Add
Delete
Call Us
Help
Main Menu
Log Out
Page Continued

4.3.1 Add Payee(s):

MCB Account Payee Name:
Payee successfully added.
MCB Credit Card Zain
Ref: 00014399
Utility Bill MCB Account Number:
Mobile Post Pay 0306187671000373 Call Us
Mobile Pre-paid Help

Submit
Main Menu
Call Us
Log Out
Help Call Us
Main Menu Help
Log Out Main Menu

Log Out
This screen gives you the option On this screen please enter the This screen confirms your Payee
of selecting what type of Payee Payee Name for example if you are Addition. Click on Main Menu
to add. Click on your choice of adding your friend Zain Ahmed as from the shortcuts to go back.
Payee to Add. For example, to a Payee, you can write Zain as the
add a favorite MCB account to Payee Name. In the Text Box
your payee list, click on Titled MCB Account Number,
MCB Account. please enter the complete 16 digit
MCB account number of your
friend.

4.3.2 Delete Payee(s):

Payee Name:
Add Payee successfully removed.
Delete Wife Mob

Ref: 000143d0
Submit
Call Us
Call Us
Call Us Help
Help
Help Main Menu
Main Menu
Main Menu Log Out
Log Out
Log Out
Click on Add/Delete Payee(s) and This screen gives you the option of This screen confirms your Payee
you will come to this screen. selecting which Payee to delete Deletion. Click on Main Menu
Choose Delete. from a drop down list (for from the shortcuts to go back.
purposes of this guide we are
showing the deletion of a Payee
titled Wife Mob). After selecting
the Payee to remove, press Submit

4.5 Report Lost Card:
mobIle mobIle
This will deactivate ATM card for 24hrs. Do you
Mobile PIN changed, Please click on Main Menu
want to proceed? to Proceed.
Yes No
ATM PIN: Ref: 000143a5
****
Call Us
Help
Submit Main Menu
Log Out
Call Us
Help
Main Menu
Log Out
Select Yes or No before you This screen confirms that your

report your card as lost as ATM Card has been deactivated. If
illustrated in picture above. you have accidentally marked
Please note that if you choose your ATM Card as lost, please call
Yes, your ATM Card will be our call center.
deactivated for 24 hours. If you
choose Yes, then enter your ATM
PIN and click on Submit.

4.4 Change Mobile PIN:
mobIle mobIle
Enter current PIN:
Mobile PIN changed, Please click on Main Menu
to Proceed.
****
Enter new PIN: Ref: 000143a5
****
Confirm new PIN:
Call Us
Help
**** Main Menu
Submit
Log Out
Call Us
Help
Main Menu
Log Out
Enter your current Mobile PIN in This screen confirms your Mobile
the box titled Enter current PIN. PIN change. Click on Main Menu
Enter a new Mobile PIN of your from the shortcuts to go back.
choice in the box titled Enter new
PIN. Re-enter this PIN in the box
titled Confirm new PIN and click
on Submit to proceed.

5. Quick Pay:

Payee Name: Payee Name: Rs 100 successfully paid
Zain to Zain
Zain Ref: 00014866
Amount:
Submit 100 Call Us
ATM PIN: Help
****
Main Menu
Call Us Log Out
Help Submit
Main Menu Call Us

Log Out Help
Main Menu
Log Out
This list includes all the payees that Enter the amount you would like This is the confirmation screen
you have added to MCB Mobile to pay to the Payee and also enter for the payment made to your
To make a payment to a payee your ATM PIN. Payee.
select the payee from this list and To process your request click on
click submit. Submit You will also receive an SMS Alert
Depending on the type of Payee, confirming this transfer of funds
the next screen will be displayed.
For purposes of this guide we will Click on Main Menu to go back
do a funds transfer to payee
named Zain who has been added

6. Mobile Recharge/Top-up:

Select Mobile Company: Payment to Mobilink for 03001234567
successful, Amount: Rm 100.00
Phone Number: 03001234567
Mobililink Ref: 00014836e
Amount:
Mobile no. to Top-up/Recharge
100 Call Us
03001234567 ATM PIN: Help
Submit ****
Main Menu
Log Out
Call Us Submit
Help
Call Us
Main Menu
Help
Log Out
Main Menu
Log Out
To do a Mobile Recharge / Top-up Select the amount of Top-up from the list and This is the confirmation screen
please Select Mobile Company enter your ATM PIN for your Mobile Recharge / Top-
and enter the complete Mobile Click on Submit to confirm transaction up
number to Top-up/Recharge and Depending on the Mobile Company selected, You will also receive an SMS Alert
click on Submit you would either receive an electronic top-up confirming this transaction.
voucher number via an SMS or receive a direct If you are a Mobilink, Warid or
top-up from the mobile company. List is as Telenor customer, the SMS alert
below: will contain the electronic top-up
Mobilink: Electronic top-up voucher voucher number.
Warid: Electronic top-up voucher
Telenor: Electronic top-up voucher

7. Utility Bill:

Select Utility: SSGC Rs 700 successfully paid
SSGC Consumer Number: 3513230000 to SSGC Consumer # 3513230000
REF: 000147fe
Consumer Number: Outstanding Account: Rs 700.00
3513230000 ATM PIN: Call Us
Submit ****
Help
Main Menu
Submit Log Out
Call Us Call Us
Help Help
Main Menu Main Menu
Log Out Log Out
To pay your utility bills, simply Your current bill is presented and This is the confirmation screen
select the billing company and the outstanding amount is for the Utility Bill Payment.
enter your Customer No. displayed.
Press Submit to fetch your bill . You will also receive an SMS Alert
To confirm this payment enter confirming this transaction
your ATM PIN and click on
Submit. Click on Main Menu to go back

8. Pay Mobile Bills (Post Paid)

Select Mobile Company: Mobilink Payment to Mobilink for 03001234567
successful, Amount: Rm 100.00
Mobililink Phone Number: 03001234567 Ref: 000148874
Amount:
Mobile number
100 Call Us
03001234567 ATM PIN: Help
Submit ****
Main Menu
Log Out
Call Us Submit
Help
Call Us
Main Menu
Help
Log Out
Main Menu
Log Out
This features allows you to pay Enter the Amount that you want to This is the confirmation screen
your post paid mobile phone bills. pay followed by your ATM PIN for your Post Paid Bill payment
and click Submit to confirm.
Simply select the Mobile Service You will also receive an SMS Alert
Provider and enter the complete confirming this transaction
mobile phone number you would
like to pay the bill for and click on Click on Main Menu to go back

9. Pay MCB Bills:
mobIle mobIle
Visa Credit Card
MCB Credit card number
Business Sarmaya
4789720000095507
Personal Loan
Pyara Ghar Submit
Car4U
Insurance Payment
Call Us
Call Us Help
Help Main Menu
Main Menu Log Out
Log Out
This is the menu for MCB Bills. Enter your MCB Credit Card
Currently this service offers Visa number in this screen and click
Credit Card bill payments. on submit
Select Visa Credit Card from this
menu to proceed
Page Continued
9. Pay MCB Bills:
mobIle mobIle
MCB Credit Card
MCB Credit Card: 4789720000095507 Payment for Visa Credit Card
Minimum Amount : Rs 30,570.00 No. 4789720000440000 Successful.
Outstanding Amount: Rs 30,570.00
Amount: Amount: Rs 1804.00
1804 Ref: 00018471
ATM PIN:
****
Submit
Call Us
Call Us
Help
Help
Main Menu
Main Menu
Log Out
Log Out
This screen shows you the This is the confirmation screen

minimum amount due on your for the Credit Card Payment.
credit card and also the total
outstanding amount. You will also receive an SMS Alert
You have the option of paying confirming this transaction
the minimum amount, more
than the minimum amount or Click on Main Menu to go back
the total outstanding amount.
To make a payment enter the
Amount you would like to pay

10. Transfer Money:

MCB Account Number:
To Any MCB Account Rs 100 successfully paid
0024228401000408 to 0024228401000408
To Any Other Bank Account
REF: 000148fc
Amount:
To Anyone
100 Call Us
ATM PIN: Help
Call Us
Help **** Main Menu
Submit Log Out

Main Menu
Log Out
Call Us
Help
Main Menu
Log Out
This is the Transfer Money menu. Enter the complete MCB Account This is the confirmation screen
Number (16 Digits) followed by for the funds transferred to an
Currently you can transfer funds the Amount you would like to MCB Account .
To Any MCB Account transfer.
You will also receive an SMS Alert
Enter your ATM PIN and click on confirming this transfer of funds
Submit to confirm

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mobIle

USER GUIDE 1.0

Copyright © 2009, MCB Mobile. All Rights Reserved.

3. Main Menu: 4. Log Out

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 01

2. Enter your pin code

3. You will see the ATM

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 02

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 03

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 04

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 05

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 06

10. You will receive an

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 07

2. Enter your pin code at

3. You will see the ATM

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 08

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 09

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 10

7. You will receive an

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 11

A quick, easy and secure way to recharge

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 12

mobIle mobIle mobIle

Main Menu Main Menu

Log Out Log Out

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 13

1. Call Us – This will connect you to our 24 hour call center

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 14

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 15

When you click on mini A mini statement illustration is

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 16

**** Ref: 00014389

When you click on Balance Your account balance is shown

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 17

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 18

mobIle mobIle mobIle

Mobile Pre-paid Help

Main Menu Help

Log Out Main Menu

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 19

mobIle mobIle mobIle

Delete Wife Mob

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 20

Select Yes or No before you This screen confirms that your

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Copyright © 2009, MCB Mobile. All Rights Reserved. Page 21

mobIle mobIle mobIle

Main Menu Call Us

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 23

mobIle mobIle mobIle

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 24

mobIle mobIle mobIle

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 25

mobIle mobIle mobIle

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Help Main Menu

Main Menu Log Out

This screen shows you the This is the confirmation screen

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 28

mobIle mobIle mobIle

Submit Log Out

Copyright © 2009, MCB Mobile. All Rights Reserved. Page 29