Submitted To:

MUHAMMAD ALEEM

Submitted By:
Muhammad Ismail

SP09-MBA-077/LHR
MBA 3rd Semester

In The Name
COMSATS OfOF
INSTITUTE

ALLAH
INFORMATION TECHNOLOGY
LAHORE CAMPUS
The Most Beneficent And
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 1

Merciful
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 2
 DECLARATION
An internship report submitted to department of management sciences CIIT
Lahore, in partial fulfillment of the requirement for M.B.A

DEDICATIONS
To my parents whose unconditional love & support helped me in making this
report.
To my teacher Muhammad Aleem for his cooperation and assistance.
To my siblings for their gentle encouragement & valuable support.
Also my dear mother for supporting me through out my tenure of learning as well
as praying for my success through out my life and also in my future.
Her prayers today make me so proud also my dear father for supporting me
financially all my life, fulfilling my basic necessaries as well as luxuries of life. I
am thankful to my parents for their support through out my study career. Today
what I am, because of them.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 3

 ACKNOWLEDGEMENT

All praise and gratitude due to ALLAH ALMIGHTY who created man in His own
image and enjoyed upon him to travel on the earth and enter into a profound and
analytical study of Universe for spiritual appreciation of ALLAH’S unity and His
attribute as well as for harnessing the material manifestation of the world to the
mankind’s profitable utilization. In the first place, therefore we express our utmost
thanks to ALLAH.

At the next stage I offer our gratitude to our Apostle and prospector Prophet
Muhammad (P.B.U.H) for his golden saying “Gain knowledge is in China”.

In the end I would like to thank all the staff members of ZARAI TARAQIATI BANK
who cooperated with me in every department. They have cooperated with me in
every department. They have provided me with valuable information which
helped me a lot in completion of this report. It was relatively a new phenomenon
for me, but I am quite sure that I have learned a lot from this internship.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 4

 PREFACE
The pre-requisite of internship program is to make the students of M.B.A, aware
of the practical expertise and to acquaint them with the real management
process.

With an intention of grooming the best executives of the future, Comsats institute
of information technology Lahore has organized a comprehensive internship-
training program. All of us were placed in leading organizations of business
arena to gain first hand knowledge and insight into their management and
working. So, when I was given the chance of selecting an organization, I opted
for Zarai Taraqiati Bank Limited.

Getting a chance of working in ZARAI TARAQIATI BANK LIMITED proved to be

very beneficial for me. I think that I gained comprehensive insight into the
working of a Bank. But nothing could have been possible without the co-
operation and guidance of the officers of Zarai Taraqiati Bank Limited.

After the completion of internship program, internship report has been prepared
just in accordance with the practical exposure. In preparing this report, I have put
all of my best efforts and tried my level best to give maximum knowledge.
Despite all of my coherent efforts, I do believe that there will always be a room
for improvement in the efforts of learner like me.
MUHAMMAD ISMAIL

MBA 3rd SEMESTER

SP09-MBA-077

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 5

 Table of Contents
EXECTIVE SUMMARY ………………………………………………………….07
VISION STSTEMENT…………………………………………………………….08
MISSION STATEMENT………………………………………………………….08
HISTORY OF ZTBL. ……………………………………………………………..09
ZTBL LENDING SCHEMES……………………………………………………..11
PRESIDENT MESSAGE…………………………………………………………15
BOARD OF DIRECTORS………………………………………………………..18
SWOT ANALYSIS………………………………………………………………...19
ORGANIZATIONAL CHART……………………………………………………..21
MARKETING STRETEGY………………………………………………………..29
BUSINESS PROCESS ANALYSIS……………………………………………...34
COMPETETIVE STRETEGY…………………………………………………….40
LEARNING AS INTERNEE………………………………………………………46
CONCLUSION, SUGGESTION, RECOMMENDATION………………………47
BIBLIOGRAPHY…………………………………………………………………..50

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 6

 EXECUTIVE SUMMARY

This report consists of my six weeks internship at Zarai Taraqiati Bank Limited
which is situated on Shahr Sultan at Alipur road. Consistently focusing on improving
performance so that risks can be left far behind. ZTBL was incorporated as a
Public Limited Company on 14th December, 2002 through repeal of formal
Agricultural Development Bank of Pakistan Ordinance of 1961. ZTBL started its
services in 1961 under the banking ordinance 1961 as ADBP (agricultural
development bank of Pakistan) till 2002, when it was transformed to Zarai
Taraqiati Bank Ltd. (ZTBL) as it was provided with the funds by federal
government, now ZTBL has to earn profit to sustain it as a financial institutions.

The Company’s management, combining innovative strategies, aggressive

marketing, creative synergy and visionary approach together with a lean
organizational structure capable of efficient response, succeeded in establishing
ZTBL as the largest loan provider to the agricultural sector at international level.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 7

 Corporate Vision:

Dedicated to serve the needs of the farming community, by delivering financial

products and technical services on a competitive and sustainable basis, in a
convenient, efficient and professional manner, leading to success of the Bank
and the farmers.

Corporate Mission:

To play effective role in the promotion of economic growth, by enhancing the

availability of credit to the agriculture sector, through reliable access to
sustainable financing, special lending programs, technical assistance, and other
products & services, and to promote career development opportunities for
increasing professionalism and technical proficiencies of employees.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 8

 ZTBL HISTORY:
Zarai Taraqiati Bank Limited (ZTBL) erstwhile Agricultural Development Bank of
Pakistan (ADBP) is the premier financial institution geared towards the
development of agriculture sector through provision of financial services and
technical know how. The restructuring of former ADBP is being carried out with
the aim to uplift the agriculture and rural sector by raising farm productivity,
streamlining the institutional credit and increasing income generating capacity of
the farming community. ZTBL was incorporated as a Public Limited Company on
14th December, 2002 through repeal of ADB Ordinance of 1961.

The new corporate structure redefines the bank's status as a public limited
company registered under companies Ordinance'1984 with an independent
Board of Directors which aims at ensuring good governance, autonomy,
delivering high quality.

ZTBL is a key R.F.I of Pakistan providing affordable, rural and agriculture

financial/non-financial services to the rural Pakistan, comprising 68 % of the total
population. The Bank through a country-wide network of 341 branches is serving
around half a million clients annually and over one million accumulated account
holders with the average loan size of around Rs.89,000 serving 65%, 31% & 4 %
of subsistence, economic and large growers respectively.

The total assets of the Bank stand at Rs.84 billion with authorized capital of
Rs.25 billion as of 31.12.2005, with a nation-wide working strength comprises
5500 employees. The share of ZTBL in total national institutional agricultural
credit remains around 35%.
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 9
Sr. No. Provinces zone No of branches
1 Punjab 12 158
2 Sindh 6 90
3 Khyber Pakhtonkha 4 61
4 Baluchistan 3 31
5 Azad Kashmir 1 7
6 Gilgit Baltistan 1 1
Total 27 348

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 10

 ZTBL LENDING SCHEMES:

1.Supervised agriculture credit scheme:

Under this scheme agriculture loans are given for short, medium and long
term loans up to Rs.1.00 million per borrower/per case. The loans are
sanctioned for In Fats, livestock, orchard, tractor, agricultural machinery, tube
well and irrigation facilities etc. under the scheme besides provision of credit,
information are to the farmers for planning the farm, production, guidance for
implementation of the scheme, marketing and repayment of loans.

2.Zarkhaiz (one window operation):

For timely and conveniently provision of credit to purchase inputs, loans are
provided to the borrowers less than One Window Operation being conducted
twice a week during Rabi and Kharif seasons. All the related departments i.e.
Revenue, Agriculture, Post Office etc. attend the focal points, established at
convenient places. The farmers get their pass books prepared and loan
applications processed on the same day whereas sanction payments are
made within three days at Branch. For Rabi Crops one window operation from
October to January and for Kharif Crops from April to September each year
which is extendable as per requirement of particular area.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 11

 3. White Revolution Scheme:

PDDC (Pakistan Dairy Development Company) shall recommend good dairy

farmer to ZTBL and send the loan request to the bank along with necessary
documents. Initially the scheme will be for modernization of 5,000 farm during 5
years period. The modernization of dairy farm will be carried out through
financing milk cooling tank, generator, voltage stabilizer, hot water geezer, water
pump, cooling pad and other dairy equipment.

4. Sairab Pakistan Scheme:

Water plays vital role to improve per acre yield. Out of total 31 million hectors
area of Pakistan, 22 million hectors is cultivated while 9 million hectors is
cultivable waste mainly due to non-availability of water. More over increase in
water supply being a key input is required to raise cropping intensity and hence
the income of the farmer. Since inception ZTBL financed over 143000 Tube wells
amounting to Rs.15 billion. For raising irrigated area to accelerate the economic
growth and to facilitate the farmers ZTBL has signed collaboration agreement
with M/s KSB Pumps Company Limited (Company) on 28th May, 2007. Farmers
of at least 3 acres land holding will be eligible to avail financing under the
scheme provided loan proposal is feasible. ZTBL will disburse Rs.6 billion to the
farmers for installation of 30,000 Tube wells/Turbines during the next five years.
KSB Pumps Company will provide quality machinery/equipment for efficient
pumping of water. The company shall also provide after sale service including
replacement of parts/availability of spares etc. through its network of dealers.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 12

5. Sada bahar scheme.

For providing timely input loans for crops and working capital for poultry and
fishery etc, the Bank has launched a Sada Bahar Scheme. Assessment for
inputs requirements for the whole year is made at the time of first application.
The amount so assessed is treated as Revolving Limit provided it is within the
security limit. The Managers are authorized to sanction such loan limits up to
Rs.O.500 million. Scheme's main features are as under:

• Revolving Credit Limit is fixed to cater production credit and ancillary

requirements of the farmers during one year period.
• The documentation once completed remains applicable for three years
with yearly cleanup/renewal without any further documents.
• The borrowers can draw the credit in lump sum or in installments
according to his requirement.
• Like-wise he can repay in lump sum or in installments during the year
when his cash position allows him.
• Pass Book containing transactions in his SBS Account is supplied to every
borrower free of cost.

6.TEA FINANCING Scheme

In order to increase the tea cultivation in District Mansehra, Swat, Matta, Shangla
par and Dir in
Malakand Division, tea financing scheme has been introduced which would not
only save the hard earned foreign exchange but would also help improve the

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 13

socio-economic condition of the inhabitants of the area. The salient future of the
scheme are given as under:
a. Maximum Credit Ceiling of Rs.60, 000/- per acre has been fixed.
Farmers owing land up to five acres are eligible to avail loans.
Credit will be given in 3 installments: first year Rs.30,000/-, 2nd
year Rs.15,000/- 3rd year Rs.15,000/- provided the disbursed loan
is used properly.

b. The credit would be repayable within11 years with 6 years grace

period with prescribed markup of 9% per annum. Rebate of 1 % will
be allowed in mark-up on timely repayment and proper utilization of
the loan.

7.Crop maximization project

Ministry of Food, Agriculture and Livestock (MINF AL), Government of Pakistan
has launched Crop Maximization Project in 109 villages in various districts
throughout the country to increase the productivity/yield of crops. Under the
project MINFAL has to provide funds of Rs.299.893 million to ZTBL for disbursing
loans to the project farmers for purchase of inputs. Till the time funds of Rs.168
Million have since been received by the Bank for the purpose. These funds are to
be revolved for meeting input credit needs in the project villages till 30th June,
2014 after which Bank will return the principal amount to MINFAL. Accordingly
Credit needs of the project farmers are being met by respective ZTBL branches
through Village Organizations formed for the purpose. Duly the currency of the
project Bank is authorized to charge 4% per annum mark-up on loans to project
growers to meet its operational cost, however in case of default Bank's normal
rate of return i.e. 9% p.a. will be applicable.
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 14
 PRESIDENT MESSAGE:
Dear all,
I am privileged to address as President/CEO of the largest specialized Bank in
the country serving the agriculture sector particularly small farmers and rural poor
for the last 49 years. Since my assuming charge at ZTBL in September last year,
I have studied ZTBL deeply with an objective to guide for development of a
strategy which could make ZTBL a sustainable, vibrant progressive institution
and ensure a forward looking role for ZTBL in development of agriculture sector
in Pakistan. Reforming and redirecting ZTBL is a challenging task but I know
every step in the right direction is going to bring this institution close to the
purpose for which it was created.

ZTBL is the only institution with total focus on agriculture, the back bone of
Pakistan's economy, and a key player for alleviating poverty by ensuring greater
outreach for cost effective and timely availability of credit to the farming
community. Private sectors initiative is understandably lacking in this important
economic sector with inherent risks. Therefore the agricultural loans provided by
commercial banks are mostly tied to large agro based industrial projects in
sectors like sugar, milk and juice plants etc. The real needs of the small farmers
are production loans for agri inputs, and development loans for farm machinery
and implements, which are almost catered by ZTBL. In addition ZTBL is required
to play another important role in uplifting rural areas with special focus on
women.

The Bank is increasingly meeting the growing demand of the farming community
in line with the Government's policy to revitalize the agriculture sector to play its
role in strengthening the Pakistan's economy. During the year 2009 the
disbursement of agri loans has increased from Rs. 55.9 billion in the year 2007 to
Rs. 77.6 billion, registering an increase of Rs. 22 billion in just one and a half
year since my taking charge of the Bank.

Besides financing, we need to form partnerships with other countries to import

latest technologies (financed through multilateral/bi-lateral sources) without which
we will be left behind despite our competitive advantage in terms of climate and

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 15

availability of fertile lands. Therefore I invited a number of delegations from Asian
Development Bank, China, Australia and USA dealing with agricultural related

Products and non-traditional items. The objective was to gain knowledge and
experience from these countries and to apply such experience locally to increase
the income of the poor farmers, I am glad to share with you that as an out come
of these interactions ZTBL will not only benefit in obtaining technology but
arrangement of credit lines through these visiting delegations is also expected as
they are patronized by their governments. We plan to continue such interactions.

The Bank's vision is to be the lead bank dedicated to serve the financial and
technical needs of the farming community efficiently, competitively and on a
sustainable basis to strengthen the agriculture sector leading to success of the
Bank and the farming community. I feel immense pleasure to say that ZTBL has
now become a vibrant and self-sustainable financial institution, while new
agricultural technologies and various innovative packages of customer friendly
products and services have also been introduced. This is all due to hard work,

dedication and motivation of ZTBL team, which has resulted in taking financial
health of the institution to new heights as well as meeting the credit and
technological needs of our farmers contributing to the overall development of the
agriculture sector.

I take this opportunity to congratulate and appreciate all my colleagues and every
member of our team who's untiring efforts have made it possible to achieve the
highest ever performance of the bank in all sphere of its operations i.e.
disbursement, deposit, gross profit, and reduction in non- performing loans*(Link
for Performance Indicators). This commendable performance in the last two
years of the present Government has been due to the dynamic leadership,
support, vision and direction of the Honorable President of Pakistan Mr. Asif Ali
Zardari and Honorable Prime Minister of Pakistan Syed Yousaf Raza Gillani for
mechanization of farms, uninterrupted credit supply, expanded outreach that
guided the Bank's management to translate the vision of the People's
Government into reality.

Now that ZTBL team has been assured that all good work would be rewarded, I
do hope that the present pace and dedication would continue by our
professionally competent team. Every member should resolve to surpass the last

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 16

year's highest performance, using their best abilities and extending fullest
cooperation to accomplish new dimensions for the Bank, and set an example for
other institutions to emulate.

Agriculture sector of Pakistan has an immense potential to become a driving

force to accelerate the pace of growth in the country's GDP and to achieve the
Government's target to put the economy on a fast track and sound footings. Let
us all join hands to be part of the green revolution and make Pakistan stronger
and self sufficient in all walks of life.

PAKISTAN ZINDABAD

MUHAMMAD ZAKA ASHRAF

PRESIDENT, ZTBL

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 17

 BOARD OF DIRECTORS:
1. MUHAMMAD ZAKA ASHRAF PRESIDENT ZTBL

2. MUHAMMAD SALEEM KHAN DIRECTOR

3. MUHAMMAD JAVEED MALIK DIRECTOR

4. ISKANDAR MUHAMMAD KHAN DIRECTOR

5. MUHAMMAD ZAKRIA KASI DIRECTOR

6. EJAZ HUSSAIN RATHORE DIRECTOR

7. Mr. JAN ALI KHAN JUNEJO DIRECTOR

8. Dr. WAQAR MASOOD KHAN CHAIRMAN

9. Mr. MANSOOR KHAN DIRECTOR

10. Ms. RABIA SULTAN DIRECTOR

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 18

 SWOT analysis ZTBL
Strengths:

• The total assets of the Bank stand at Rs.84 billion with authorized capital
of Rs.25 billion as of 31.12.2005, with a nation-wide working strength
comprises 5500 employees.
• The share of ZTBL in total national institutional agricultural credit remains
around 35%.
• ZTBL has a recovery ratio of 85%.
• ZTBL has a social network of MCOs that work in every remote corner of
country, where any other commercial bank can’t dare to work.
• Utility bills, hajj schemes applications are being collected by ZTBL.
• It has introduced locker facility in some limited branches.
• They have good cooperation with farmers; they meet them at least one
time in a week, which produces good cooperation among them.

Weaknesses:

• ZTBL has a less number of people who have technical skill of computer
and information technology.
• Up till now many branches could not be brought to online system.
• As the ZTBL has to deal with the illiterate farmers that is why it has to
keep itself as simple as the farmer’s mentality.
• The employees are promoted after a very long time that causes a distress
among employees.
• Many branches still practice their daily transaction by book, which makes
banking laborious and time consuming.
• Branches of ZTBL are ill equipped, less and poor quality furniture is
provided.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 19

 • Record keeping is poorly practiced.

Opportunities:
• ZTBL has a great potential to serve general banking.
• Deposit system introduction can generate funds for the bank.
• By making investment in new areas.
• Senior employees’ compliance with coordinators can enhance their
working abilities.
• By developing technical education, the bank can increase its progress.

Threats:
• Book keeping is proven to be a greater threat for ZTBL as there is danger
of record loss.
• There is no availability of online record which can produces confusions
among loonies.
• Although the recovery ratio is round about 85% but it is only window
dressing and not the actual one.
• There is no maintenance of duties by the staff.
• Their interest ratio is round about 9% per annum, which is very low from
other commercial banks.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 20

 ORGANIZATIONAL CHART OF
OPERATIONS DIVISION

Operations Division

Branch operations department Business development and marketing departm

Field operations unit 11 Field operations unit 11 Audit compliance Business development unit Marketing unit

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 21

 AIM OF OPERATIONS DIVISIONS
To ensure efficient and sound operations of the field organization of the bank,
dissemination of agricultural technologies, make better provision for affording
efficient banking facilities, develop liability products.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 22

 OBJECTIVES OF OPERATIONS
DIVISION
1. Develop viable business products / services and achieve business
targets.
2. Develop the business plans for the bank.
3. Enable farmers to enhance the agricultural productivity by
mechanization.
4. Improve field operations and control system.
5. Control and monitor field activities.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 23

 FUNCTIONS OF OPERATIONS
DIVISION
1 .Develop and market new products / services, evaluate current
product / services to maintain and enhance competitive edge on Bank
products.
2. Allocate deposit targets to zonal offices and its monitoring.
3. Support business development.
4. Analyzing and identification of weak areas.
5. Development of field expansion program.
6. Evaluation of the performance of branches and zones.
7. Carry out test and trial, of new viable agricultural technologies.
8. Dissemination of technical agriculture knowledge.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 24

 ZONAL OFFICE SETUP

ZONAL CHIEF

ZONAL COMPUTER CENTRE PA TO ZONAL OFFICE

MANAGER OPERATIONS ZONAL MANAGER SAM ZONAL MANAGER ADMINISTRATION

SENIOR OFFICER
SENIOR OFFICER OPERATION COMMUNICATION OFFICER SENIOR OFFICER SAM ADMINISTRATION

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 25

 LARGE BRANCH SETUP

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 26

 CHIEF MANGER VP

DEPUTY MANAGER AVP

ASSISTANT MANAGER CREDIT

ASSISTANT MANAGER OPERATIONS
OPERATIONS

ASSISTANT MANAGER SAM

LOAN PORTFOLIO: ABOVE 700

MILLION RUPEES

MEDIUM BRANCH SETUP

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 27

 MANGER AVP

DEPUTY MANAGER
SO

ASSISTANT MANAGER CREDIT OPERATIONS

ASSISTANT MANAGER OPERATIONS
OFFICER

ASSISTANT MANAGER SAM OFFICER

LOAN PORTFOLIO: 3OO TO 700

MILLION RUPEES

SMALL BRANCH SET UP

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 28
 MANAGER AVP

ASSISTANT MANAGER CREDIT OPERATIONS

ASSISTANT MANAGER OPERATION ASSISATANT MANAGER SAM OFFICER
OFFICER

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 29

 MARKETING STRATEGY OF
ZTBL:
ZTBL LAUNCHES CARBON CREDIT SCHEME:

Islamabad—The Zarai Taraqiati Bank Limited (ZTBL) has launched a pro-

active strategy to adopt all the economically viable technologies feasible for
Pakistan to mitigate the effects of climate change. According to ZTBL press
release, the proactive strategy has been formulated to capitalize the great
business opportunity in trading carbon credit and solution to the problems of
climate change, habitat loss rural poverty.

The bank has made an agreement with CDBPAK, as consultants to quantify and
capitalize carbon credits for ZTBL Carbon Credit, it added. It said that in view of
changing climate patterns the agriculture sector was undergoing phenomenal
changes including water scarcity, temperature variations, low soil fertility,
increasing population, decreasing farm sizes and require a paradigm shift in the
approach towards the agriculture

The target clients of the ZTBL are farmers, who need to be apprised about using
cheap and renewable sources of energy as well as water conservation
techniques to reduce carbon emission and at the same time enhancing the
agriculture productivity at their end, it added. Realizing the challenges of the
global climate changes in the 21st century ZTBL has emerged as a pioneer in the
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 30
sector, the press release said adding that it has assumed the role of a green
bank by adopting an environment friendly approach Agencies.

GIVING LOANS ON EASY TERMS:

Bahawalpur: On the special directives of President Asif Ali Zardari, Zari
Taraqiati Bank Limited (ZTBL) is giving loans to farmers on easy terms and
conditions so that enhanced production of agricultural crops could be achieved.

This was stated by President ZTBL Ch. Zaka Ashraf while talking to APP here.
He said under a special package, ZTBL provides 90% investment to the growers

And all out efforts are being made to make them self-reliant and bring prosperity
to the country. Ch. Zaka Ashraf told that 10,000 tractors have been provided to
the farmers while 20,000 more tractors will be given to growers under Benazir
Tractor scheme, adding loans will also be given to the growers under the
scheme.

President ZTBL said that loans worth Rs. 72 billion will be given to the farmers
while solid steps are also being taken for the recovery of Rs. 75 billion from the
defaulters. He said, the government wanted to bring green revolution in the
country. Latest methods are being introduced and utilized to achieve the target,
he added.

CAREER FOR MANAGEMEN TTRAINEE OFFICERS:

ZTBL has the pride of being the largest Financial Institution in the rural sector of
the country. The Bank continues to operate as premier Financial Institution
catering to the credit needs of agriculturists for the development and
modernization of agriculture as well as promoting Cottage Industries in rural
areas. So we are looking for committed & enthusiastic individuals to fill the
positions of MTOs for operations of the Bank in Finance and Accounts. Fresh
MBAs or maximum one years experience may also apply.

ZTBL AND FLOW OF RURAL CREDIT:

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 31

One of the marketing strategies of Zarai Taraqiati Bank Limited is the increasing
flow of rural credit. As we know that the agriculture is the crucial contributor to the
national economy:
• Contributes a quarter to GDP.

• Employs 47% labor force.

• Over 50% of industrial production comes from agro business.

• Earns (directly or indirectly) 70% of export revenue.

• Provides livelihood to 67% rural households.

• Vast Majority of poor live in rural areas (nearly 80% of all poor live in rural
areas).

• Poor are mainly dependent on agriculture for their food and livelihood
security Livestock is an important of livelihood for the poor.

Agricultural growth contributes most to poverty reduction.

• Through forward and backward linkages, agriculture. Contributes to rural
economy (farm and non farm) and creates livelihood for poor in the non-
farm sector.

The main source of agricultural growth includes:

• Dates, Mangoes, Citrus and Potatoes are high value potential horticultural
crops.

• Floriculture is fast growing sub sector, influencing domestic as well as

export markets.

• Remunerative opportunities exist for entrepreneurs in agri-business

identified high return agri-businesses include:

• Livestock fattening.

• Milk collection and chilling.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 32

• Cut flowers.

• Fruit processing.
Accelerated growth of agriculture, especially of high value
agricultural activities, will continue to be cornerstone of Government overall
strategy to reduce poverty. ZTBL and micro-finance institutions; need to
increase flow of rural credit.
• During 2005-06 ZTBL disbursed Rs48 billion credits and total credit
137 billion, meeting less than one third of the total demand for Credit.

• Cumbersome legal process and lack of political will creates problem for
loan recovery.

• Access to credit remains limited and restrictive by lengthy processes

and smallholders are generally left out. But in ZTBL the process is too
shortened and easily accessible that all the smallholders are
entertained.

MARKETING STRATEGIES OF ZTBL:

There are a number of marketing strategies of Zarai Taraqiati Bank

Limited some of these strategies are listed below;

Crop Insurance:

The Benazir Credit Card Schemes and Crop Loan Insurance Schemes
have also been introduced for the benefit of cotton, rice and other crops
growers. Crop insurance Schemes have been considered an impractical
dream by the insurance sector for quite long, but innovative solutions
designed by National Insurance have made it a practical option. NICL and
National Bank of Pakistan have prepared an Agri Loan Insurance Policy
properly supported and backed by the re-insurance arrangements at a
reasonable competitive cost. Through this collaboration, agri loans of
more than Rs.30 billion have been provided insurance cover. Similarly,
ZTBL has also been provided the facility of Agri Insurance Cover.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 33

 Tractor Scheme:

The Tractor Scheme was launched to provide tractors to the farmers at a

subsidized price. A large number of tractors are to be distributed amongst
the farmers on very low interest rates. The ZTBL is supplying high
efficiency irrigation system to farmers to improve agricultural activity in
areas of scarce water. ZTBL provides tractor to farmers that have 10
acres agricultural land. The recovery of loan is on easy terms. The farmers
have to pay back the loan in 8 years. The installment is semiannually

Which is round about 50,000 rupees? In this way the farmers can easily
pay back the amount.

Availability of Quality Seeds:

ZTBL decided to ensure the supply of quality seed, one of the most
important inputs in crop production, to have maximum yields in all crops.
As a result, production of almost all major crops, including wheat, rice,
maize, gram, moong and pearl millet, rose significantly. A special project
of improving vegetables seeds at local level has also been initiated.

Agricultural Loans:
During 2008-2009, the Government earmarked Rs.250 billion, higher by
20% over the preceding year, for banks to finance the farming community.
This amount for the current fiscal is Rs.260 billion for major and minor
crops, orchards and forestry. Credit limit was increased because of rising
prices of all inputs including electricity. Crop loan insurance scheme was
also introduced to enhance the access of farmers to agricultural loans.
Provision of agricultural credit to farmers facilitated them to procure the
costly inputs in order to ensure the target planting and production of
various crops. A new Agriculture Mode Village Program has been initiated
in 26 villages under the auspices of Zarai Taraqiati Bank Limited
(ZTBL). The objective is to organize the farming community at the
village level ensuring farmers easy access to agri credit.

ZTBL and Field Work:

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 34
 One of the main marketing strategies of Zarai Taraqiati Bank Limited is the
field work. Through which the ZTBL officers visit the agricultural land and
meet the people, in this way they are able to know about the forming land
and also about the people. And the people too became conversant with
the officers and in this way they are able to know about the lending
schemes. ZTBL is also promoting hajj and umrah schemes.

BUSINESS PROCESS ANALYSIS:

ZTBL AND ENHANCEMENT OF CROP
PRODUCTIVITY:

The economy of Pakistan is predominately agrarian in character. Despite

progress in other sectors the agriculture sector is contributing about 25% towards
the GDP. About 67.5% of the total population lives in rural areas and the
agriculture is main source for their livelihood. About 44% of the labor force is
engaged in agriculture sector and about 70% of the direct and indirect income is
generated from this sector.
The agriculture sector is multi-segmental. Majority of our farm community
comprised of subsistence farmers who are not in a position to use high quality
seeds, sufficient fertilizers and improved farm implements due To the lack of
finances available to them. Lack of finance is one of the main reasons for low per
acre productivity in our agriculture. The matter of enhancing agricultural
productivity therefore largely depends on the availability of finance and credit
facility available to the farmers in their respective areas (ADBL, 1996). Every
modern business is operated on capital or borrowed capital. Similarly, farming
also requires capital. The need for farm credit in increasing production and
effective utilization of farm resources is quite clear. Farming not only require
credit in the form of improved seeds, fertilizer and modern implements but also
requires liquid capital for financing harvesting, haulage of produce and other
similar farm operation (ADBP, 1996).
In Pakistan there are two major sources of agricultural credit, non-institutional
and institutional sources. The non-institutional credit suppliers include friends;
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 35
neighbors and professional moneylenders are the main source of credit in the
country. Institutional sources comprise of cooperative banks, Zarai Taraqiati
Bank Ltd. (ZTBL), nationalized and privatized commercial banks and Taccavi
credits (ADBP, 1996). Zarai Taraqiati Bank Ltd. (ZTBL) consolidated and
intensified its operation to play an effective role in financing of farm investments
to modernize agriculture, increase farm production and raise farm income. The
bank continued to push forward the on-going programmes and projects relating
to provision of credit and technology to targets groups covering landless,
subsistence, small farmers and rural women through its credit programmed
(Government of Pakistan, 2001).

The objectives of the study were as under:

• Analyze the utilization of credit by small farmers in the study area,

• Compare the effects of utilization of credit on crop production and income

of beneficiaries without credit and with credit.

• Suggest measures as to how the present credit scheme can further be

improved.

The present study was conducted to examine the utilization and effects of
short-term credit from Zarai Taraqiati Bank Ltd. (ZTBL) at Tehsil Kabul area of
district Swat in August 2003. Eighty respondents were selected in which forty
were the beneficiaries of ZTBL and the remaining forty were the non-
beneficiaries selected from the same area. Paired sample t-test was used to
compare the production and income of the beneficiaries without credit and
with credit. Independent sample t-test was used to compare the production
and income of beneficiaries with non-beneficiaries. On overall basis
beneficiaries’ farmer utilized 78.84% of the amount of credit for the purpose it
was received. While the remaining amount i.e. 21.15% was mis-utilized. Per
acre production of beneficiaries with credit for tomato, wheat, maize and
onion were 170.4 maunds (1 maund equal to 50kg), 24.6 maunds, 39.4
maunds and 152.4 maunds, respectively. In case of beneficiaries without
credit it was 139.6 maunds, 18.93 maunds, 30.3 maunds and 130.7 maunds,
respectively on per acre basis. While in case of non-beneficiaries it was 144.5
mounds, 19.25 maunds, 32.2 maunds and 135.3 maunds, respectively on per
acre basis. Net return of beneficiaries with credit for tomato, wheat, maize

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 36

 and onion was Rs.17410.9, Rs. 3908.67, Rs. 7695.75, and Rs. 16450.5,
respectively on per acre basis. While beneficiaries without credit it was Rs.
11863.21, Rs. 2195.54, Rs. 5981.17, and Rs. 10968.9, respectively on per
acre basis. In case of non-beneficiaries it was Rs. 13616.85, Rs. 2830.15, Rs.
6600.88, and Rs. 13465, respectively on per acre basis.

ZTBL AND BUSINESS SCHEMES:

ZTBL (Zarai Taraqiati Bank Ltd) formely known as Agriculture Development Bank
of Pakistan has been struggling since the last couple of decades to optimize its
operational efficiency. There has been tremendous pressure both by the State

Bank of Pakistan and BOD to design and implement an effective Enterprise

Resource Planning (ERP) system using Information Communication Technology
to enhance Regulatory Compliance, offer better KPI monitoring and improved
real time Management Information System enabling the Bank to launch new ICT
based schemes/products for farmers and HR Performance Management
System..

After a considerable lapse of time; ZTBL has experienced in the last two years a
most productive growth. The executive management has managed to
successfully convert the highly demoralized non-productive HR workforce into
productivity mode. Through the newly revamped productive HR workforce the
Bank has posted an overall 1.6 billion rupees in profits..

The Information Systems Division has been reorganized and revamped through
the induction of highly skilled and seasoned human resource and has enabled
the bank to do on-line loan processing using the bank’s own newly established
Wide Area Network (WAN). The efforts of the ISD development team towards the
successful modification of the architecture of the legacy loan processing system
has resulted in effectively conserving more than twenty years of continuous
business processes improvements of investment.

Through the successful modification in the architecture of the existing legacy

system; ISD has enabled the field offices to run real-time online processing jobs
centrally running on the servers at Head Office Data center.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 37

This improvement now offers the entire portfolio of products and services to the
branch offices. The Branch staff can now entertain loan processing application,
recovery and/or release of installments under products like regular loan, Sada
Bahar, White revolution etc on the terminals in the branches.

This radical new development in the Bank’s ICT infrastructure has offered
tremendous operational efficiency. For example in the past the Branch office staff
conducted business manually and then hardcopies of the transaction data was
manually fed into the system on a weekly basis at the zonal offices.

Upon completion of the data entry of all branch offices within a zone was
completed, the Zonal office would then dispatch the consolidated data on tape
cartridges through courier services to the head office. Due to this process; at

Times considerable delays were experienced by the Bank for the compilation of
consolidated nationwide bank position.

There had been numerous monitoring, reporting and performance management

issues just because of the fact that HO was not able to have complete digitized
record of business transactions. The newly revamped Centralized loan
processing system would now enable the bank to improve the operational
efficiency tenfold with an overall reduction of operational expenses.

The Bank has selected ORACLE ERP in order to revamp the entire BackOffice
operations. In this regard, ORACLE University is currently conducting a two and
half months long rigorous training program for more than 120 bankers.

In order to fulfill State Bank regulatory compliance with reference to the

maintenance of NADRA verified client records; ISD has successfully conceived,
designed and developed an integrated end to end loan processing system by
mapping the ZTBL loan processing system to NADRA data base with a further
integration to the State Bank of Pakistan’s eCIB database.

Also the Loan processing system, Deposit Management system, NADRA

verification and Customer Credit worthiness are all seamlessly integrated
together. Since a few months ago, Data Cleansing in conformity to SBP and
ZTBL business procedure was conceived as difficult, if not impossible as the
entire physical record was available in the branches and there was no interface

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 38

even at Zonal offices to verify physical record with computerized loan processing
system, NADRA and SBP-CIB system.

ISD has also designed, developed and implemented Deposit Management

System at Branches as an extension of loan processing system. Most modern
database management system is being used to digitize the existing semi manual
deposit management system.

DMS has been designed to allow the bankers to post transaction themselves by
using most modern concepts like photo and signature verification on the screen.
With the deployment of the new system; all records would now be verified by
NADRA, checked for credit worthiness from the State Bank.

It has been planned that by the end of June, 2008, more than 250 branches
would be equipped with necessary hardware with preinstall DMS and NADRA
verified clients from on-line processing system.

EUROPEAN UNION AND ZTBL:

ZTBL was poised to serve the technical needs of the entire community. The Bank
took lead in serving over 0.5 million farmers and hoped to extend its outreach to
strengthen the agriculture sector. It was said by president ZTBL, MUHAMMAD
ZAKA ASHRAF on the meeting held at head office before European Union
delegates. He said that ZTBL was poised to play more proactive role for the
development of agriculture sector and alleviate rural poverty. This would have
lasting impact in modernizing and boosting agriculture sector for the country. The
president said that through its countrywide network the ZTBL being the largest
financial institution has achieved the highest landmarks of performance during
the last two years as it increased its disbursements from Rs.56 Billion to Rs.77
Billion, recovered Rs.73.8, and earned Rs4.6 Billion profit before tax. This has

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 39

given financial strength and viability to the bank. He further appraised that code
of corporate governance and control system has also been implemented.

CHINESE FIRM AND ZTBL:

China would introduce alternate energy technology for agriculture development in

Pakistan that would facilitate the farmers to meet their energy needs through
alternate resources in cost effective manner. Most recently ATBL has inked an
agreement with Chinese firm Ms Xi` an Hong Yuan equipment in Islamabad.
Under the agreement, the company will bring equipments for demonstration at
their own cost and expanse. They will make demonstration of their own

Equipment to introduce new technologies and make available for the forming
sector. On successful demonstration the product will be marketed through kissan
support services. Speaking on the occasion, the president ZTBL Ch Muhammad
Zaka Ashraf expressed the hope that the agreements would a long way in
promoting the agriculture in the country besides benefiting the farmers.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 40

 COMPETETIVE STRATEGY OF ZTBL
COMPETETIVE STRATEGY:

The strategy by which the organizations producing same or substitute products

compete with each other. The fourth specialized government-owned bank, Zarai
Taraqiati Bank Ltd. (ZTBL), needs financial and operational restructuring. This
bank is highly strategic, as it provides about one third (31.7%) of all credit to the
agriculture sector. Different public sector approaches have failed in the past to
transform ZTBL. The most important unresolved issue is its excessive debt
liabilities as well as shareholding pattern. SBP has proposed that the
Government should pave the way for its eventual privatization, considered to be
critical for augmenting its scale and efficiency.

Agricultural Credit:

Credit requirements of the farming sector have been increasing over the years
mainly due to the rise in the use of fertilizer, pesticides and mechanization. In
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 41
order to cope with the Agriculture increasing demand for agricultural credit,
institutional credit to farmers is being provided through Zarai Taraqiati Bank
Limited (ZTBL), Commercial Banks, Punjab Provincial Cooperative Bank Ltd
(PPCBL) and Domestic Private Banks. The Government has allocated Rs 160
billion for agriculture credit disbursements for the year 2006-07 which is 23.1
percent higher than the allocation of the preceding year i.e. Rs 130 billion. The
allocations, however, are totally voluntary and indicative in nature as the
mandatory allocations policy has been totally phased out and the allocations for
commercial banks have also been made indicative. The elimination of mandatory
credit allocations coupled with active involvement of commercial banks in
agricultural finance is major milestone achieved towards mainstreaming of

Agricultural finance in the country’s financial system. The flow of necessary

funding to the sector will now be ensured through conducive policy and
regulatory environment, policy advocacy and promotional initiatives and
monitoring of agri-disbursements and portfolio build-up plans. Out of the total

Credit target of Rs 160 billion, Rs 80 billion were allocated to commercial banks,

Rs 48 billion to ZTBL, Rs 9 billion to Punjab Provincial Cooperative Bank Ltd.,
and Rs 23 billion to Domestic Private Commercial Banks. The agricultural loans
extended to the farming community during July-March, 2006-07 are discussed
below:

a) Production and Development Loans:

Agricultural loans amounting to Rs. 104.8 billion were disbursed during (July-
March, 2006-07) as against Rs.91.2 billion during the corresponding period last
year, thereby registering an increase of 15 percent. The share of ZTBL in supply
of total agricultural credit by institutions increased and was 32.9 percent during
(July–March, 2006-07) while it was 31.8 percent during the same period last
year. However, the share of Commercial Banks has surpassed the share of
ZTBL; it was 46.8 percent of the total agricultural credit disbursed during July–
March 2006-07. While the share of PPCBL has also slightly increased as it stood
at 5 percent in supply of total agricultural credit by institutions. The share of
domestic private bank has increased; it was 15.3 percent as compared with 12
percent in the corresponding period of last year. Supply of agricultural credit by
various
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 42
 b) Loan under One Window Operation:

ZTBL has launched a one-window operation to enhance credit facilities

particularly to small farmers. This will facilitate to cater for purchase for inputs
during peak sowing season of both Rabi and Kharif Crops with the collaboration
of Provincial Governments, Revenue Officials and Postal Authorities. Agriculture
Pass books are issued at the spot to intending new borrowers. Their land record
is entered and loans are sanctioned at focal points whereas payments are
released on the very next day from the concerned branch. During July-March,
2006-07, an amount of Rs 9.069 billion has been disbursed under this scheme.

c) Revolving Finance Scheme/Sada Bahar

Scheme:
For providing timely input loans for crops and working capital for dairy, poultry
and fisheries, the ZTBL launched Sada Bahar Scheme (SBS). Under this
scheme credit requirements for inputs for the whole year is assessed and made
available to the borrower. The Managers are authorized to sanction loan up to
Rs. 0.5 million. During (July–March, 2006-07), ZTBL has disbursed loans of Rs.
30.912 billion under Revolving Finance Scheme (RFS) and Sada Bahar Scheme
(SBS) as against Rs. 24.149 billion disbursed during corresponding period of last
year, indicating an increase of 28 percent.

d) Credit to Women Program:

The major objective of this programme of ZTBL is to make credit more accessible
to rural women through Female Mobile Credit Officers (FMCOs). Under Credit to
Women Program, women can meet their credit needs through both Micro Credit
& General Credit Scheme. Presently, 17 FMCOs are exclusively looking after
credit needs of women in 17 branches of the Bank, whereas female borrowers
may also obtain loan through male MCOs throughout the country. During (July–
March, 2006-07) loans of Rs. 99.572 million have been disbursed under this
programme.
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 43
 e) Micro Credit Scheme:

Under the Micro Credit Scheme of the ZTBL, all the Mobile Credit Officer working
in the branches process micro credit cases both for men and women to engage
rural poor in income generating activities/cottages industries. Financing under
this program is provided for 136 loanable items. All loans are recovered within 18
months of their advancement.

f) Crop Maximization Project:

In order to augment the efforts of the Government to enhance productivity on

sustainable basis, Ministry of Food, Agriculture and Livestock (MINFAL) and
Zarai Taraqiati Bank Limited (ZTBL) have launched, “Crop Maximization Project”.
The project aims at assisting the farmers to increase agriculture production. A
total of 109 villages are being covered under this project. In the project villages,
Village Organization (VOs) have been established which organize the farmers
and assist them with the collaboration of Agricultural (extension) Staff in
achieving the maximum productivity through proper use of inputs, water saving
devices and modern agricultural technology. Farmers owning up to 25 acres land
are entitled to receive loan from project credit line through Mobile Credit Officers.
Under this project Rs 371.403 million has been disbursed during July–March,
2006-07.

ENHANCING THE COMPETETIVENESS:

To enhance the competitiveness, ZTBL is focusing on continuing to broaden and
deepen the financial system further. To prevail in the industry Zarai Taraqiati
Bank is
• Reviewing the actual behavior and conduct of banks related to its
structure and than taking the required actions.
• Resisting contestability.
COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 44
 • Development of non-bank financial intermediaries is promoting
competitiveness
• Increase demand for advances results in a need for higher deposit
mobilization which increases competition.
• Interest rates in Pakistan are usually non-transparent. Ninety percent of
deposits are remunerated through profit and loss sharing arrangements
rather than at explicit interest known to the depositor in advance. But in
ZTBL the interest rates are known to the depositor in advance. That is a
good competitive strategy and due to this strategy, the bank is on the way
to success.
• To improve transparency in the pricing and documentation of loans, ZTBL
has been barred from including any clause in the loan documents
that could allow them to change lending rates unilaterally and make

Explicit all service charges so that the borrower will not incur hidden charges
during the term of the loan.
• Growth in agricultural credit recovered in financial year 2008, after a
relative slowdown in the preceding two years. The agricultural credit
disbursements rose to Rs. 211 billion in financial year 2008, up by 25.4
percent. The domestic private banks fared well both in disbursements and
in the recoveries while specialized banks could not maintain their market
share. A strong resurge in the number of borrowers is also a welcome
development during financial year 2008. The number of borrowers
increased to 1.28 million during financial year 2008 as against a declining
trend in the previous three years. Despite, rise in interest rates amid
monetary tightening, a significant increase in agricultural credit and
number of borrowers during financial year 2008 is principally attributed to
5 Agricultural credit disbursement target for financial year 2009 is set at
Rs. 250 billion. The main thing to say is that about 25% of this agricultural
credit is taken from Zarai Taraqiati Bank Limited. The structural changes in
agricultural credit are shown below which manifests that the major share
of agricultural credit is received from specialized banks and ZTBL is the
leading one.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 45

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 46
Learning as an internee

Duties
• Reconciliation of bank statements.

• Reconciliation of customer’s ledgers.

• Preparing payment vouchers.

• How the loan given to the employees.

• Company uses both system of manual and computerized so account

manager give me the opening and closing balances of last month
inventories to check the posting that manual entries into the system. I
check them and point out some missing entries and give my report to
account manager that which entries are missing.

• I calculate the working days of employees and last year and the prepare
bonuses for the employees and allowance to employees to have full
attendance last year.

. New Knowledge Acquired

• Discussion with management.

• Knowledge of organizational culture.

• Accounts management.

• This is the core part of my fresh knowledge that I gained while working
in the Bank.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 47

Accomplishment

• The overall working environment was very good in which I learned a lot.
• Got an opportunity to work in a well known organization.
• Completed all of my duties on time.
• Improved my confidence and communication skills by talking to advisor
and other managers.
• Learn about effective information dissemination within office environment.

Impact of Experience on my Career

As I am a student of Finance, so my experience as an internee in this

company will help me in future when I get the full time job as a professional. I
have learned about,
• How to let people know about your product/ services.
• Analyzing competitors and markets that any one doesn’t copy your
product.
• Through this internship experiences of working into an organization help
me to understand rules and regulations, duties during my career.

Conclusion, Suggestions and recommendations

Zarai Taraqiati Bank Limited is a well known well reputed and well established
organization in Pakistan; every thing in the organization is outstanding. All the
departments are working properly; working environment is very good after
spending 6 weeks in Finance department of the Zarai Taraqiati Bank Limited

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 48

Interacting with the employees, getting their views, observing the organizational
structure and design, some of the following recommendations have been given.

Conclusion

I will conclude my report by saying that my training program at Zarai Taraqiati

Bank Limited was a mighty experience, in terms of learning, dealing with people,

getting the how know of the working of organizations and the intricacies of

practical life. Such an experience is a necessity for every business student as it

helps one in choosing the area of work to adopt in professional life. This training

program sets a strong basis for students about to enter professional life to do the

correct career counseling for themselves in accordance with their ability to

integrate work with knowledge, their learning capacity and the ability to sustain

pressures.

• Training and awareness of personnel in all sectors and at all levels is

required to face the future challenges.

Adaptation of globalization, spectacular developments in information technology,

internet, e-commerce etc is required.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 49

Suggestions

Zarai Taraqiati Bank Limited is a huge name in the agricultural sector and a large
number of loans are provided to the agricultural sector by the Zarai Taraqiati
Bank Limited but I experienced some problems that should be encountered.
These problems are:
• Transportation facility is not provided to the whole employees, it should be

provided to them.

• Proper training of I. T should be given to all the employees, as it is

necessary to the company benefits.

Recommendations

• Top managerial personnel should be trained both at company premises

and at the international level.

• Managers are required to get training in the modern scientific

management control methods.

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 50

BIBLOGRAPHY

WWW.ZTBL.COM.PK
WWW. GOOGLE .COM.PK

AUDIT REPORT 2008-2009

ANNUAL REPORT 2008-2009

COMSATS INSTIUTE OF INFORMATION TECHNOLOGY LAHORE 51