Supplier Evaluation & Customer Satisfaction Survey in Flow

Link Systems Pvt. Ltd.

This form will help you to evaluate the overall performance in the way you are currently
working with or plan to work with.

Date: 01 June 2010 Prepared By: K.S.GUNANIDHI.B.E.

Second Year M.B.A.
GRDIM, Coimbatore.

Customer Information:
Name:

Designation:

Company Name:

Supplier Evaluation:

1. Does the management team include technically capable personnel? Yes/No

2. Do they have reputed customers at present? Yes/No

3. Do they have sufficient experience in handling items similar to those under

consideration? Yes/No

4. Do they have good system for exercising Quality Assurance? Yes/No

5. Is the Management Quality Conscious? Yes/No

6. Is there regular review of Quality issues by Management? Yes/No

7. Do they preserve drawings and specifications provided by customers properly and do

they ensure that latest specifications are followed? Yes/No

8. Do they preserve inspection reports and other QC communication and are available for
reference? Yes/No

9. Do they reply promptly to the customers, the investigation findings, and corrective actions
taken, whenever quality problems are referred? Yes/No

10. How is their general house keeping? Good/Worse

11. Do they submit (or willing to submit) detailed inspection reports with
each consignment? Yes/No
Rate the following Queries:

Rating Points:

0 – 19 Not applicable
20 – 39 Not Acceptable / No Compliance
40 – 59 Poor Performance
60 – 79 Good / Minimum Expectation
80 – 89 Very Good
90 – 100 Excellent Performance

Marks in
S.NO. Subject Remarks
% 0 to 100
Overall Quality Of
12 Parts/Products/Material.
13 Timeliness Of Deliveries.
14 Competitiveness Of Price.
Quality Of Parts/Products/Material
15 Upon Delivery.
16 Honor commitments
Test Certificates and technical
17 documentation.
Response time for technical and
18 commercial issues.
Understanding of design aspects and
19 drawing requirements.
Ability to develop new product and
20 material.
21 Shipping Documentation.
General rating of overall
22 manufacturing capability.

22. What suggestions do you have for (company) senior management which would help
us to improve our performance next year?

Signature:

Date:
Thank you for taking the time to complete this survey