Travel & Tourism

SEM V
Computer Applications (Amadeus) (P)

Lesson 1 Signing in and out

Agent work areas
Encoding and decoding cities, airports and airlines
Lesson 2 Introduction to the PNR
Retrieving a PNR from the Amadeus database
Retrieving a PNR from a similar name list
Displaying the subfields of a PNR
Lesson 3 Timetables
Basic flight availability
Access type indicators
Lesson 4 Return availability
Follow-up availability entries
Lesson 5 Flight sell
Name element
Telephone element
Ticketing element
Received-From element
Building a complete PNR and ending transaction
Priority waitlist
Open segments
ARNK segments
Lesson 6 Practice building complete PNRs
Lesson 7 Addresses
Frequent-Flyer element
Lesson 8 General remarks
OSI elements
 SSR elements
Lesson 9 PNR management
Changing and deleting PNR data
Rebooking itinerary segments
Lesson 10 Seat requests and wishes
Lesson 11 Seat maps
Specific seat request and seat wish
Cancelling seating elements
Lesson 12 Booking a car at a passenger's destination
Lesson 13 Car terms
Lesson 14 Booking a hotel at a passenger's destination
Lesson 15 Additional hotel entries
Hotel segment modification
Lesson 16 Introduction to classes of service and basic restrictions
Fare displays
Fare notes
Lesson 17 Itinerary pricing
Entering fare elements
Lesson 18 Issuing tickets
Electronic ticketing Paper ticketing
Other ticketing arrangements
Voiding tickets
Lesson 19 PNR queues
Lesson 20 Changing segment status
Working through a PNR queue
Lesson 21 Miscellaneous Amadeus functions
Travel & Tourism
SEM VI
Computer Applications (MS. OFFICE)(T)