Duties and responsibilities

THE GUEST SERVICE ATTENDENT / STEWARD

Morning Shift

• Open up all the cupboards and side stations for the

setting up of the restaurants. Do the Mis-en-place for the
day.
• Ensure linen, cutlery and hollowware is stacked for
service and the water jugs Re-filled and placed on the
side-station.
• Wipe the glasses and lay the covers.
• Maintain cleanliness at the workstation.
• Assist other stations.
• Carry out any other tasks assigned by the supervisor.
• Assists in seating the guests .
• Introduces himself on the table.
• Offers the choice of water and serves it on the table
immediately
• Takes the order for the drinks and the starters.
• Feeds the order in the micros with exact specifications
• Unfolds the napkins and presents the main course menu
• Takes the main course order
• Serves all order as per the guest request or as per the
basic service sequence decided by the management
• Dazzle and delight the customer by providing interactive
service
 • Maintain the cleanliness of the workstation and
coordinate with all the colleagues in running the
operations smoothly.

Evening Checklist

• To wipe and clean all the tables after removing all the
table appointments.
• To check for any maintenance issues in their work area.
• To neatly-stack his /her side station.
• Carry out critical item handover
• To take a physical inventory of the operational cutlery,
crockery, hollow-ware and napkins.
• To carry out any other closing assignment given by the
management/supervisor.