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Acknowledgement------------------------------------------------------------------------------ Pg 3
SWOT Analysis
Page 2
Nair Vaishak Ramakrishnan
UOB: 09032138
ACKNOWLEDGEMENT
I would like to express my gratitude to Prof. G.V.NATHAN for giving eloquent and
clear voice to my ideas. Thank you for telling me that, I too, could make that difference.
And thank you for always pushing me, to dream of what is possible, rather than settling
for what is.
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Nair Vaishak Ramakrishnan
UOB: 09032138
UNIVERSITY OF BRADFORD/MDIS
APPLIED STRATEGIC MANAGEMENT
PROJECT OUTLINE
_____________________________________________________________________
Brief Of Company: Amul is a Dairy Industry, which was formed in 1946 in Anand,
INDIA. It is a brand name managed by an apex cooperative organization, Gujarat Co-
operative Milk Marketing Federation Ltd (GCMMF) that is India’s largest dairy
industry. Currently it has revenue of US$ 1.33 billion, with a pool of 2.8 million
employees.
Reasons for selecting this company: Amul has followed patterns and models to
achieve success while coping with certain limitations. It has been able to
. Plough back the profits by prudent use of men, material and machines, in the rural
sector for the common good of the producers.
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Nair Vaishak Ramakrishnan
UOB: 09032138
Company’s contribution to National Economy: It is one of the best examples of
cooperative achievement of developing economy. It has spurred the white revolution of
India, which has made India the largest producers of milk and milk products in the
world.
. Higher cost of production and threat of subsidized imports flooding the dairy markets
Recent Strategic choice: Moving consumers from lose milk to packaged milk and
gradually move them up the value chain.
Improving the socio-economic condition of the consumer anchors the desire to enhance
lifestyle.
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Nair Vaishak Ramakrishnan
UOB: 09032138
EXECUTIVE SUMMARY
In today’s competitive world while entering in the market it is very necessary to have
good knowledge of the potential of a particular market. The growth of a company is
invariably determined not just by its strategy, but on how it responds to the challenges it
encounters. Over the decades AMUL has successfully countered several challenges that
have come its way with innovative responses and continuous improvement, which have
enabled it to remain stable and even convert some of these challenges into opportunities.
It is the culture of endurance that has accorded AMUL the insight and focus to deal with
the current economic environment. Drawing from its inner strength and beliefs, AMUL
responded by launching several initiatives across all its operations in various
geographies that are helping the group achieve growth even in current times. It is also
this very strategic culture that will propel AMUL to continue on its growth trajectory in
years to come.
The report provides a comprehensive insight into the company, including business
strategies and operations, by using strategic analysis models such as industry life cycle,
porter’s 5 forces and also the key success factors index, SWOT analysis. I have reported
an assessment of the internal and external environment of AMUL dairy, considered its
strengths and weaknesses, opportunities and threats, its competitive advantages that are
valuable for the efficiency and effectiveness of its operations. Based on the information
obtained from the above assessments, I analyzed its strategic matrix and generated
several strategic options to attain its strategic options more successfully has been made.
Lastly I have included in this report, the usefulness of applying these management
models for AMUL dairy.
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Nair Vaishak Ramakrishnan
UOB: 09032138
INDUSTRY LIFE CYCLE
DAIRY
INDUSTRY
Time
White revolution in INDIA began in 1946 with two village cooperatives and 250 liters
of milk per day, nothing but a trickle compared to the flood it has become today. They
came up with AMUL as a brand name, which means “ priceless” in Sanskrit language. It
has made INDIA the largest producers of milk and milk products in the world and the
white revolution has finally created a billion dollar brand.
The industry life cycle has four stages. They are introduction, Growth, Maturity and
decline. Dairy industry as a whole falls under early stage of maturity, this is because of
the vast range of products they offer to the customers domestically and internationally.
Countries like Sri-Lanka, U.A.E, Australia, Hong Kong, China, Singapore, UK, and
USA have already started selling Amul products of late (of late/ recent years). Especially
Wal-Mart has made separate shelves to sell low fat AMUL dairy products. Quality and
reliability is important in order for this industry to grow higher.
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Nair Vaishak Ramakrishnan
UOB: 09032138
KEY SUCCESS FACTOR
The key success factors of the Amul industry are those things that affect industry
members ability to prosper in the market place-accessibility to raw materials, packaging,
cost focus, Advertisement, product design, reputation & credibility, quality control,
strategic alliances, are ultimately so important that all firms in the industry must pay
close attention to them. These key factors of success are critical in the dairy industry in
particular, as they are the factors that shape whether a company will be financially and
competitively successful. These critical factors may vary from time to time within the
industry as driving forces and competitive conditions change.
After calculating the weighted score for all three companies, it seems that NESTLE has
got the highest weighted score compared to the other two companies. This is because
NESTLE is able to achieve a high score in product availability success factor and
Advertisement success factor. Nestle plays a lead role in advertisement. Their marketing
strategy is to reach each and every one through advertisements. They spend a lot in
terms of Advertisements. While Goodwill plays an important role for Amul, as it’s been
in the market from past three generations, so the advertisement is the least role for their
strategy. Still Amul does come up with taglines of movies and current affairs.
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Nair Vaishak Ramakrishnan
UOB: 09032138
PORTER’S 5 FORCES
Potential entrants
⇒ Economies of scale
⇒ Capital requirements
⇒ Access to distribution
channels
⇒ Government policy
♦ Rivalry among existing firms (HIGH): Cost is perhaps the strongest driver of
company rivalry, which is due to the lack of product differentiation. In short, firms must
be continually working to decrease their cost as much as possible. Dairy itself has lots of
branches where there is a competitor for each and every product in the market. The
major competitors for AMUL are NESTLE and BRITIANNIA, these are strong
contenders; however, this is a potential threat as each one of them does not have their
own market space in their respective sections. The Indian market is dominated by loads
of small local and regional players.
♦ Threat of new entrants (HIGH): In analyzing the current Dairy industry, I believe that
the threat by new entrants is relatively high. This is because there are very few entry
barriers for the dairy industry. As Amul being more of a local player, the chances are
very high for other competitors to barge in.
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Nair Vaishak Ramakrishnan
UOB: 09032138
Amul is defending against Domestic players like Mahananda, Vijay, Milma and other
co-operative milk brands. Economies of scale play an important role behind their
success.
♦ Bargaining power of buyers (LOW): Products like ice cream, curd, milk, powders,
milk additives etc are easily been switched between brands, but under liquid milk
category it is comparatively less. Milk being a necessity in a day-to-day life the power of
bargaining does not exist.
♦ Relative of other Stakeholders (High): Relative of other stakeholders in the food and
beverage industry is high because the product of this company may affect or works well
with another industry’s product. If one does not coordinate properly then there is a loss
of its value.
Page 10
Nair Vaishak Ramakrishnan
UOB: 09032138
SWOT ANALYSIS
INTERNAL FACTOR ANALYSIS SUMMARY (IFAS)
Weighted
Internal Factors Weight Rating Comments
Score
Strengths
S1 Wide range of products 0.15 5.0 0.75 Opportunities for expansion
Weaknesses
W1. Poor management of Unprofessional management
logistics
0.10 3.0 0.30
W2 low investment 0.05 2.5 0.12 Low capital investment
W3 Perishability 0.15 3.5 0.52 Pasteurization
W4 lower yield management 0.10 3.5 0.35 Awareness of development
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Nair Vaishak Ramakrishnan
UOB: 09032138
EXTERNAL FACTOR ANALYSIS SUMMARY (EFAS)
Weighted
External Factors Weight Rating Comments
Score
Opportunities
O1 Growing global demands 0.15 5.0 0.75 Wall mart, Mustafa
Satisfy demands
O2 Greater Productivity 0.10 3.0 0.30
O3 Export potential 0.05 3.5 0.17 Global demands, GATT
O4 Robust economy growth 0.10 4.0 0.40 Strong economy
O5 Supply Chain Management 0.10 4.0 0.40 Being addressed
Threats
T1 Competitors 0.15 4.0 0.60 Local producers
T2 Rising environmental costs 0.15 3.0 0.45 Measures are taken
Local competitors are the major problem facing by AMUL. They sell their products at a
lower price, since being a low capital company; they have fewer expenses
to take care of. Secondly as the environmental costs are rising day by day,
it’s getting tough to carry the same pricing throughout. Thus cutting down
the extra cost will surely help. Adulteration -also a major threat to quality
-takes place due to illiterate farmers from remote villages.
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Nair Vaishak Ramakrishnan
UOB: 09032138
STRATEGIC FACTOR ANALSIS SUMMARY (SFAS) MATRIX
Duration
I
N
T
E
R
M
E
S D L
H I O
O A N
STRATEGIC FACTORS WEIGHTS RATINGS WEIGHTED R T G COMMENTS
SCORE T E
S1 Wide range of products 0.15 4.5 0.67 X More choices
S2 Economies of scale 0.10 5.0 0.50 X Key to success
X Technology
W3 Perishability 0.15 3.0 0.45
advancement
W4 Lower yield X Better cattle
0.10 3.5 0.35
Management management
X Global
O1 Growing global demand 0.15 5.0 0.75
exposure
X Opportunity for
O5 Supply chain demand 0.10 4.0 0.40
growth
X Healthy
T1 Competitors 0.10 3.0 0.30
competition
T2 Rising environmental X During
0.15 4.0 0.60
Cost inflation
TOTAL 1.00 4.02
There are certain strategic factors, which are with a long-term mission, and some need to
be addressed in the short term. There are other factors, which do not fall into either of
the terms mentioned above; they are classified as intermediate term.
SHORT TERM
The strategic factors that the company needs to satisfy in the short run are Economies of
scale as it can change by building few more storage capacity at their new projects. This
will also benefit in global expansion of the company. As short term defines a period of a
year or so, the solution should be found with in a year for a proper success.
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Nair Vaishak Ramakrishnan
UOB: 09032138
INTERMEDIATE TERM
The strategic factors that the company needs to consider during this term are lower yield
management, supply chain demand and rising environmental costs. These are classified
into intermediate duration because the company must be able to overcome its
weaknesses, make use of the opportunities and defeat the threats. All this must be done
at the right time to ensure efficient results. In this case the factors are such that the
earliest (short term) might not be the best decision to make, as the duration might not be
sufficient to overcome all the issues with a clear outlay.
LONG TERM
The strategic factors that the company needs to satisfy during this period are the strength
of having a wide range of products. They must be able to continue to maintain many
products varieties and build on them efficiently. Using R&D (research and development)
to overcome the problem of pasteurization as well as satisfying growing global demand
is not an easy task and hence requires time and efficiency to meet the needs globally.
Last but not least is overcoming the threat of competitors in the long run.
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Nair Vaishak Ramakrishnan
UOB: 09032138
TOWS MATRIX
EXTERNAL FACTORS
OPPORTUNITIES (O) SO Strategies WO Strategies
O1 Growing global demands - Increased productivity - Increase of opportunity
through cost effective through new GATT treaty.
O2 Greater Productivity manufacturing. - Develop new process to
O3 Export potential - Increase global demand improve the quality and
O4 Robust economy growth through global shelf life of milk and milk
exposure. products.
O5 Supply Chain - Improve channel of - Increase awareness of
Management distribution. scientific developments.
Amul can use the strategies that have been formed after in-depth strategic analysis of the
company and its industry. Some suggestions in this case would be to increase
productivity by using cost effective manufacturing techniques. Also, increase demand
for their products world over by first gaining more exposure to the global market. With
the use of expansion strategy, it can overcome the location issue, as AMUL can expand
more areas and it will make the distribution of channel areas easier and convenient.
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Nair Vaishak Ramakrishnan
UOB: 09032138
ST STRATEGIES (Maxi Mini)
Amul must put into action some of these strategic options to meat the threats’ using its
strengths. Product differentiation is very important to differentiate AMUL from the
competitors, as it can tackle down the competitor’s product if Amul products are more
outstanding and different from its competitors. Options available can be classifieds as
product elimination and diversification strategy, value marketing strategy and also
developing hygienic processing facilities. These are some of the main areas of focus
under this section.
The strategies formulated to overcome the weakness through opportunities are increase
of opportunity through new GATT treaty, develop new process to improve the quality
and shelf life of milk and milk products, this can be achieved through pasteurization,
homogenization and many other processes like producing UHT milk etc. finally to also
increase awareness of scientific developments.
The strategies that have been formed to overcome the weakness and threats in AMUL
Company and the dairy industry as a whole are to apply efficient and economical
procurement of products. Secondly to have control over the logistics and to maintain
them efficiently. Lastly, create the right type of product positioning for the various
product categories that Amul deals with.
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Nair Vaishak Ramakrishnan
UOB: 09032138
ASSESSMENT OF COMPANY’S PERFORMANCE
Effectiveness:
It got very strong supply chain. Even after growing so big, it never left its key players-
the milk suppliers. It even launched product for diabetic patients, like Pro- biotic
Wellness Ice-cream, which was India’s first sugar free delights. From past 5 decades
AMUL is consistent, and stable in the growth of overall turnover. As price being a
sensitive issue for most of the INDIANS, low priced ice creams and creamer wins the
battle of quality with affordability. It not only contributes a low cost strategy, but also
contributes healthy and hygienic guaranteed products.
Efficiencies:
Amul in a day collects 9.10 million liters of milk from around 3.32 million farmers. It
converts the milk into branded, packed products and delivers those goods to over 5
million retail outlets across the country. It has a capacity to store 13.07 million liter per
day. Its supply chain is one of the most complicated yet successful one. Amul is the
largest brand in Asia, and second largest in the world. It has more than 30 dairy products
produced, out of which the market leader is AMUL GHEE & AMUL BUTTER with
85% of the market share.
Return On Investors:
It started with revenue of US$ 355 million during 1995 and the sales turnover recorded
in 2008/2009 is US$ 1504 million, which is way ahead of the goal created then. Now
there is an increase of 8% in the total revenue in the financial year 2009/2010, which is
around US$ 1700 million. During June 2009, while recession was hitting everywhere,
AMUL added its revenue with US$ 108 million to its profit. Thus continuing this scale
will surely increase the revenue in the coming years and returns of the investors will
increase as well.
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Nair Vaishak Ramakrishnan
UOB: 09032138
REVIEW OF OPTIONS FOR FUTURE DIRECTION
Product Positioning: Placing a product in that part of the market where it will receive a
favorable reception compared to competing products. In case of Amul it has a
positioning strategy and it is “The taste of India”. This had created value for everyone in
the value chain, be it customers or the suppliers/farmers. The USP for Amul is Quality
with affordability, which appeals to most of the targeted markets.
Amul positioned itself with India’s first pro-biotic wellness ice cream and sugar free
delights for diabetics. This was based on good strategies of positioning which helps
increase awareness and also improve brand image. They expanded their products in
terms of those that can be used even by those who are restricted from consumption due
to medical reasons. Amul also priced their products such that it made competitor
“kwality walls” rethink their marketing/pricing strategy. This type of product positioning
has proved beneficial to amul and so they must come up with many more of such ideas
and products that can help them move forward.
Amul must also use a value marketing strategy, which provides a product that works as
claimed, and is accompanied by decent service, and is also delivered on time. It must
include and provide the following: i.e. commitment to quality, value for money, the
generation for awareness and finally foster loyalty.
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Nair Vaishak Ramakrishnan
UOB: 09032138
IMPLEMENTATION OF NEW STRATEGIES
Product Positioning:
» System: Product improvisation-Amul must try and improve on certain products that
are or as popular as the other products like butter, milk, and ice cream. This does not
have to be done only after having a clear marketing research. These are a few
common actions that must be taken.
» Structure: Amul hoardings are successful, but there is a need to advertise by cable
channels, newspapers etc to reach the rural areas. For improvisation they must focus
on advertising to gain more awareness for those products.
» Structure: Venture into the above-mentioned fields is a good option as they can use
the same Anand Pattern to carry on its operations. Therefore strategizing wont take
much of time and more over this will give higher margins
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Nair Vaishak Ramakrishnan
UOB: 09032138
USEFULNESS OF STRATEGIC MANAGEMENT MODELS
There were several models that were applied so as to assess the competitive environment
of AMUL and to develop and generate more strategic options for the company. Brief
descriptions on the usefulness of the models being used in the company analysis are
given.
• Industry Life Cycle: this model came to use as a useful tool for analyzing the
effects of an industry’s evolution on competitive forces. It is important to understand
the use of this model because it is a survival tool for businesses to compete in the
industry effectively and successfully. I have identified that the current dairy industry
is positioned in the early maturity stage. As the global demands have pushed the bars
way high comparatively.
• Key Success Factors: key success factors are those resources, skills and attributes of
the organization in the industry that are essential to deliver success in the market
place. When undertaking a strategic analysis of the environment, the identification of
the key success factors for an industry may provide a useful starting point. These
factors are of great use particularly in the dairy industry as they are the factors that
shape whether a company will be financially and competitively successful.
• PORTER’S 5 FORCES: This model is useful to analyze the competitive industry
environment and business strategy development. This analysis helped me understand
the strengths of AMUL’S current competitive position. Its objective was to
investigate how the organization needs to form its strategy in order to develop
opportunities in its environment and protect itself against competition and other
threats of substitutes, power of suppliers and buyers.
• SWOT ANALYSIS: This can be very helpful for recognizing and analyzing
organization’s internal strengths and weaknesses, as well as the external
opportunities and threats faced by the organization. By understanding these four
aspects of its situation, the company can better leverage its strengths, correct its
weaknesses, capitalize on golden opportunities, and deter potentially devastating
threats.
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Nair Vaishak Ramakrishnan
UOB: 09032138
• STRATEGIC FACTOR ANALYSIS SUMMARY: This model is developed to
deal with the criticisms of SWOT Analysis. Hence when used together they are a
powerful set of analytical tools for strategic analysis. This matrix is very useful as it
summarizes the organizations strategic factors combining the external and internal
factors of the company. The revised weights reflect the priority of each factor as a
determinant of the company’s future success.
• TOWS MATRIX: This matrix is very useful for generating a series of alternatives
that the decision makers of a company or business unit might not otherwise have
considered. It can be used for the organization as a whole or for a specific business
unit within a corporation. In this report it was useful in analyzing the strengths of the
company and how it can be used to generate strategic options by taking advantage of
the opportunities and to avoid threats. Also to generate strategies that take advantage
of opportunities to overcome weaknesses, minimize weaknesses and avoid threats.
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Nair Vaishak Ramakrishnan
UOB: 09032138
List of References
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Nair Vaishak Ramakrishnan
UOB: 09032138