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Digital Marketing Outlook 2010

Digital Marketing Outlook 2010

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Publicado porKike Giles
Documento digital de la Sociedad de Agencias Digitales (SoDA).
Documento digital de la Sociedad de Agencias Digitales (SoDA).

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Published by: Kike Giles on Nov 08, 2010
Direitos Autorais:Attribution Non-commercial

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11/06/2011

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By Chris Johnson, Founder, and Scott McAndrew, Director of Strategy,Terralever

58

the context of a custom application. While 99% of investment in the development of Facebook
Applications has been focused on developing stand-alone applications, 2010 will see brands
investing in the development of custom experiences for fans of the brand.

Fan pages with large numbers of users see wall interaction that can only be described as
chaos, with little value to both the brand and to fans. While being able to provide a tailored
experience for fans is a key beneft to this approach, brands will also see great beneft from
tighter control (and ownership) of data, and the ability to integrate more advanced analytics
than Facebook provides with the core Fan Page structure.

Facebook Payments

Historically much of the ROI discussion around social media and Facebook has been fairly
soft around typical online marketing strengths such as metrics, conversion and revenue. As
Facebook fnalizes and releases its built-in payment system, a signifcant opportunity will
present itself for brands to take advantage of an easy to use, frictionless payment processing
system. 2010 will see the launch of this payment architecture, allowing for integration with
custom Facebook applications to accept payments for virtual items, services and hard goods.
Existing revenue streams will fnd opportunity on Facebook where social context and commerce
will combine. Additionally, wholly new revenue sources will exist for brands as the promise of
social commerce comes to bear.

Where to Go From Here?

While each of these developments provides a great route for taking your Facebook execution
to the next level, these tactics alone won’t spell success. When considering your Facebook
strategy consider a few core principles of successful Facebook marketing:

Transparency

As with all social media, transparency in your interactions with users is a must. Your efforts
should be led by real people with clear personality. Without people social media isn’t social and
you don’t need Facebook just to push media.

Engagement

The expectation of your Facebook environment is that you’ll be engaging in a dialogue with
users. If your intent is to publish offers and content and let the masses discuss, you’re missing
out on the opportunity of social media. Build in opportunities for your fans to engage with you
and contribute content of their own.

Evolution

If the last few years within Facebook have taught us anything, it’s that Facebook will continue
evolve and users will continue to evolve their usage of Facebook. Any effort you undertake
within Facebook should be undertaken with a clear understanding that your approach and
execution will need to evolve to the needs of your users and the requirements of Facebook.

With these basics in mind consider your strengths and the expectations of your fans, and
develop a creative approach that uniquely meets the collective needs of both your brand and
those who champion it. Facebook has provided an incredible stage for innovation and the
coming years will continue to reward marketers that take advantage of this opportunity to
create stronger ties with their customers.

By Chris Johnson, Founder, and Scott McAndrew, Director of Strategy,Terralever

59

The modern internaut is traveling in a galaxy far far away, a digital
galaxy, experiencing something genuinely new, but based on
something very old. How do the origins of our storytelling culture
translate to the interactive medium of modern websites? The potential
to create genuinely rewarding experiences is there, but the internet
has to embrace emotions to reach it.

Stories Are Cultural Representations Of Ourselves And Our Collective
Cultural History.

The Internet

Anyone who has studied the history of technology knows that
technological change is always a Faustian bargain: technology
giveth and technology taketh away, and not always in equal measure
(1). As far as technological advances go, the internet is one of the
more signifcant of recent times. In our modern world, websites are
transforming how we do just about everything: maps, music, news,
friends, strangers, naked strangers, live cameras, on bombs, history,
celebrities, lies, truth, medical help, flms, home videos, music, books,
pizza, your house, my house, football, feedback, insults, dialogue,
micro networking, micro targeting, et cetera et cetera. The number of
ways with which we now interact with websites is incredible and the
internet is changing almost on a daily basis, fueled by both technology
and ideas. But after a deep breath and a moment to refect on all
of this, there is one key question I am left with. How do our stories
transfer to this medium. In and amongst all the varieties of websites,
and the many different ways to interact with them, there must surely
also be a great new way to interact with emotionally driven stories
and experiences? What is the interactive equivalent of the flm, or
book? Yes, there is YouTube. And there are blogs, and podcasts.
But what about the next level? To put it another way, how can we tell
an engaging story on the internet if a click is not quite the same as
turning a page, and the screen is still not quite able to live up to the
smell and feel of holding a printed book in your hands, or watching
something in the cinema with Dolby surround sound?

The Interactive Story

Stories amplify basic human behavior. They refect our ambitions,
hopes, fears, traumas and triumphs. They bring us undeniable truths
about ourselves and each other. They are experiences which not only
entertain but also deal directly with real social and cultural issues.
"Stories allow our individual actions or observations to be shown in a
cultural, social, or political context. Stories are cultural representations
of ourselves, and of our collective cultural history." (2) Through the
internet, the methods with which we tell stories are slowly changing,
multiplying, and diversifying, but a good story is still just as easy to
defne, and just as hard to create as it has always been. Simple,
memorable, offering a journey, and most important, a powerful ending,
a revelation, and moments of profound happiness or sadness. But
interactive storytelling is new because it allows the reader to control
the fow and direction of the story. The reader constructs their own
version, and comes to their own conclusions. This works in games,
but also in brand campaigns, educational applications, social
networking and even virtual worlds. The concept of a truly interactive
story has its origins in the Choose Your Own Adventure books, where
several endings would be presented on different pages for readers to
choose from. Fast forward to today and we have a huge diversifcation
of this form of storytelling, a medium which has proven its creative
and commercial potential. But the promise for the modern internaut
of using this medium as a place for emotive experiences has not yet
been realized.

Brands can play a major role in shaping online culture into a medium
which is experienced, not just browsed.

Challenge 1: Playing

The reasons for this are many. To begin with, the attention span of
the modern internaut is notoriously short. Our collective obsession
with speed, refreshes and single sentence updates, creates chaos;
a drain, where all the knowledge is mixed, where the deep and the
trivial coexist. A blurred collective brainwave where multitasking is

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