Escolar Documentos
Profissional Documentos
Cultura Documentos
Attending Skills
regulates conversations
communicates emotions
Open posture,
Relaxed mode
Why use SOLER?
Sit squarely
It usually indicates involvement
Open posture
It shows availability, non-defensiveness
and openness to clients and what they
have to say.
Eye contact
Fairly steady eye contact reflects involvement in
conversation
Looking away frequently gives a hint about some
kind of reluctance or discomfort to be with clients
or to get involved with them.
Relaxed mode
Being relaxed or natural means not fidgeting nervously or
engaging in distracting facial expressions.
Use of Silence
Silence is a powerful non-verbal tool.
It allows clients to think through their thoughts
especially in counseling sessions
SILENCES:
Eye contact
Body Posture
Verbal Responses
Questioning Skills
1. EYE CONTACT
Begin an interview.
5. Avoid
Asking too many questions
Reflecting Content
Paraphrasing
Summarizing
Reflecting of Feelings
1. Paraphrasing skills
What is paraphrashing?
What is summarizing?
When to summarize?
How?
When identifying feelings
• Attend to the affective component of what the client is
saying
• Attend to client’s behaviour (posture, voice tone, rate of
delivery, and other mannerisms)
When reflecting feelings
You believe………
You feel……………
You mean……….
(Note: Make sure you don’t turn them into habitual phrases)
(1430 - 1600)
The Counselling Process
?
someone sought your help to resolve a personal problem,
ow would you go about it?
1. Relationship-Building
3. Goal setting
4. Initiating Interventions
recording information
Role play:
Try to follow the phases we have just discussed
References
Evans, D.R., Hearn, M.T., Uhlemann, M.& Ivey, A. (2004). Essential Interviewing:
A Programmed Approach to Effective Communication (6th ed.). Belmont, CA:Thomson,
Brooks/Cole.
Kottler, J.A., & Kottler, E., (1993). Teachers as Counselor: Developing the helping Skills
You Need, California, Corwin Press,Inc.