Study of MIS in Infosys
Kirti Patyal
ROE180A10
3060070007
Abstract: Infosys International Inc. has a solid
reputation as a business and information
technology consulting company. Infosys
International has been providing business and
information technology consulting services to
our clients for over 20 years. This document is a
result of brief study about the information
system used in the management of the industry.
I. Infosys
Infosys Technologies Limited (Infosys),
incorporated on July 2, 1981, is a global
technology services firm that defines, designs
and delivers information technology (IT)-
enabled business solutions to its clients. The
Company provides end-to-end business solutions
that leverage technology for its clients, including
consulting, design, development, software re-
engineering, maintenance, systems integration,
package evaluation, and implementation and
infrastructure management services. Whole of
the organization can be described as:
1. Partners in building Information
Infrastructure for the New Economy
2. Among highest market capitalization
among IT services
3. companies on the NASDAQ
4. Forbes’ list of “20 for 2000”
5. SEI-CMM level 5 and ISO-9001
6. Global presence
7. Over 8000 people strong, and growing
8. 220+ clients including 32 new clients in
Q1 FY 2001
II. The MIS Department
The Information Systems Department is
responsible for the coordination and strategic
planning of information system technology for
all departments under the Board of County
Commissioners. This includes management of a
multi-participant Geographic Information/Land
Management System (GIS), coordination and
support of the County's Project/Work
Management software, the enterprise based
Oracle Business suite and the establishment of
progressive technical standards in an open
system environment. The department is also
responsible for the installation and maintenance
of telecommunication systems and network
facilities used by the county enterprise.
III. MIS: The Infosys Perspective
1. All organizational learning is leveraged
in delivering business advantage to the
customer. As with MIS the organization
becomes easily approachable and
transparent to customer.
2. Every related person must have the full
backing of the organization’s information
behind him/her
– Customer fronting
– Planning and decision-making
– Internal customer service
Nothing but an effective MIS can do this.
 IV. MIS Drivers in Infosys
1. Better quality because of better
information support and better decision
making.
2. Better Revenue Productivity (reuse, cycle
time reduction, virtual teamwork). Every
person retains knowledge of inventory
and the products.
3. Reduced Risk (diversify into new
technologies, domains, geographical
areas, services, resource
interchangeability). Information about
market trends, competitor activities is
readily available.
4. Greater Market Awareness
5. Higher Revenue Growth. All of the
above factors will combine to increase
revenue.
V. The MIS Vision
By implementing MIS the Infosys wants to be an
organization
− where every action is fully enabled by the
power of information;
− which truly believes in leveraging
knowledge for innovation;
− where every employee is empowered by
the information of every other employee;
− which is a globally respected information
leader.
VI. MIS: Challenges in Infosys
• Promote a sharing culture. As through
MIS information of each person will be
available to every other person.
• Build and sustain momentum. After the
huge efforts of implementing MIS the
organization must gain increased
revenues.
• Deploy IT infrastructure. To implement
MIS the whole system has to be made
online.
• Ensure quality of content. The
information provided by the system must
be relevant and up to date.
VII. Evolution of MIS at Infosys
MIS is supposed to start at 1992 at Infosys, when
it became a body of knowledge by increase in
popularity. After that the progress just went on
and on.
1992: Body of Knowledge
1993:
1994:
1995: Technical bulletin, online learning
1996: Companywide Intranet (Sparsh)
1997: Marketing system, process assets,
1998: Project leaders’ toolkit
1999: People Knowledge Map, organization
wide KM initiative
2000: Integrated Kshop portal
Various steps being taken by MIS
management of Infosys:
1. Seminars and best practice sessions
2. Marketing systems
3. Process Assets & Capability Baselines
4. Body of Knowledge
5. On-line learning mechanisms
6. Odyssey
7. Project Leader’s tool-kit
8. Sparsh: the company-wide intranet
9. Personal pages
10. Technical Bulletin Board
11. People-Knowledge Map
VIII. Information Content Types
To implement MIS information is classified as
following by the MIS management of Infosys:
Internal Information Assets
• Industry specific Information Assets
• Body of Knowledge
• Project Snapshot Documents
• Internal White Papers & Reports
• Reusable Artifacts
• Discussion Groups, Chat Sessions
• Internal FAQs etc.
External Information Assets
• Glossary of business and Technical Terms
• Technology Summaries
• Online Journals & books
• External White Papers and Reports
• Technology and Business News
• External FAQs etc.
After collecting all such information it has to be
managed and must be placed where it fits. For
this Infosys designed a content management
process whose block diagram is shown below:

Figure 1: Content management in Infosys

IX. MIS Deployment Architecture 3. Process for MIS effectiveness measures

–Personal interviews
The Process Architecture –surveys
4. Process for MIS benefits measurement
1. Processes to facilitate information
sharing and reuse To implement such processes the management
– process redesign designed the following technological
2. Process to ensure content quality and deployment architecture:
currency
– reviewers and gurus
 Figure 2: Technological deployment architecture of implementing MIS in Infosys
X. An Example
KMS at Infosys
Knowledge management is important to software
engineering because organizations need more
than just human capital to successfully distribute
and use their employees' knowledge. Knowledge
might be inexpensive, but effectively using and
managing is not.
Infosys Technologies’ KM vision is to be an
organization where every action is fully enabled
by the power of knowledge; which truly believes
in leveraging knowledge for innovation; where
every employee is empowered by the knowledge
of every other employee; which is a globally
respected knowledge leader.
For this Infosys designed a Knowledge Shop
Portal whose one snapshot is given below:
 Figure 3: Knowledge Shop Portal of Infosys.
XI. Conclusion
When information systems are designed to
provide information needed for effective
decision making by managers, they are called
management information systems. MIS is a
formal system for providing management with
accurate and timely information necessary for
decision making.
The system provides information on the past,
present and project future and on relevant events
inside and outside the organization. It may be
defined as a planned and integrated system for
gathering relevant data, converting it in to right
information and supplying the same to the
concerned executives. The main purpose of MIS
is to provide the right information to the right
people at the right time.
XII. References

[1]http://www.computer.org/portal/web/csdl/doi/
10.1109/MS.2002.1003455
[2]http://www.ikmagazine.com/xq/asp/sid.0/artic
leid.4F5126859FEE439481EAF965189D36EF/e
Title.Learn_once_use_anywhere/qx/display.htm
[3]http://misasia.com/opinion__and__blogs/colu
mnists/infosys-too-conservative
[4]http://urbanindia.nic.in/publicinfo/swm/
[5] Anand K., “A study on MIS process and
application in banking sector and BPO
companies,” South Asia University Mysore,
2001.
[6] Waman S. Jawadekar, Management
Information System- Text and Cases,” 4th ed.,
2010.