1

AMMARA RASHEED 2701

SUMBAL JAVED 2709
AAMNA YOUSAF 2704
UFFAQ IMTIAZ 2706

SUMBITTED TO:
SIR ASAD ALI
SUBMISSION DATE:
24-08-2006
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TABLE OF CONTENTS
1- ACKNOWLEDGEMENT
2- PREFACE
3- SYNOPSIS
4- INTRODUCTION
5- HISTORY
6- GLOBAL MANAGEMENT
THEORY,APPLICATION&PRACTICES
• Management of Pizza hut
• Environment of Pizza hut
• Social responsibilities
• Management quality
7- PLANNING
• Management by objective
• Planning about objective, strategy, policies
• Planning premises
• Decision making
8- CONTROLLING
• System of controlling
• Process of controlling
• Controlling techniques
• Coordination
9- LEADING
10-STAFFING
11-RECOMMENDATION
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ACKNOWLEDGEMENT

First of all we are very thankful to ALLAH ALMIGHTY, who helped us in the
completion of this project.
Then HOLLY PROPHET (PBUH), who is forever a source of guidance and knowledge
for all humanity.0
Then PCIT who provided us the opportunity to study in this great institution and planned
the educational trips for us.
We are thankful to SIR ASAD ALI, who provided us the proper guide line by arranging
some informational tours.
We are also very thankful to MR SHAHID MASOOD, who gave us all the information
and data regarding PIZZA HUT.
We’ll be missing our duties if we do not thank our loving and kind parents who always
wish to see us on top. With their prayers and moral support, this project will
INSHAHLLAH explore all the knowledge ,we wish to describe and stand first in good
one’s.
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PREFACE

We are now in 21st century. This age is very fast, we can objectively examine, what a new
era is likely to mean for business and business management of PIZZA HUT.
We’ll glad if you obtain some thing from our presentation and concepts about the
management of PIZZA HUT.
This report covers the history, planning, goals, objectives, strategies, importance of
PIZZA HUT. We have tried our best to provide you information about this organization
regarding its philosophy, mission statement, facilities, quality control, their departments
and finally the information concerning to our subject MANAGEMENT. We hope, our
this project will satisfy all of your requirements.
Suitable heading are also given for easy to understand.
The purpose of project is to enrich the readers with the understanding of concepts and
management process of PIZZA HUT.
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SYNOPSIS

We are aiming to explore the management activities of PIZZA HUT.

Management activities of pizza hut
Hierarchy level
Managerial decision making
Goal, planning of pizza hut
Culture of pizza hut
For this purpose we use all research methodology, internet search, magazines and face to
face meeting for best results.
In first turn, after approving our project proposal, we search the history and all the other
information that can be availed on internet. Then we prepared the questions and meet with
MR. SHAHID MASOOD, who is the shift manager of PIZZA HUT.
While compiling our project, we gave the bookish knowledge for easy understanding.
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INTRODUCTION

PIZZA is basically an Italian dish. The legacy of Pizza Hut began in 1958, when
two college students from Wichita, Kansas, Frank and Dan Carney, were
approached by a family friend with the idea of opening a pizza parlor. Although
the concept was relatively new to many Americans at that time, the brothers
quickly saw the potential of this new enterprise. After one year they open 10
more branches in different cities of America.

After borrowing $600 from their mother, they purchased some second-hand
equipment and rented a small building on a busy intersection in their home-
town. The result of their entrepreneurial efforts was the first Pizza Hut
restaurant, and the foundation for what would become the largest and most
successful pizza restaurant company in the world.

Over the past four decades pizza hut've built a reputation for excellence that
has earned us the respect of consumers and industry experts alike. Our products
have been voted Number One in countless consumer surveys nationwide. And
our accomplishments as an innovative business leader have been cited by such
respected publications as Restaurant Business, Fortune and The Wall Street
Journal.

Pizza Hut, Inc., a division of Tricon Global Restaurants, Inc., has more than
7,200 units in the U.S. and 3,000 units in more than 86 other countries.

While they were improving their hotel and writing the name on board. The
board had a little space, after writing Pizza to accommodate only 8 letters. The
roof was like a hut. They write hut there.After one year they open 10 more
branches in different cities.
Pizza Hut franchisees, for example, exemplify the entrepreneurial spirit which
launched the system back in 1958. Through their interest and initiative, the
Pizza Hut system was able to develop new territories both in the United States
and overseas.

Tricon is the parent company to two other segment leaders, Taco Bell and KFC.
When combined with Pizza Hut, these organizations make up the world's largest
restaurant group, with almost twice as many units as McDonald's.
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When it comes to leadership our proactive approach to product development

and marketing provides ample evidence of our abilities. Beginning with the
original thin crust pizza first served in 1958, Pizza Hut has made continuing
efforts to refine our products, and to develop new products suited to every
consumer taste.

Today, our five major products, Pan Pizza, Thin 'N Crispy pizza, Hand-Tossed
Style pizza, Stuffed Crust Pizza and The Big New Yorker Pizza are loved by
millions around the world and have become the standard by which all others
are judged.

We are working together to run great restaurants in order to be the best at

making and serving the best pizza in America. That means we're willing and
able to go to any lengths to make our customer's experience with Pizza Hut an
enjoyable one. And it means we strive to present the finest products the
industry has to offer, and to provide those products wherever and whenever
people want them.

Yes, we've come a long way since that opening night back in 1958 when pizzas
were given away to generate interest in the fledgling business. And through the
strength of our heritage, our culture and our people, we look forward to even
more success in the years ahead.
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HISTORY

1958:
The first Pizza Hut restaurant opens in Wichita, Kansas, started by two college-
aged brothers who borrowed $600 from their mother.

1959:
Pizza Hut is incorporated in Kansas and the first franchise unit opens in Topeka,
Kansas.

1965:
"Putt-Putt to Pizza Hut" musical jingle developed for Pizza Hut's first television
commercial.

1967:
A Pizza Hut restaurant was built in five days by franchisees at the Oklahoma
State Fair.

World's largest pizza (six feet in diameter) is baked and served at the grand
opening of a Fort Worth, Texas Pizza Hut restaurant.

1968:
International market entered with opening of Pizza Hut restaurant in Canada.

Pizza Hut serves a million people a week at its 310 locations.

1969:
Red roof adopted for restaurants.
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First Pizza Hut restaurant opens in Mexico. Construction begins in Munich,

Germany and Australia.

1970:
Sandwiches added to basic menu of Thin 'N Crispy pizza, salad, beer and soft
drinks.

First restaurant opened in Australia.

1971:
Pizza Hut becomes the number one pizza restaurant chain in the world in both
sales and number of restaurants.

1972:
Pizza Hut, Inc. listed on New York Stock Exchange under the symbol PIZ.

Pizza Hut restaurant number 1,000 opens in Wichita, KS. A unit opens in Costa
Rica.

1973:
Pizza Hut restaurants open in Japan and England.

1975:
Thick'n Chewy pizza introduced.
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Chatsworth, CA Pizza Hut restaurant is used in the filming of "The Bad News
Bears."

1976:
The 100th international Pizza Hut restaurant is opened in Australia, while entire
system reaches 2,000.

1977:
Pizza Hut, Inc. stockholders overwhelmingly approve merger with PepsiCo, Inc.
for an undisclosed sum.
Super Supreme is introduced nationwide.
Pizza Hut opens its 3,000th unit in Arlington, Texas.

1979:
The Sicilian Pan Pizza is introduced.

Units open in Kuwait and Abu Dhabi.

Pizza Hut raises $342,000 for Easter Seals from national promotion.

1980:
Pan Pizza is introduced throughout the system.

Restaurant numbers 4,000 opens.

1982:
The Pizza Hut ET glass promotion is picked as the top marketing promotion of
1982 by the editorial staff of Chain Marketing and Management.

Pizza Hut serves one and a half million pounds of pasta annually.

1983:
Personal Pan Pizza, with a five-minute guarantee, is introduced throughout the
system.

Pizza Hut celebrates 25th anniversary.

Pizza Hut employs 10,000 teenagers from 16 to 19 years

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1984:
BOOK IT! national reading incentive program is launched with 200,000
elementary students enrolled.

There are more pizza locations than hamburger restaurants in the United
States. Pizzerias account for 9.9% of all restaurants in the U.S.

1985:
Priazzo and Calizza are introduced.

1986:
The system celebrates the opening of its 5,000th restaurant, located in Dallas,
Texas.

Delivery service, as a new concept, is initiated.

Fastest construction of a Pizza Hut restaurant takes place in Wichita, KS --- 39

days from start to finish. The national average is 85 days.

1988:
Hand-Tossed Traditional Pizza is introduced throughout the system.

Pizza Hut celebrates its 30th anniversary with a total of more than 6,000
restaurants and delivery units worldwide.
President Ronald Reagan awards Private Initiative Citation to Pizza Hut
President Art Gunther for the creation of BOOK IT! Program.

1989:
The Pizza Hut Jobs Plus program expands nationwide to employ more than
10,000 individuals with physical and developmental disabilities. The Jobs Plus
program is recognized as the largest corporate initiative of its kind in the food
service industry.

Pizza Hut opens its 1,000th international unit in Welland, Ontario, Canada.
Pizza Hut now serves 54 countries.

Pizza Hut sells 9.1 million "Land Before Time" puppets. When released to the
public, the movie enjoyed the largest opening ever for an animated feature.

For the first time in history, Pizza Hut pizza is delivered to the White House.
First Lady Barbara Bush throws a party for 200 Washington, D.C. children during
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a "Reading is Fundamental" reception.

1990:
Pizza Hut system sales reach $4 billion.

Pizza Hut delivers more than 1,340,000 pizzas on Super Bowl Sunday, about
7,000 pies a minute.

Kamran Atri, assistant manager in Leesberg, VA serves his way into the Guinness
Book of World Records by waiting tables at the Leesberg, VA Pizza Hut
restaurant for 136 hours, donating $1,200 in tips to the Loudoun County Shelter
for Abused Women & Children.
More than 4,000 Jobs Plus employees work for Pizza Hut.
Personal Pan Pizza becomes available at 1,000 Stop 'N Go convenience stores.

1992:
Lunch buffet introduced in 1,800 units.

Pizza Hut sets up two mobile hot trailers in Florida City and Goulds, FL after
Hurricane Andrew wreaks havoc. Pizza Hut provides 120,000 free meals to relief
volunteers and those who lost their homes.

Pizza boxes redesigned to save 275,000 tree a year.

1993:
Pizza Hut introduces BIGFOOT Pizza -- two square feet of pizza cut into 21
slices.

The Harvest Program is launched nationwide to donate surplus food to food

rescue agencies.

Pizza Hut makes its fastest and farthest delivery: 600 large pepperoni pizzas on
a 24-hour flight from Dover Air Force Base to U.S. service personnel in
Mogadishu, Somalia.

Pizza Hut leads the entire restaurant industry in growth and sets new company
records for sales and profits.
Pizza Hut introduces Chunky Style Pizza in September.
Pizza Hut signs contract with 30 hotel companies throughout the country to
provide delivery service to their registered guests.
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1994:
Pizza Hut becomes the single largest retailer of basketballs in the United
States, selling 3.7 million balls during its NCAA Final Four promotion.

Pizza Hut opens 9,700 square foot Super Pizza Hut restaurant and
entertainment center in Mexico City.

Pizza Hut in Beirut reopens after being closed during the Gulf War.

Soccer legend Pele kicks a ball through the door of Pizza Hut restaurant number
10,000 in Sao Paulo, Brazil on April 13.

1995:
Pizza Hut launches the "You'll Love The Stuff We're Made Of" campaign.
Buffalo Wings soar onto Pizza Hut menu. These spicy chicken wings are served
with dipping sauce.
Two Customer Satisfaction programs initiated: a 1-800 Customer Satisfaction
Hotline and a Customer CallBack Program, which takes the pulse of 50,000
customers per week.
Pizza Hut launches Pizzeria Stuffed Crust Pizza, which immediately sets
company sales records.
The Deliver Me Home program is created by Pizza Hut and the National Center
for Missing and Exploited Children and is tested at the Dallas/Fort Worth
International Airport to inform the community of an important identification
tool in helping to locate, identify and return missing children to their families.
Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain sponsored
annually by Restaurants & Institutions magazine, making Pizza Hut the "Best
Pizza Chain" ten of the last eleven years.

1996:
Pizza hut comes to India with a dine in restaurant Banglore that has special
vegetarian pizzas. In additional to traditional Italian toppings , it incorporates
Indian favorites such as Chicken tikkas, Lamb korma etc. In its list of innovative
toppings. Along with pizzas, the menu features appetizers like garlic bread and
soups, fresh salads, oven bakes pastas and choice of ice-cream sundaes.

Pizza Hut airs its first ever ad during the Super Bowl.
Pizza Hut delivers 30% of the 12 million pizzas delivered on Super Bowl Sunday.
This is the biggest pizza delivery day of the year.
On May 30, Pizza Hut introduces two varieties of chicken-topped pizza... Italian
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Chicken and Chicken Supreme.

1997:
Pizza hut opens a restaurant in the capital's building bustling M-block market in
Greater Kailash-I, Unlike the existing Pizza Hut at Shanti Niketan which is
delivery counter for just pizzas, this is dine-in where the entire menu (salads,
appetizers, pastas, deserts and of course pizzas) is available. Letting Delhiites
get a taste of Pizza hut And getting them to
'Get real!'

Pizza Hut launches a meatier pepperoni.

PepsiCo announces restaurant spin-off.
Pizza Hut launches "Totally New Pizzas" a quality initiative putting sliced fresh
vegetables and meaty meats on pizzas.
Pizza Hut launches "The Edge pizza"

1998:
Pizza Hut celebrates 40 years of making and serving great pizza.Pizza Hut
launches "The Sicilian Pizza" a flavorful crust with garlic, basil and oregano
baked right into the crustPizza Hut launches "The Best Pizzas Under One Roof"
campaign.Pizza Hut features Sony's Crash Bandicoot in the Stuffed Crust
Pizza/Sony Promotion.

1999:
Pizza Hut launches The Big New Yorker Pizza. A 16-inch pizza with a sweeter,
savory sauce, 100% real cheese cut into 8 big foldable slices. Pizza Hut brings
New York-style pizza across America.

Pizza Hut features Fran Drescher, Spike Lee and Donald Trump in The Big New
Yorker Pizza advertising campaign. The celebrity campaign launched in the pre-
game advertising for Super Bowl XXXIII.
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History in PAKISTAN
In PAKISTAN, the first branch of Pizza hut was opened in 1993 in Clifton
Karachi.
It is the franchiser of MCR (MANZAR CORNAY RIAZ) (PVT) LTD, that is now
owned by Habib Oil.
MANZAR RIAZ was the first person who franchise the Pizza hut.
Second branch was opened in LAHORE on M.M Alam road in 1996.
In FAISALABD, it was opened on 10th OCT, 2003.
Overall it has 25 branches in all over the country.

COMPETITIVE EDGE
Pizza hut has a competitive edge on other competitors that is provide services
to its customers.
It has also takeaway/ restaurants at railway station Lahore and Fortress
Stadium. Other competitors do not provide services to the customers at their
restaurants. Self service is provided in all other restaurants.

COMPETITORS OF PIZZA HUT

No any restaurant only deal in Pizza especially except PIZZA HUT. But it has
competitors, who deal in pizza and fast food in Pakistan, like
• AFC
• MC DONALD’S
• PAPA JOHNS
• PRONTO
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MISSION STATEMENT
The mission statement of PIZZA HUT is
“To become the most favorite restaurant all over the world”.

VISION
The vision of the PIZZA HUT is that “reach on the top of the peak to provide
best service and taste” &
“To see Yum on customer’s face”
 HEIRARCHY 18

CEO
Director

Cooperatin
g officer

NORTH
REGION

SOUTH
REGIO
N

AREA
COACH
ES
RJM

AJM

Shift
manger
Training
manager

Shift
supervisor

Cue
members
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PRODUCTS OF PIZZA HUT

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DRINKS
Go down "Ice-Cold and refreshing"

Aquafina®
Diet Pepsi®
Mountain Dew®
MUG® Rootbeer
Pepsi®
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APITIZERS
"So good you'll want to eat them first"
Breadsticks
Buffalo Wings
Cheese Sticks
Garden Salad
Bag Salad
Caesar Salad

DESERTS
"Save the best for last"
Baked Cinnamon Sticks
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INTEGRITY IS OUR CORE VALUE

At Pizza Hut, our culture reflects our values. This includes a shared vision of
who we are and where we're headed. And it encompasses everything from the
way we treat our customers to how we deal with our competitors.

One of the most important values within the Pizza Hut culture is integrity. Our
people are committed to providing uncompromising quality and to providing
service that is personal. In fact, our people strive each day to provide what we
call "customer mania." We want to give the kind of service that will make our
customers tell stories to their family and friends about Pizza Hut.

Our commitment to integrity extends to the role we play in the communities we

serve. Wanting to instill a life-long love of reading in children, we created the
BOOK IT!® National Reading Incentive Program in 1984. This unique program,
awards a complimentary Personal Pan Pizza® and special recognition to
elementary school children who achieve set reading goals. Former U.S.
Secretary of Education Richard W. Riley cited BOOK IT!® as the model for
corporate/education partnership. Today, 65% of public, private and parochial
schools use BOOK IT!® in over 910,000 classrooms. In 2005, more than 22
million children in the U.S. were enrolled in the BOOK IT!®.

Our integrity is also exemplified by how we treat our employees. We invest

heavily in our people through skills training and management development. We
encourage them to think unconventionally, to take prudent risks to achieve
results. And we provide an informal environment with open communications to
give them the freedom to make contributions on their own initiative. This is a
part of our culture we value highly. We call it "ownership." It's the feeling that
comes from knowing you can affect the company's direction through your
expertise, innovative ideas and hard work. And because we give our employees
a stake in the company's success, they take on the kinds of challenges people in
other businesses only dream of.
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TYPES OF PLANNING
Structurally, Planning is split into three teams:

Business Planning, who manage the total business and individual unit
budgeting process, as well as providing commercial analytical support to our
Operators

Strategic Planning, who drive the long range planning process, and who
support strategic projects around the business

Financial Investment, where our focus on returns is displayed through

control of our investment processes.
Both Planning and Control team members spend much of their time helping
other team members in Pizza Hut, and in turn are sought out to add commercial
and financial advice to the business as we work together in achieving our
business goals.
PLANNING
“Planning is selecting mission and objectives as well as the actions to achieve
them which requires decision making that is choosing a course of action from
alternatives”.
The manager of PIZZA HUT classified planning in following categories:
Mission
Strategies
Policies
Decision making
While making plan premises the manager of PIZZA HUT, first understand the
mission, goals, strategies, policies.

MISSION STATEMENT
“Broad declaration of the basic, unique purpose and scope of operations
distinguishing the organization from others of its type”.
The mission statement of PIZZA HUT is
“To become the most favorite restaurant all over the world”.

STRATEGIES
“Large scale action plans for interacting with the environment with the
environment to achieve long term goals”.
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In PIZZA HUT, the major strategies and policies that give an overall direction to
operations are in the areas of growth finance, public relations, products and
services and in marketing.

PRODUCT STRATEGIES
We adopt the strategy aims at reduction in cost. For this, we emphasize on
area such as research and development.
In Faisalabad, PIZZA HUT adopt the penetration growth strategy. In all other
cities, PIZZA HUT adopt the strategies according to the situation.

POLICIES
“Policies define an area within which decision is to be made”.
PIZZA HUT adopt the policies for help to decide issues before they come
problems.
PIZZA HUT adopt the policies of hiring only trained workers, promoting for
within conforming strictly to high standard of business ethics, setting
competitive prices and insisting on fixed rather than cost plus pricing.
PIZZA HUT adopt policies for
• Operational leadership
• Product leadership
• Customer closeness
Operational excellence means providing a good product or service at a low
cost.
For product leadership we innovate a stream of new Pizza’s taste than our
competitors do.
For customer closeness PIZZA HUT adopt the policies to keep in touch with
customers to provide them quality food and services.

STEPS OF PLANNING
Planning in PIZZA HUT considerate and be aware about the opportunities in
light of market competition, what customer want about strengths and
weaknesses.
Then PIZZA HUT sets goals where it want to be and what we want to
accomplish.
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Considering planning premises PIZZA HUT scan the environment, which is

suitable for the accomplishment of goals.
Identify alternatives and compare them in the light of goals which alternative
will give the best chance of meeting our goals at a low cost and highest profit.
After choosing alternatives PIZZA HUT formulate supportive plans and final
quantify plans by budgeting.

KEY OF MANAGEMENT
“The process of designing, maintaining an environment, in which individuals
working together in groups efficiently accomplished selected aims”.
The key of management in PIZZA HUT is “strong communication” with the
customers and with their employees and “follow up”.

GOAL OF MANAGER
“Goal is a future target that result an organization wishes to achieve”.
Some people say that the goal of all managers is simple to make profit. But we
believe in the “long term” increase and sustaining the profits of PIZZA HUT. For
this purpose we are working to establish an environment, in which we can
accomplish group goals with least amount of time, money and personal
dissatisfaction.

FOR SUCCESSFUL MANAGEMENT

For the successful management,

We learn about the needs of our customers,

We are oriented towards action.

Focus on the business, we knew well.

Divide our organization structure.
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THEORY
“Theory is the systematic grouping of inter department concepts and principles,
that gives a framework to, or ties together a significant area of knowledge. It
gives or tell us the limits & boundry, in which we can do our work”.
We adopt the theory of “management” while making decisions.

MANGERIAL ROLE APPROACH

Managers of PIZZA HUT play the roles

Interpersonal role

Informational role
Decisional role

COORDINATION,THE ESSENCE OF MANAGERSHIP

“It’s the whole beauty of the management. It is the essence of manager ship. It
is for achieving harmony among individuals efforts towards the accomplishment
of group goals”.
In some organizations, people consider coordination to be a separate function
of the manager. But in PIZZA HUT, the managerial function is an exercise
contributing to coordination.
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EXTERNAL ENVIRONMENT
“All the factors and forces that support or oppose the efforts is called
environment”.
PIZZA HUT is the operating in a pluralistic society, where so many organizations
are working.
The external environment influence PIZZA HUT policies and functions in
following function.

THE TECHNOLOGICAL ENVIRONMANT

The technology effect the PIZZA HUT in so many ways. Through technology
PIZZA HUT launch online order service. PIZZA HUT is divided in two categories:

Front of the house

Back of the house

Technology effect both houses but at back of house improved new equipment,
improve the quality of products & reduce the time by latest equipment. Which
increase the effectiveness of our services.

THE ECOLOGICAL ENVIRONMENT

The ecological environment also effect PIZZA HUT. When any type of deceases
prevail in chicken or other material, people do not like to take the product,
which include in material.

ECONOMIC ENVIRONMENT
Economic environment cause not so many problems in PIZZA HUT, because the
people pay for their satisfaction.

SOCIAL ENVIRONMENT
Social environment is highly effect PIZZA HUT.
Any social violence create so many problems for PIZZ HUT.
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INTERNAL ENVIRONMENT
The management system of PIZZA HUT is very strong. No person can deviate
from his duties, that cause any problem. It is in the mission statement of PIZZA
HUT that every boss has a boss. So, a check prevail on all the employees and
they don’t deviate from their duties, that cause any disturbance.

SOCIAL RESPONSIBILITIES
“A business obligation beyond that required by law and economics to pursue
long term goals, that are good for society”.
Being the manager of PIZZA HUT, we do not take any action that effect the
society in wrong way. There is a communication board, which take measure to
make the policies that is beneficial for the society.

ETHICAL RESPONSIBILTIES
Our ethical responsibilities are to consider the value of our customers and take
measures to increase the satisfaction. In Ramadan, we arrange “iftaar”.
We fix a particular area for smoking people.
We introduced birthday packages for kids. We conduct the service of online
order. We provide also “home delivery” service.

Our plans are like our pizzas - BIG!

We want more and more people to enjoy Pizza Hut restaurants.

We want to open more restaurants.

We want to exploit every delivery opportunity.

We want to be the UK's favourite restaurant to work in.

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CONTROLLING
“Controlling is measuring and correcting individuals and organizational
performance to ensure that events confirm to plan where deviation from
standards exist helping to correcting them”.
Controlling is necessary for planning. Planning must proceed controlling, plans
are not self achieving. Some means of controlling like budget for expense,
inspection records and the record of labor hour lost are generally familiar.
Manager of PIZZA HUT, first make plan to accomplish specific goals then
activities are checked to determine whether they confirm to the plans.

PROCESS OF CONTROL
Effective control requires objective, accurate and suitable standards.
Effective control requires special attention to those factors critical to
evaluating performance against plans.

Within Control, we have teams that are responsible for the following:

Preparing and reporting accurate data to Senior management, Investors

and Statutory bodies

Supporting the expansion programs of the Franchising and Business

development teams

Analysing variances from Plan and Forecasts to facilitate and influence

decision making
Paying over 15,000 employees on a weekly basis and ensuring the
related tax and statutory responsibilities are discharged

Paying the suppliers who keep us supplied with food, drink and the
services that we need to run our restaurants

Treasury and Tax management

Insurance and Estates management

Reconciling cash, cheque and credit card receipts from restaurants.

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We also have specialized tax expertise to ensure that our liability to the
government is calculated properly.

Planning's role is to ensure that our underlying business performance is

analysed & understood, that our business & units have suitably stretching
performance targets and that our continual drive to improve our business
returns is well on track.

CHAMPS PROGRAMM
PIZZA HUT introduce a new program, that is CHAMPS For check on workers
Both Planning and Control team members spend much of their time helping
other team members in Pizza Hut, and in turn are sought out to add commercial
and financial advice to the business as we work together in achieving our
business goals.

C- cleanliness

H- hospitality

A- accuracy

M- maintenance

P- product quality

S- speed
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Leading
We will achieve our business aims by living our values...

Customer Focus
Belief in People

Recognition

Coaching and Support

Accountability

Executional Excellence

Positive Energy

Teamwork

Customer Focus
We listen and respond to the voice of the customer
Belief in People
We believe in people, trusts in positive intentions, encourage ideas from
everyone and actively develop a workforce that is diverse in style and
background.
Recognition
We find reasons to celebrate the achievements of others and have fun doing it.
Accountability
We do what we say, we are accountable, we act like owners
Excellence
We take pride in our work and have a passion for excellence
Positive Energy
We execute with positive energy and intensity...we hate bureaucracy and all
the nonsense that comes with it.
Teamwork
We practice team together, team apart
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EMPLOYMENT-PRACTICES
Working Hours & Conditions:
In compliance with applicable laws, regulations, codes and industry standards,
PIZZA HUT are expected to ensure that their employees have safe and healthy
working conditions and reasonable daily and weekly work schedules. Employees
should not be required to work more than the number of hours allowed for
regular and overtime work periods under applicable local, state and federal
law.
Non-Discrimination:
PIZZA HUT implement a policy to effectuate all applicable local and federal
laws prohibiting discrimination in hiring and employment on the grounds of
race, color, religion, sex, age, physical disability, national origin or any other
basis prohibited by law.
Child Labor:
PIZZA HUT not use workers under the legal age for employment for the type of
work being performed in any facility in which the Supplier is doing work for
Yum. In no event should PIZZA HUT use employees younger than 18 years of
age.

Notification to Employees:
To the extent required by law, PIZZA HUT establish company-wide policies
implementing the standards outlined in this Code and post notices of those
policies for their employees. The notices should be in all languages necessary to
fully communicate the policy to its employees

FORMAL ORGANIZATION
PIZZA HUT is a formal organization, which adopt
international structure of rules.
DEPARTMENTATION
PIZZA HUT in PAKIATAN is franchised by MCR company. It
divide PAKISTAN n two regions. SOUTH region and NORTH region. Following are
major departments.
Marketing department
Finance department
Research & development department
CENTRALIZAION:
PIZZA HUT adopted centralized approach.
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ORGANIZATIONAL CULTURE OF PIZZA HUT

PIZZA HUT believes in value based organizational culture.

Goals are set in an automatic manners.

Decision making centralized. Authorities are narrowly defined.
People are selected on the basis of performance criteria.
Managers practice participate leadership.
Communication flow is primarily top to down.
Individuals exercise a great deal of self control.
Focus is on multiple criteria.

PROBLEM HANDLING PRINCIPLES

Never argue with the customer

Never blame other cue members

Solve the problem before it made complain

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STAFFING
RECRUITMENT
The process by which a job vacancy is identified and potential employees are
notified.
The nature of the recruitment process is regulated and subject to employment
law.
Main forms of recruitment through advertising in newspapers, magazines, trade
papers and internal vacancy lists.
SELECTION
The process of assessing candidates and appointing a post holder
Applicants short listed – most suitable candidates selected
Selection process – varies according to organisation:
SELECTION PROCESS STEPS
Complete application form
Comprehensive interview
Background investigation
Selection
Training
Provides new skills for the employee
Keeps the employee up to date with changes in the field
Aims to improve efficiency
Can be external or ‘in-house’ ”ON JOB”
REWARDS SYSTEMS
The system of pay and benefits used by the firm to reward workers
 Fringe benefits
 Flexibility at work
 Holidays, etc
Departmentation

 By Territory or Geography
 By Customer
 By Product
To achieve economic advantage &Uses Specialized technology & for
Simplifies Training PIZZA HUT also made Matrix departmentation
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TURNOVER OF EMPLOYEE
Turnover means “The quital of employee”.
Quital means” Leave the organization”
.the ratio of turnover of the employee is 45%.

RATIO OF CUSTOMER
The ratio of come the customer is, 400 customer daily. That is average. And
the average transaction is 750.

ADVERTISING/PROMOTION
The media is used for advertising or promotion by PIZZA HUT is fly distribution
and print media like newspapers, magazines etc.
GROWTH RATE
“It means to high the intention or trend is favorable to one thing, that is called
Growth rate”.
The growth rate or sakes growth of PIZZA HUT is 125% from last to this year.

CHALLENGER TREND
We wish to interact with the customer and connect with the customer for life
time.

DIVERSITY
It is more than a philosophy at Yum!, it is part of our founding How We Work
Together principles. Our global culture is actively developing a workforce that
is diverse in style and background, where everyone can make a difference.
Building Yum's diverse foundation at all of our brands gives us a competitive
edge and helps drive Customer Mania.

AUDITS AND INSPECTIONS

Each Supplier should conduct audits and inspections to insure their compliance
with this Code and applicable legal and contractual standards. In addition to
any contractual rights of Yum or Unified Foodservice Purchasing Co-op, LLC
("UFPC"), the Supplier's failure to observe the Code may subject them to
disciplinary action, which could include termination of the Supplier
relationship. Failure to comply with this Code will be sufficient cause for Yum
to exercise its
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right to revoke the Supplier's approved status. Yum reserves the right, as a
condition of continuation of approval, to conduct (or have its designee conduct)
periodic, unannounced inspections of Suppliers and their facilities and business
practices to verify compliance with these standards. The business relationship
with Yum and UFPC is strengthened upon full and complete compliance with
the Code and the Supplier's agreements with Yum and UFPC.

It's about kids. It's about books. It's about the joy of reading.
In 1985, Pizza Hut® created a reading motivation program called
the BOOK IT!® National Reading Incentive Program for children in
grades K-6. More than 22 million students participate in the
program every year, and Pizza Hut rewards these young readers
for their accomplishments with free pizza, praise and
recognition.
We've earned our reputation.
During the past four decades we've built a reputation for excellence that has
earned us the respect of consumers and industry experts alike. Building a
leading pizza company has required relentless innovation, commitment to
quality and dedication to customer service and value. The qualities of
entrepreneurship, growth and leadership have characterized our business
through more than four decades of success. Through the strength of our
heritage, our culture and our people and franchisees, we look forward to even
more success in the decades ahead.

THE FUTURE
• Our plans are like our pizzas - BIG!

- We want more and more people to enjoy Pizza Hut restaurants.

- We want to open more restaurants.
- We want to exploit every delivery opportunity.
- We want to be the UK's favorite restaurant to work in.

OUR PASSION
To be the best hospitality business...
anywhere in the world

the best branded restaurants

the best delivery business
the best franchise network
the best food, service assets and value the best for families
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So how will we know when we are the best?

We have set some milestones for the journey,

against which to measure progress:

Our Bold Goals

5 million smiles every week

SWOT ANALYSIS

THREATS
Competitors
External environment

WEAKNESSES
Price is higher for normal person…….which is not affordable for every one.
Less Branches

THE OPPORTUNITY
We’ve been waiting for…
Part of the largest restaurant chain in the world
Over 20,000 franchises around the world
Innovative range of pizzas under one roof

Pizza Hut wins the 1995 "Choice of Chains" award for Best Pizza Chain
sponsored annually by Restaurants & Institutions magazine, making Pizza
Hut the "Best Pizza Chain" ten of the last eleven years.
Pizza Hut is the largest pizza restaurant company in the world. It has 12,000
outlets in 90 countries, employing more than 300,000 people

Marketing strategy for Pizza Hut

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The marketing strategy for Pizza hut includes target market the 4 P’s that
include:
Product, Promotion, Price and Place. All these integrate together in
accordance with the target market and then make a good marketing
program to serve, attract and satisfy the customers at the same time

Location No of branches
Karachi 6
Hyderabad 1
Lahore 5
Islamabad 1
Faisalabad 1
Multan 1
Peshawar 1
Sialkot Coming soon
Nothing is more important to us than food quality and safety.

Like others, Pizza Hut are closely monitoring the Avian Flu situation around
the globe, and have mobilized a team to proactively create contingency
plans in case we have to address this issue. We are working with our
suppliers, government officials and restaurant teams to safeguard our food.
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RECOMMENDATION

PIZZA HUT is working in a very manner way, no doubt. But the problem is just
this in my view, that it is just for high class. Normal person can not afford pizza
hut. Means the cost of PIZZA HUT is very high. So, in my view, PIZZA HUT should
less price for low class or normal person or introduce some special packages for
the normal man. Except this, everything is going good in PIZZA HUT>