P. 1
Samba

Samba

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Publicado porNurul Istiqomah

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Published by: Nurul Istiqomah on Dec 14, 2010
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02/21/2014

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People with 100+ emails per day appreciategetting the story quick and straight. The best
symptom descriptions start with one or at the most two sentences describing what the
writer does not like about the behavior of his system. Mention which DIAGNOSIS.txttest
failed,both by number and by command. Then quickly mention when it began,what else
began around that time,and other symptoms noticed. Give a terse description of the sys-
tem,including only those components likely to be part of the problem. Quickly describe
the outcome of tests performed so far. Maybe ask a couple short questions about the way
things work. Finally,include a condensedsmb.confand maybe a log listing pruned to
show only the pertinent information.

All too often communications start with a sentence such as “I have a Samba problem,”
followed by a long and detailed description of the system,followed by a 200-line

smb.confcomplete with comments,commented-out parameters,parameters explicitly
specified to default values,and then maybe a voluminous log listing. Interspersed some-
where in there is the perceived misbehavior of the system,but it can’t be found in a
minute,so the message is most likely skipped.

This brings up the question of whether to attach smb.confor to include it in the body.
Opinions vary,but the bottom line is that if the smb.conffile is big enough to be perceived
as a problem in the body,it should probably be condensed. Combine that with the fact that
many email clients make it time consuming to open attachments,and attachments reduce
the likelihood of a response.

Troubleshooting Samba

CHAPTER22

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