ATTITUDE

IMRAN S. MALIK

S hi m r an
z Skills
 Belief
Belief is a feeling of certainty
that something exists or
is good.
 Values
The values of a person or a group
are the moral principles and beliefs
that they think are important in life
and that they tend to live their
lives accordingly.
 ATTITUDE
1.Your attitude to something
is the way that you think and feel about it.

2.Your attitude towards someone is the way

you behave when you are dealing with them
especially when this shows how you feel
about them.
 What is an
attitude?
A mental and neural state of readiness, organised
through experience, exerting a directive or dynamic
influence upon the individual’s response to all objects
and situations with which it is related
 What is an
attitude?
An attitude is a psychological tendency that
is expressed by evaluating a particular
entity with some degree of favour or
disfavour
 What is Attitude ?
It express an individual’s positive and
negative feeling about some objects.
It descries an individual’s feelings,
thoughts and predisposition to act toward
some object in the environment.
The attitude is like and
Ice Berg
KNOWN TO
BEHAVIOR OTHERS 10 %
KNOWLEDGE
&
ABOVE SEA LEVEL
SKILLS

VALUES – STANDARDS –
UNKNOWN TO
JUDGMENTS
OTHERS 90 %
ATTITUDE
MOTIVES – ETHICS - BELIEFS
SO
What is
attitude?
Attitude is a
hypothetical
construct that
represents an
individual's like or
dislike for an item.
 WHAT MAKES YOUR LIFE
100% ?
Let each letter of the alphabetic has a value equals to it sequence of the
alphabetical order:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

S K I L L S
19 11 9 12 12 19 = 82
K N O W L E D G E
11 14 15 23 12 5 4 7 5 = 96
H A R D W O R K
8 1 12 4 23 15 18 11 = 98
A T T I T U D E
1 20 20 9 20 21 4 5 = 100
 Attitude structure
Attitudes consist of three related
components:
1.An emotional component consisting
of emotional reactions toward, or
feelings about the attitude object.

2.A cognitive component consisting of

thoughts and beliefs about the attitude
object.

3.A behavioural component consisting

of actions toward the attitude object.
 Components of Attitude:
• Affective = feelings about
the attitude object.
• Behavioural =
predisposition to act
towards the attitude object
in a certain way.
• Cognitive = beliefs about
the attitude object.
• Any given attitude may be
based in lesser or greater
amounts on any of these
components
 Where do attitudes come
from?
• Some attitudes seem to reflect stable, internal
dispositions of the individual
– i.e., ‘ways of seeing the world’

• Broad attitudinal dispositions might have a

shared genetic basis

• This is most likely for ‘gut-preferences’:

– For example, feelings of disgust at certain smells or foods
Positive
Attitude
A positive attitude
allows a person to
create the life they
want because they are
not afraid to see things
as they really are and
work to create their
S hi m r an
z Skills own reality.
 Explicit V. Implicit
Attitudes
Once we have developed an attitude (an
orientation to some object), this attitude
can exist in a number of states:

1.Explicit attitudes:
– The evaluations we consciously express.

1.Implicit attitudes:
– Involuntary responses to the attitude object.
 Explicit
How much do you like the monarchy?

Not at 1 2 3 4 5 6 7 Very
all much
Implicit
Implicit
 Explicit V. Implicit
Attitudes
• Our explicitly expressed attitude and our
implicit reactions can be the same thing.
• But, there can also be a difference between
what people say and what they think or
believe
• Raises questions about attitude
measurement
• Raises possibilities for studying attitudes
 Attitude function
Attitudes will fluctuate in order to serve our current
needs.
Four major functions
1. Utilitarian function
- Helps person to achieve rewards and gain
approval from others
2. Knowledge function
- Attitudes can be used as a “frame of reference”
for organizing the world so that it makes sense
- For example, we perceive knowledge that contradicts our views with
suspicion, thus forming a negative impression of that source of
information (Giner-Sorolla & Chaiken, 1997).
 Attitude function
3. Ego-defensive function
- Helps to cope with emotional conflicts and
protect and enhance one’s self-esteem.
- E.g., one’s job not going well, can blame colleagues or his boss, this
negative orientation towards the people he or she blames protects one
from acknowledging painful truths.

4. Value-expressive function
- Help to express central values and core
aspects of self-concept.
- For example, if you are a person who firmly believes in fair treatment
and equality towards others, you’ll most likely have a positive attitude
towards particular political parties and a negative attitude towards others.
What words
can you see?
What words
can you see?
 What words
can you see?

S hi m r an
z Skills
What is required ?

An ATTITUDINAL CHANGE
for the BETTER
 S
ER
R RI
BA

Barriers to changing attitude

Prior Commitments
Insufficient information
Personal Ego
Influence of social surroundings

To bring a change you have

to oversome these barriers
 UDE
TI T
AT
OD
Good Attitude Plays A Vital
GO

Role
Good work attitude is
important for the increase of
success at work. Any
company or concerns that are
looking for good employees
and workers will look only for
the person who has got good
work attitude
 P
ELO
V
DE

How to develop such good work

attitude?
Say You Can Do it
Never Say it’s not Possible
Do Not Complain With Your Work
Hard Work
Plan your Work
 Behavior
A person’s behavior
is the way they act in general,
especially
in relation to the situation they are in
or the people they are with.
 Attitudes + behaviour
• Part of the interest in attitudes is due to the
assumption that people act in accordance with
their attitudes:

• Companies spend ridiculous amounts of money on

advertising campaigns designed to change
people’s attitudes toward their products.

• Political parties closely monitor opinion polls to try

and gauge the mood of the community and the
likely outcome of elections.

• Do attitudes really predict behaviour?

 Attitudes + behaviour
• Later research confirmed the gap:
– E.g., Wicker (1969) reviewed research on the
attitude-behaviour link
– Although the two were usually positively related, the
relationship was typically small (average r = .15).

• Evidence for weak relationships between

attitudes and behaviour prompted 2
responses:
1. Attitudes are a load of rubbish!
2. Attitudes are related to behaviour, but the
relationship is more complex
 Attitudes + behaviour: The
full story
1.Not all attitudes should be related
to behaviour:
• Specific attitudes should predict behaviour
better then general attitudes
• Strong (accessible) attitudes should predict
behaviour better than weak attitudes.
1.Other variables are involved in the
attitude-behaviour relationship
The theory of reasoned action
The theory of reasoned action
 The theory of reasoned action

Attitude

Intention Behaviour
Subjective
Norms
 The theory of planned behaviour

Attitude

Intention Behaviour
Subjective
Norms

Perceived
behavioural control
 Attitudes + Behaviour: The
full story
• Research using more complete models have
provided a better account of the attitude behaviour
relationship:

• Attitudes are related to behaviours – but not

directly.

• Attitudes affect behaviour - in combination with

norms, control beliefs, and intentions.

• In addition to being a theoretical improvement, this

approach has also proven to be very practical.
 Unbelievable results from
positive attitude

S hi m r an
z Skills
 - Improved
relationships
with others both at
home and at work

- More opportunities
for
success

- Improved productivity
S hi m r an
z Skills
 Think of it this way:

Developing a positive
attitude means
interpreting life's events
in a way that is truthful,
honest, and self
affirming.

S hi m r an
z Skills
 Think of it this way:

Keeping a positive
attitude means
continuing with these
positive and self
affirming interpretations
of life's events, even
negative events.

S hi m r an
z Skills
 Some Positive Attitude
tips

S hi m r an
z Skills
 Believe that you are in
charge
Your life doesn't just happen to you
accidentally. You create it. If you do not accept
this fundamental belief no amount of positive
attitude tips will help you to manifest the life
you want.

S hi m r an
z Skills
 Live with intent and
purpose
Know what it is you want from
life and continue to put yourself
in charge of obtaining it.

S hi m r an
z Skills
Live with emotional inquiry and
clarity
Keep examining your emotional reactions to
life's events. Ask yourself " What am I feeling
right now? When was the first time I felt like
this and why am I interpreting this
circumstance in the same way.

S hi m r an
z Skills
 Practice being grateful
No matter how unlucky or
dreadful you think your life is
practice being grateful for one
small thing every day.

S hi m r an
z Skills
 Help and serve
others
Find things to help other
people.

S hi m r an
z Skills
 •Conversation Attitude

Conversation Attitude
3 good rules to think about before
speaking are:
 CONVERSATION ATTITUDE

Is it true?

Is it nice?


Is it necessary?

•Arabic Proverb
 •Conversation Attitude

 Think about these rules before speaking to

avoid hurting people by what you
say. Below are more rules for good
conversation manners:
 •Conversation Attitude

•Speak slowly and clearly.

Mention a topic of shared interest.
 •Conversation Attitude

 Don't talk too much about yourself.

•Don't try to control the

conversation, but don't remain silent.
 •Conversation Attitude

 Ask the other person's opinion and listen to it.

•Do not ask personal questions such as age, weight,

or how much something cost.
 •Conversation Attitude
 Do not ask a question that you would not
want to answer yourself.

•Give the other person a chance to speak.

 •Conversation Attitude

 Don't interrupt or break in when the other

person is speaking.

•Do not finish the other person's sentences.

 •Conversation Attitude
 Try not to talk about boring topics.

•Give more than one word answers and add

interesting facts.
 •Conversation Attitude

•Be truthful.

 Think before you speak;

don't hurt the other person's feelings.
 •Conversation Attitude

•Don't argue, brag, or exaggerate

 Treat others the way you would like to be

treated.
 •Conversation Attitude

•Always laugh with them instead of at them.

If you think you can, you’re right.
If you think you can’t, you’re
right again.

Yes, it is all a matter of attitude.

The world is your mirror
and your mind is a
magnet.

• Life will give you what

you attract with your
thoughts.
• Think, act and talk
negatively and your world
will be negative.
• Think, act and talk with
enthusiasm and you will
attract positive results.
 (IS THERE ANYTHING
IMPOSSIBLE?)
• If you use the right instruments and
choose the right time, that is.
• Believe you can, you will.
• It’s all in your mind. Winning comes
from within.
• It is not your aptitude, but your
attitude, that will determine your
altitude in life.
• Happiness is simply a result of
choosing attitudes.
• Progress has always come from those
who said it could be done.
Yes. Conquering the world. Even
that is possible, if only you would
act at the right time and from the
right place!
 smile, please.

1. To be positive is natural.
---------------------------------------

• Be cheerful.
• Happiness is a state of mind. If you
think you are in heaven, you are.
• Use bright & positive language in
everything you do.
• Think positive. It is good for you.
----------------------------------------------------
• Expect the best. You will get it.
“Not doing good is evil.”

• (Even if you cannot do good, refrain

from evil at least) – is it enough? The
answer is, No.
• (“Not doing good results in evil.”)
• Try to help in every little way,
whenever & wherever it is possible.
• Every time something good happens to
you, make sure something good
happens to someone else.
 Be open.
• Free your mind from prejudices.
• Have an open mind. “Emptied, you hold.”
• Be receptive to ideas.
• Be quick to listen. Be slow to respond.
• Perceptions differ. What is right in your
view may not be that.
• Don’t jump to conclusions. See the other
person’s point of view.
• Have a sound sense of
proportion.
• See the things as they Be balanced!
are. See the big as big
and the petty as petty.
• Wisdom is knowing what
to overlook.
• Seeing negative is not
being negative.
• Those who see the
negative are as
important as those
who see the positive.
 Think right towards
people.

• Have a positive attitude towards people. Find

qualities in them to like.
• Everyone’s, just everyone’s, life is littered
with compromises, morally questionable
decisions & inconsistent behaviour. Keep this
in mind.
• People can only be as perfect as you are.
Accept differences & limitations.
• Judge them less harshly. Don’t be hostile
when they slip up in tiny ways.
 LEARN TO BE ANGRY

• Know what to be angry about.

• One cannot be neutral between
the right and the wrong. One so
neutral is on the side of injustice.
• Evil multiplies when good people
don’t champion what is right.
• “Injustice anywhere is a
threat to justice everywhere.”
• Not to be angry at injustice is
to be dishonest.
“Rudeness is a weak person’s
attempt at strength.”

• Be considerate, friendly & affable.

• Practise courtesy. Say - please.
• Tell the truth by all means, but with tact
& kindness.
• Explain. Do it patiently.
• Accommodate the other viewpoints.
• Allow criticism. It is often constructive.
 But, manage that anger.
• tack the thing rather than
the person.
• If you must say unpleasant
things, say them in a pleasant
way.
• Sugar-coat your criticisms.
• It is easy to say a few mean
words in the heat of the
moment. Refrain.
• Don’t drag out issues from the
past.
• Don’t make any personality digs
or snide remarks.
• Avoid being embroiled in a
screaming match.
“ YOU CAN BE YOUNG JUST ONCE.
BUT YOU CAN BE IMMATURE
ANYTIME! ”

• Resist the temptation to be childish.

• Be a grown up. Be mature.
• Be liberal in outlook & considerate in
action.
• Be understanding & forgiving. Refrain
from mischief.
• “An eye for an eye will leave the
whole world blind.”
• Do good to the person who has done you
wrong. Let this be his punishment.
 Grow up.
But retain the child in
you.

• Be playful. Import fun into all things

you do.
(“We don’t stop playing because
we grow old; we grow old
because we stop playing.”
• Be lively, not half-dead. Be alive to
things around.
• View the world in wonderment. Be
curious.
• Discover the joy in simple things &
deeds. Relish them.
• Dream (but be wakeful). What is
life without impossible dreams?
 “Battles are won first in the minds
before they are won in the battlefield.”
..

If you don’t control what you think,

you can’t control what you do.
 Have a winning attitude.
• ‘Yes, we can.’ • ‘I’ll come up with
• ‘We can make it alternatives.’
work.’ • ‘We have the
• ‘We are perfect for opportunity to be the
this job.’ first.’
• ‘We are a lean, • ‘There’s room for
mean machine.’ improvement.’
• ‘I’ll be glad to take • ‘We shall learn
responsibility.’ something new.’
• ‘It is a • ‘Let’s try it a few
challenge.’ more times.’
 No great talent
without great willpower

• Those who are determined and work

to win will win, no matter what the
destiny has ordained.
• The difficult can be done right away.
The impossible will take only a little
longer.
• There is nothing you cannot be,
there is nothing you cannot do, and
there is nothing you cannot have.
All you have to do is believe in you.
 Aim high.

• Let no horizon be too large for

you to gaze at.
• “In the long run you hit only
what you aim at.”
• “It is not failure but low aim
which is crime.”
• Aiming at an elephant &
failing is more glorious than
targetting a rabbit & felling it.
 Never quit. No one can cheat
you
out of ultimate success but you.

• Life is full of beginnings.

• A mere bend in the road is not the end of it.
• Have belief in yourself. Never sell yourself
short.
• There is always some good in every situation.
Look out.
• Sharpen your awareness to the opportunities
that lie around.
• You will never know what can be done until
you try it.
 The secret to success is never to give
up.

• Failures are but stepping stones to success.

• There are no mistakes in life, only lessons.
• Every failure is a lesson in learning.
• There is no failure except in no longer trying.
• Failing is not bad. Staying down is.
• No failure is final.
---------------------------------------
“Failure is a noun. The only fear it holds for
us is in the meaning we give it. Define failure
as giving up. Take control of it. ”
Don’t give in.

• Tough times don’t last. What

comes after them is bound to be
good.
• “The harder you fall, the higher
you bounce.”
• Learn to make the best of a situation.
Optimism is a duty cast upon you.
• Have hope. Things may change in a
day, and for the better.
 “No pressure, no diamonds.”
One who feels bound remains
bound.

Invest in yourself. Grow.

Keep growing
Only those who dare reach
great heights.
Opportunity exists only
when you can see it.
Opportunity is no accident.
It must be attracted.
Opportunity of a lifetime
should be seized within the
lifetime of the opportunity.
 Don’t be weighed down by
knowledge!

• You are what you know.

• Knowledge is power. But,
left unused, it has no
power in it.
• Little is ever achieved by
persons who are bookish.
 Indifference and
unconcern make a
superior & knowledgeable
person average.
 “He who has imagination
without knowledge has wings
but no feet.”

 Creativity without knowledge is rudderless.

Build up knowledge.
 Imagination helps in exploring the unknown.
Use imagination to go beyond knowledge.
 Reinforce your skills. Constantly update them.
 Rich vocabulary helps.
 A higher order language allows us
- to deal better with processes and things, and
– to convey more, saying less./
Where is the difference between a
rut and a grave?
Only in the dimensions!
• ‘Should I stay with the routine?’
No! Get out. Don’t be stuck in the present.
• ‘When do I act?’
Act now. Follow it through. Till success.
• ‘Should I self-start or..?’
Be pro-active, not reactive. Don’t wait for prompting.
• ‘How can I do more?’
Capacity is a state of mind. Do more of what you do, just like
that.
• ‘How can I do better?’
Crave for excellence in whatever you do. You can do better
by just willing to do better.
 “One is never too old to learn
(something foolish?).”

• To read is to grow.
• To read is also to lead.
• Learn something every day.

• Listen.
• Discussions make you richer.

• Grow every day. Overtake

yourself.
• Make incremental improvements,
every day.
 Excellence then is not an act,
but a habit.

• Aim at perfection. Achieve excellence.

• Develop an instinct for quality. It pays.
• If it is worth doing, it is worth doing well.
• Try to do it right at the very first instance. A work done
poorly must be done again.
• Do it in time.
• “We are what we repeatedly do.
------------------------------------------------------------
 Enemy of the country,
and the people!

• Q: “Des aur moashray ka dushman kise

mante hain?”
• A: “Jo waqat par apne kamoon ko pura
nahin karte hain.”
 Belief & Behavior
• Accept your limitations.
• But be aware of your qualities & strengths.
• Change your beliefs, and you change your behaviour.
• Change your behaviour, and you change your results, and your
life itself.
• Self-limiting beliefs are learnt behaviours. Anything that is
learnt can be unlearnt as well.
• List all negative beliefs. Replace them with the positive.
• Begin. Take the first step which is the most difficult.
• Anything worth doing is worth failing at, until you get it right.
Overcome your anxiety.

•Failure is not a crime. All humans are fallible.

•It is not terrible to be not perfect.
•Negative stress comes from what you tell
yourself, like –
‘I must always succeed’.
‘I’ve to meet everyone’s expectations of me.’
‘I’m no good unless I do everything right.
•Develop strategies to cope with stress &
performance anxiety.
•Learn to like yourself.
•Make a list of positive things about yourself.
•Feel good about who you are & how you feel.
 SLOW
PERFORMANCE

• (Don’t doze off, brother,

wake up)
• Also, be not a pretender.
Be a performer.
• Being busy is irrelevant. It is
performance that matters.
• Slow performance and
under-performance are
bad enough.
• Non-performance takes
the cake: it is plain theft.
 Annihilate these
assumptions:
• Inefficiency is normal.
• Delays are inbuilt & cannot
be cut down.
• Performance will not be
rewarded.
• Only manipulators will get
ahead.
• We are made this way &
things just won’t improve.
• Things will get only worse.
• Nothing can be done.
“Experience is what you get when you
don’t get what you want.”- Dan Stanford

• ‘unchangeables’
• Be ready: planned destruction may
be necessary before planned
construction Dare! Innovate!
• Don’t be risk-averse. Only those
who dare reach new heights.
• Dare to be different. Discovery
follows exploration.
• Challenge the givens & the.
• Never mind that you didn’t succeed.
“May you not enjoy the work you
do!”

 The worst possible curse.

That one is, in any
language.
 Learn to like and enjoy
the work.
 Any work, just any work,
can be made interesting.
 There is always a better
way of doing things.
 Do your work creatively.
Import fun into it.
 If you see only problems
you will have only problems!

• “Every solution
contains a problem
within it.” syndrome.
• “Suppose we win?”
• “If anything can go
wrong, it will.”
 Weighing problem!

• A man carrying a baby wanted to weigh the baby in

a scale.
• “Our baby weighing machine has gone for repairs.
But we can weigh the baby on the general weighing
machine,” the sales attendant offered.
• “How will you do that?” asked the man.
• “Simple. We do it all the time. The father first
stands on the weighing machine with the baby.
Then he stands without the baby.”
• “It won’t work,” said the man, looking disappointed.
• “Why?”
• “Well, you see I’m the baby’s uncle, not his father.”
 Mind half-
used…

 Look at pbms as challenges.

Success often presents itself as an
alluring challenge.
 Most problems are produced, or left
unsolved, by half-used minds.
 Face pbms with keenness & from a
new direction, each time.
 Don’t jump to the obvious solution.
(‘This is the tallest peak!’
syndrome)
 Challenge what is accepted. You will
find a whole new world of possibilities
uncovered.
 Every problem has a
lifespan..
 Know the stage at which it is .
 Compartmentalize. Prioritise.
 Recognize the minor hassles from the major ones. Know
what to worry about & what to take coolly.
 Take one step at a time. Deal with them in small bits.
 No knee-jerk reactions. No short-term patches.
 The real obstacles are not the pbms themselves, but the
wrong approaches to finding the solutions.
Think solution, not problem.

 See a solution, where others see a pbm.

There is a solution to every problem.
 Try to solve, not prolong.
 Ascertain the facts.
 Have an uncluttered mind. Cut out the
extraneous. Identify the core.
 Face the issue head on. Take it on
without breaking step.
 While with major pbm, stay detached.
 Intractable? Sleep over it . Let it work
its way out.
 Cursing a flat tyre does not fix
it.

• ‘If you can’t go over the hill, go around

it. Digging a tunnel is a clear option, if
going to the other side is all that
necessary.’
• The solution often lies in identifying the
solvers.
• Take help where needed. ‘If something
seems far too big, maybe it’s because
you’re meant to share the load with
someone else.’
• Look for solutions where you will find
them. (Mullah story)
 ‘Gangrene cannot be cured with
palliatives.’

 Face pbms resolutely. Gordian knots

may have to be cut.
 Extra-ordinary pbms call for extra-
ordinary solutions.
 Weeding out is necessary for a good
crop.
 “Sometimes it is necessary to go a long
distance out of the way in order to
come back a short distance correctly.”/
Nothing great was ever achieved
by
Sitting Still.
* Progress has always come
from people who said it could
be done.
* “I can’t”- are sad words in any
language.
* Whatever you can dream, you
can begin.
* Put passion, enthusiasm &
zeal into everything you do.
* Keep pushing. It’s wiser than
sitting aside.
 Think your work is
important.

• The way we think towards

our jobs determines how
our subordinates think
towards their job
 Rules are for human beings,
not the other way round.

 Don’t be rule-bound.
 Interpret the rules positively. Let them
enable, and not inhibit, you.
 Precedents should be guides, not
fetters.
 Good people follow the rules. But, it is
often the unscrupulous who quote the
rules.
 Breaking norms in order to frame
better ones is an option to be
explored.
 DON’T BE IN SELF-DOUBT.

• Feel & act confident. Stand by your

convictions.
• Be positively assertive, when you
are in the right.
• Where speech is due, silence may
be betrayal.
• Insist on your right to be heard &
reckoned. But, be accommodative
of the other point of view.
• “Don’t say ‘yes’ when you want to
say ‘no’ .
 Thinking first,
action only then.

• Act by all means, but only

after considering all
relevant matters.
• Don’t make decisions
based on just one or two
dimensions. (“Many a fellow
in love with a dimple…”)
• Don’t act impulsively.
• If you have to act, act fast
& decisively.
 Integrity signifies
wholeness
 ‘Integrity’ means absence of
inner warfare.
 It gives extra energy & clarity of
thought.
 It means –
 living up to the best in oneself.
 having a developed sense of honour.
 having a conscience & listening to it.
 having the courage of one’s
convictions.
 obedience to the unenforceable.
 In doing a good deed take it that
everything is permitted which is not
prohibited.

Be performance-oriented.
“If one desires a change, one must be that
change before it can take place.”

• Anticipate change. Things can

change in a day.
• Be alert to the first signs of
change.
• Feel obligated to effect the
change.
• Look at opportunities that
change represents.
• Keep renewing yourself. Don’t
allow routines to become chains.
• Keep managing the present
while managing the change.
Be physical. Be dynamic.

•Take care of the body. It takes care

of the mind.
•Physical well-being gives you
stamina, both physical & mental.
•It makes you focussed.
•It makes you optimistic &
confident to face the challenges of
life.
 Learn from the past. Focus on the
future. Be in the
present. Enjoy.

• The past is finished. Learn

from it & let it go.
• The future is not even here
yet. Plan for it, but do not
waste time worrying about it.
• Live in the present. Enjoy its
joys.
• How many crores of pleasures
you have created for us, oh our
Lord!
Relish the
journey!
• There is more to life than running
non-stop.
• Happiness is all along, not merely at
the destination. The joys along the
route are perhaps more delightful..
• If you are enjoying the journey, you
are not upset by a delayed arrival.
• Count your blessings. One rarely
appreciates one’s blessings as
much as when they are gone.
 “We don’t laugh because we are
happy.
We are happy because we laugh.”

• Control your emotions by your actions.

• Be cheerful, in order to feel cheerful.
• Act brave, in order to be brave.
• Want a facelift? Smile. It’s the duty you owe
others.
 Don’t just throw out a vice.
Replace it with a virtue.

• Sow an action, you reap a habit. Sow a

habit, you reap a character. Sow a
character,you reap a destiny.
• “As we become drunkards by so many
separate drinks, so we become saints &
authorities & experts by so many separate
acts & hours of work.”
• How to break a habit or acquire it ? Break
off abruptly & with all emphasis.
• Abrupt acqn of the new habit is the best
way, if there be a real possibility of carrying
it out.
Work energises.

• Strenuous application of effort

anywhere - even on hobbies or
games - provides the bonus of
energy.

• Make as many of your actions

automatic as possible. The more
actions we make automatic, the
more energy we have left for
creative work & pbm-solving.
 Pleasantness is the duty
we owe others.

• Be natural & humble.

• Drain off your grievances.
• Be interesting.
• Sincerely attempt to heal.
• Acquire the quality of • Practice liking
easygoingness. people.
• What is practical is just. • Never miss the
• Relax, for easy power. opportunity to -
• Never allow things to ruffle congratulate,
you.
sympathize, or
express sorrow.
• Be a comfortable
person to be with.
Be a big boss without seeming to
be so.

• Be affable. Be light to lift.

• Develop zero tolerance of inertia,
indifference & inefficiency.
• Motivate, guide, enable, lead.
• Don’t appropriate credit. But,
accept responsibility.
• Settling personal scores through
official means is mean.
• ‘Walk a mile in others’ shoes
before you say ‘no’ to their
request for new shoes.’
 Order! Order!

• Absent order & regulation,

what remains is chaos. Chaos
is the enemy of performance.
• Enforce order to ensure
performance.
• Enforcement is education.
• Organise. Set the right thing
(or person) in the right place.
• Put in place proper systems.
• What gets measured gets
done.
 As the leader, challenge the status quo!

 Motivate. Create enthusiasm &

passion.
 Plant seeds of thinking. Let
people think in a breakthrough
fashion.
 Institutionalize imbibing ideas &
suggestions.
 Acknowledge & reward good
ideas.
 Honour errors resulting out of
experimenting.
 Create a dream & make the
team go towards it.
 Why crib,
when you can think positive?(!)

Boss to the cribbing

employees:
• “It’s quite simple…
just think positive and
most of your problems
will just fade away..!
But,thinking is not enough...
Goodness not translated into action is no
goodness.

“Thought that does not lead to

action is betrayal.”
 “I receive & I must give back.”
And this is the pay back time.

• Life is not about how much

you make but how you live it.
• How you make a difference is
what will matter.
• Each one of us is a debtor. We
have taken so much from the
system.
• It is but fair that we pay back
the debt, with interest and
do it fast.
• Perhaps it is already late.
Better hurry up.
THE CAN DO ATTITUDE:
• You CAN DO everything, but not all at once.
• You CAN DO everything, if it’s important
enough for you to do.
• You CAN DO everything, but you may not be
the best at everything.
• You CAN DO everything, but there will be
limitations.
• You CAN DO everything, but you’ll need help.
 Best Quotes on Positive
Attitude:
• A positive thought is the seed of a
positive result.
• The most significant change in a
person’s life is a change of attitude.
Right attitudes produce right actions.
• There is a better way for everything.
Find it.
• A positive attitude is not a destination.
It is a way of life.
 Best Quotes on Positive
Attitude:
• The difference between a successful
person and others is not a lack of
knowledge, but rather a lack of will.
• The positive thinker sees the invisible,
feels the intangible, and achieves the
impossible.
• A positive attitude is like a magnet for
positive results.
 Best Quotes on Positive
Attitude:
• Positive attitudes create a chain
reaction of positive thoughts.
• Attitude, not aptitude,
determines your altitude.
• Sooner or later, those who win
are those who think they can.
 Summary
• Attitudes are evaluations

• Attitudes guide people’s behaviours…

sometimes

• Attitudes can change …

– but the same technique won’t work the same
way for all people all of the time
 D
E EN
TH