QA/QC Client Assurance Questionnaire

Client’s Name: Date:

2. Did the service provided by our QA standard meet your expectations? Strongly
Agree Agree Disagree Strongly Disagree N/A

3. If you replied "disagree" or "strongly disagree" please state why.

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3a.Did you see any lapse in the quality of the construction process of work done
Strongly Agree Agree Disagree Strongly Disagree N/A

3b. If you replied "Agree" or "Strongly Agree " please state why.

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3c.Did the quality standards of the structure at subsequent stages of the

construction quality process satisfactory? Yes No
N/A

3d. If you replied "No" please kindly state the stage when you became displeased.

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3e.Did the technical personnel try to resolve your problem at the first point of contact (if
any)? Strongly Agree Agree Disagree Strongly Disagree N/A

3f.If you replied "disagree" or "strongly disagree" please state why.

3g.If at any stage the technical personnel offered to get back to you as regards any
issue, did they keep to this commitment? Strongly Agree Agree Disagree Strongly Disagree
N/A

3h.If you replied "disagree" or "strongly disagree" please state why.

4. What do you think can be done to improve the service provided by QA?

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5. Do you have any additional comments regarding our quality of work?