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Attitude formation & Change

Meaning & Definition

Attributes
‡ ‡ ‡ ‡ The attitude object Attitudes are learned Predisposition Attitudes have consistency Attitudes occur within a situation

Conation Cognition

Affect

Tricomponent Model

The Cognitive Component


‡ Cognition means person s knowledge and perceptions ‡ These are acquired by a direct experience with the object or relative information from various sources ‡ This knowledge or perception becomes beliefs.

The Affective Component


‡ Emotions or feelings about a product or brand ‡ Evaluative in nature

The Conative Component


‡ Likelihood or tendency of a specific action or behavior. ‡ May include behavior itself. ‡ Treated as an expression of the consumer s intentions to buy.

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