Dear Customer, Step 1: Download CanSecure 4.

Setup Security Question and CanSecure Device PIN:

Before you start: 1. Go to your Internet Banking Site - 4.1 Set Security Question by selecting from drop-down list or by
Retail: typing a new question and specify an answer.
1. Please make sure that you are connected to the Internet. https://netbanking.canarabank.in/
netbanking/RetailLogin.jsp 4.2 Set CanSecure Device PIN (minimum 4 digits and maximum
2. You have received the Verification Key and Activation Corporate:
Code by PIN Mailer, Mobile SMS or E-mail. https://netbanking.canarabank.in/
10 digits) and click on Submit. You have to always remember
corpbanking/CorporateLogin.jsp the Device PIN and Security Answer.
Welcome to Canara Bank CanSecure for Retail and Corporate
Internet Banking. 2. Login to your account.

It is our pleasure to now offer you the “most secure internet 3. Follow on-screen instructions to
banking experience”, powered by the next-generation REL-ID download and run CanSecure
Technology. You will now be able to safely conduct all online installer on your computer.
transactions in a secure environment.
4. This will install CanSecure on
In order to start using the CanSecure Token, you need to your computer’s Desktop.
complete the following 3 simple steps:
STEP 2: Activate CanSecure
STEP 1: Download CanSecure software,
1. Double-click on the Canara Bank
STEP 2: Activate CanSecure, and icon to start CanSecure.

STEP 3: Use CanSecure for Internet Banking. 2. Enter your Internet Banking User
5. You will be taken to your Canara Bank Internet Banking login
ID and click on Submit.
page in a Secure Desktop environment and within a Secure
Please read this User Manual carefully. All instructions for Browser.
download, activation and usage are provided here. 3. Match the Verification Key displ-
Additionally you can access a demo presentation at: ayed in the activation window
with the verification key you have
http://www.canarabank.in/cansecure.asp received from Canara Bank.

In case you face any problems or have any queries, please 3.1 If the Verification Key is correct
contact our Customer Help Line number 1800-425-0018 or select the option Verification
send an email to cansecuresupport@canbank.co.in Key is correct and enter the
Activation Code that you’ve
Looking forward to a long and mutually beneficial relationship received from Canara Bank and
and assuring you of our best services at all times. click on Submit

Best regards, 3.2 If the Verification Key is incorrect

select the option Verification
Internet Banking Team Key does not match and click
@ Canara Bank on Exit. Send an email to 6. Login to your account and start doing Internet Banking using
cansecuresupport@canbank.co.in to resolve this issue. CanSecure.

Security Notice: 2. Never reveal your CanSecure Activation Code to anybody, not even to For support / queries please
1. Never respond to emails that ask for your personal details like Internet Canara Bank personnel at branch or customer care call-centre.
call our customer support at Powered by
banking User ID, Password, Debit Card Number, ATM PIN, Date of birth, 3. Always match the Verification Key before entering the Activation Code.
Mother’s maiden name etc. Canara Bank will never ask for these details 4. For your own safety, always use CanSecure for Internet Banking and online 1800-425-0018 or email us at
either on email, phone or SMS. transactions. cansecuresupport@canbank.co.in
Step 3: (Regular Use) Always use CanSecure for Canara Bank Using CanSecure on a different computer
Internet Banking Option 2: Using CanSecure One Time Password (OTP)

1. For subsequent Internet banking usage Step A: Generate CanSecure OTP

double-click on the Canara Bank icon. 1. Login to CanSecure
2. Enter Internet Banking User ID and CanSecure Device PIN. on your regular
computer. Click on
My Credentials
and select
Generate CanSecure
OTP option.
2. Enter the validity period
and Click Generate. Note
the OTP-ID and OTP and
keep it in a safe place. You
3. When the Secure Browser opens, enter your Internet Banking will need this for using
password to login into Internet banking website. After login CanSecure on a different
you can use the website normally. computer.
Using CanSecure on a different computer Step B: Install CanSecure on a
Option 1: Using SMS One Time Password (OTP)
different computer
1. When running CanSecure on new
1. Login into Canara Bank using normal browser and download
computer, the software will ask
CanSecure.
select between SMS-OTP and
CanSecure OTP for activation.
2. Run the CanSecure software. The
Select Use my CanSecure OTP.
software will detect that you’re
2. On the next screen provide
using a different computer. You
answer to your secret question
will be asked to choose between
and the CanSecure OTP.
SMS-OTP and CanSecure OTP
3. If you’ve given the correct answer and OTP you’ll be asked for
options to activate the new
your Device PIN which will activate the new computer.
computer.

3. Select the Send me an OTP via SMS option if you are carry- Other CanSecure Features
ing your registered mobile with you. An OTP will be sent to To return to your Windows Desktop
your registered mobile number. When at your Windows Desktop click the
TruBank button in the taskbar to get back
4. In the next screen provide
the answer to you Secret
to the CanSecure browser in Secure Desktop
To get more information on CanSecure and FAQs
CanSecure
Internet Banking Token
Question and enter the
OTP received on SMS after To go back to your Internet banking window
verifying the OTP-ID.
To sign-out of Internet banking and exit the
CanSecure Banking Browser
5. If you’ve given the correct RETAIL & CORPORATE
answer and OTP you’ll be
asked for your Device Canara Bank INTERNET BANKING
PIN which will activate the Canara Bank Buildings, 112 J. C. Road, P. B. No. 6648,
new computer. Bangalore 560002, Karnataka, India