1: Name : ________________

2: Address: _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _

__________________

__________________

___________________

3: Gender : (a) Male . ( b) Female .

4: Age: ( a ) 20 . ( b) 24-28 . ( c) 28-32 . (d) 28 & Above .

5: Education : ( a) High school. ( b) Under graduate. (c) Graduate. (d) Post graduate

6: Occupation: (a) Student (b) Business . (c) Professions . (d) Salaried. (e) Other.

7: Income /Annum: (a) 10,000 to 20,000. (b) 20,001 to 40,000. (c) 40,001 to 60,000.

(d) 1 Lakh and above.

8: Awareness of loan by: (a) Print media . (b) Bank offcials . (c) Friends . (d) others.

9: Quality of service ?

(a ) Avg . (b) Good . (c) Better . (d) Best .

10: Are you satisfied with your SBI car loan ?

(a) Yes (b) No

11: What are the sources you depend for car loan information in SBI ? .

(a) Internet . (b) News paper . ( c) Business magazine . (d) Others.

12: Since from how long you are customer of SBI

Ans : __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

13: Mode of repaying the loan?

(a) Cash . (b) Cheque. (c) S .I (d) Others

14: Have you came across any problem with applying the car loan process ?

(a) Yes (b) No

15: Are you satisfied with SBI Car loan compared to other bank

(a) Yes (b) No

16: How you approached this bank?

(a) Friend lines. ( b) Quality of service . (c) Quick processing

17: Are you convenient to the bank working hours?

(a) Yes . (b) No

18: Are you satisfied with terms and conditions of the SBI bank

(a) Satisfied . (b) More satisfied . (c) not satisfied .

19: Which bank you preffer to the car loan .

(a) SBI Bank. ( b) HDFC Bank . (c) ICICI Bank . (d) AXIS Bank
20: Are you satisfied with repaymaent system and recovery process ?

Ans : _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _

21: Are holding the A/C with SBI , If yes - Which are the facility you availed ?

Ans: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

22: What are the facility you expect from the SBI bank ,

Ans. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

23: Why you preffer to SBI bank ?

Ans: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

24: Any other suggestions to the car loan in SBI bank .

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