Escolar Documentos
Profissional Documentos
Cultura Documentos
ON
HR PRACTICES FOLLOWED BY
ITC
(Imperial Tobacco India Ltd.)
SUBMITTED TO : SUBMITTED BY
MR.SANJAY NAUTIYAL SONAL
SRIVASTAVA
FACULTY – G.E.U G.E.U,
DEHRADUN
This is not the copy of any other report or any part of it hasn’t been
submitted for the award of any degree or diploma.
Sonal Srivastava
Graphic Era University
ACKNOWLEDGEMENT
Submitted by
Sonal Srivastava
CERTIFICATE
SUMMARY
1. Executive summary
2. Company Profile
3. History of ITC
4. Certification of ITC
6. The HR Practices
7. Research Methodology
9. Findings
10. Conclusions
11. Recommendation
12. Appendices
13. Refrences
EXECUTIVE SUMMARY
ITC constantly endeavors to benchmark its products, services and
processes to global standards. The Company's pursuit of excellence
has earned it national and international honors. ITC is one of the
eight Indian companies to figure in Forbes A-List for 2004,
featuring 400 of "the world's best big companies". Forbes has also
named ITC among Asia's'Fab 50' and the World's Most Reputable
Companies
ITC is the first Indian company and the second in the world to win
the prestigious Development Gateway Award. It won the $100,000
Award for the year 2005 for its trailblazing ITC e-Choupal
initiative which has achieved the scale of a movement in rural
India. The Development Gateway Award recognizes ITC's e-
Choupal as the most exemplary contribution in the field of
Information and Communication Technologies (ICT) for
development during the last 10 years. ITC e-Choupal won the
Award for the importance of its contribution to development
priorities like poverty reduction, its scale and replicability,
sustainability and transparency.
ITC is rated among the World's Best Big Companies, Asia's 'Fab
50' and the World's Most Reputable Companies by Forbes
magazine, among India's Most Respected Companies by Business
World and among India's Most Valuable Companies by Business
Today. ITC ranks among India's `10 Most Valuable
(Company) Brands', in a study conducted by Brand Finance and
published by the Economic Times. ITC also ranks among Asia's 50
best performing companies compiled by Business Week.
Vision statement
Positioning statement
ITC also entered the Lifestyle Retailing business with the Wills
Sport range of international quality relaxed wear for men and
women in 2000. The Wills Lifestyle chain of exclusive stores later
expanded its range to include Wills Classic formal wear
(2002) and Wills Clublife evening wear (2003). ITC also initiated a
foray into the popular segment with its men's wear brand, John
Players, in 2002. In 2006, Wills Lifestyle became title partner of
the country's most premier fashion event - Wills Lifestyle India
Fashion Week - that has gained recognition from buyers and
retailers as the single largest B-2-B platform for the Fashion
Design industry. In 2007, the Company introduced 'Miss Players'-
a fashion brand in the popular segment for the young woman.
Year Award
.
ITC -FMCG
ITC -FMCG
Cigarettes
ITC is the market leader in cigarettes in India. It’s
highly popular portfolio of brands includes Insignia,
India Kings, Classic, Gold Flake, Silk Cut, Navy Cut,
Scissors, Capstan, Berkeley, Bristol and Flake.
Foods
• Kitchens of India
• Aashirvaad
• Sun feast
• mint-o
• Candyman
• Bingo!
Lifestyle retailing
Safety Matches
ITC’s range of Safety matches include popular brands
like i Kno, Mangaldeep, Aim, Aim Mega and Aim
Metro. With differentiated product features and
innovative value additions, these brands effectively
address the needs of different consumer segments.
The Aim brand is the largest selling brand of Safety
Matches in India.
Aggarbattis
Personal care
ITC forayed into the Personal Care business in July
2005. In the short period since its entry, ITC has
already launched an array of brands, each of which
offers a unique and superior value proposition to
discerning consumers. Anchored on extensive
consumer research and product development, ITC's
personal care portfolio brings world-class products
with clearly differentiated benefits to quality-seeking
consumers.
Hotels: -
ITC entered into hotels field in 1975. He is giving best
hospitality services in some field. ITC have 46 hotels
across 42 destination all over India.
C. Packaging: -
ITC follows:
ISO 14000
Sword of honour
Royal society of prevention of accidents awards.
National safety awards.
The corporate Environment award.
The golden peacock environment management
award.
Excellence in pollution control management.
Prashanna patra award.
National Award for excellence in energy
conservation.
b. Reaching out to society: - As a responsible
corporate citizen, ITC promotes art, culture and
education. Besides working for the protection and
enrichment of the environment and over all social
development.
Community development.
Education.
Protecting the environment.
SUBMITTED BY
SONAL SRIVASTAVA
INTRODUCTION
My research report is entitled “A study of HR Practices in
ITC”. Firstly I would like to discuss about HR Practices.
What are HR Practices?
• Increment practices
INTRODUCTION OF HRM
FEATURES OF HRM
Increased competition
Emphasis on quality in staff, goods/services
Flexibility in operations
Willingness to adopt to changing market needs
Global Market
OBJECTIVES OF HRM
OBJECTIVE
SCOPE:
This policy shall apply to all PERMANENT management
position in the company including the workmen.
HR PLANNING
RECRUITMENT SOURCES
1. INTERNAL SOURCES:
• As a matter of policy, the organization will
encourage to fill up the vacancies from within the existing
people if they are fulfilling the criteria and found suitable.
• In order to invite application from internal
sources, notice/circular for all such vacancies will be put up on
the notice board.
In case any permanent employee dies in harness
due to accident or any other reason, one depend son of
deceased employee may be given preference in
employment with the company subject to his fulfilling
the eligibility criteria based on qualification and
• experience as well as suitable vacancy in the
company at that time.
• The conditions fulfilling the requirement may
apply against internal notification to HR department through
their department.
2. other sources :
Other sources can be tapped for recruitment only
when suitable candidates are mot available
internally. Other sources may include the following:
• internal data bank
• local employment exchange
• advertisement through newspaper
• Placement agencies.
Methods Of Recruitment
The following are the most commonly used method of
recruiting people.
1. Internal Method
2. Direct Method
3. Indirect Method
INTERNAL METHOD:
• PROMOTION AND TRANSFERS:
JOB POSITION
Job position is another way of hiring people from
within. In this method, the organization publicizes job
openings on bulletin boards, electronic media and similar
outlets. Hindustan lever introduced its version open job
position in early 2002 and over 40 positions have since been
filed through the process. HLL even allows its employee to
under take career shifts, for example from technical position
system.
EMPLOYEE REFERRALS
Employee referral means using personal contacts to
locate job opportunities. It is a recommendation from a
current employee regarding a job applicant. The logic behind
employee referral is that “ it takes one to know one”
employee working in the organization in this case, are
encouraged to recommend the name of their friends working
in other organization for a possible vacancy in the near future.
In fact, this has become a popular way of recruiting people in
the highly competitive information technology industry now a
day. Companies offer rich rewards also to employees whose
recommendation are accepted after the routine screening and
examining process is over- and job offers extended to the
suggested candidates.
Direct Method
Campus Recruitment
It is a method of recruiting by visiting and participating
in college campuses and their placement centers. Here the
recruiter’s visits reputed educational institutions such as IITs,
IIMs colleges and universities with a view to pickup job
aspirants having a requisite technical of professional skills. Job
seekers are provided information about the jobs and the
recruiter’s inturen get a snap shot of job seekers through
constant interchange of information with respective
institutions. A preliminary screening is done within the
campus and the short listed students are then subjected to
the reminder of the selection process. In view of the growing
demand for young managers, most reputed organizations visit
regularly and even sponsor certain popular activities with a
view to earn goodwill in the job market. Advantage of this
method include: the placement centre helps locate applicants
and provides resumes to organization; applicants can be
prescreened; applicants will not have to be lured away from a
current job and lower salary expectation.
Indirect Method
Advertisement
This includes advertisement in news papers; trade,
professionals and technical journals; radio and TV etc. In
recent time this medium became just as colorful lively and
imaginative as consumer advertising. The ad generally gives a
brief outline of the job responsibilities, compensation package,
prospects in the organization etc. This method is appropriate
when (a) the organization intends to reach a large target
group and (b) the organization wants a fairly good no. of
talented people who are geographically spread out.
Head Hunters
There is an influx of executive search agencies also known as
head hunters who specialize in selection of professionals for
very senior or top posts, where applicants are in short supply
and employers have no time to go round in search of the best
talents. Such vacancies are fewer and far between and
organizations prefer hiring a head hunter who maintains
confidentiality of the employer and are specialize in recruiting
the best talent strictly as per the job specification. But, these
specialists bodies charges hefty professional fees. However,
the high cost is outweighed by the benefit of recruiting the
best talent without going through the cumbersome and time
consuming process of internal recruitment system.
SELECTION PROCEDURE
1. Screening of Application :
• All application received from various sources
will be screened by the concerned department and HR based
on the job description and specification and the applicant
profile.
• Shorting of prima facile suitable candidates
who should be called for test/interview shall be prepared.
• The ratio between the number of vacancy
and the number of candidate to be called for test/interview
should normally be 1:5.
2. TEST:
• Depending on the requirement of the job if
required, management may conduct
written/aptitude/psychometric/physical or any other test as
deem fit.
• Short listed application will be send formal
letter for appearing test at least 15 days in advance.
• Qualifying criteria for the test will be
determined by the management depending on the nature and
requirement of the job.
3. INTERVIEW:
• All the candidates short listed for interview
will be informed through a formal call letter for attending
interview at least 15 days in advance.
• The candidate will be interview by the
interview panel.
4. FINAL SELECTIOM AND APPOINTMENT:
• Recommendation of the interview panel will be
put up before the MD by the HR Department for his approval.
• Candidates for the officer and above after
interviewed by the panel will be finally interview by the MD.
• Selection of candidates will be strictly on the
basis of merit. Other things being equal local candidate from
state of Bihar will be given preference.
• Appointment letter will be issued to the finally
selected candidates after duly approved by MD. However, in
case appointment letter can initially be issued to the
candidates and the detailed formal appointment letter can be
issued at the time of joining.
• Before letter of appointment is issued to
candidates HR department will ensure the following:
1. Check and verify all the personal details
furnished by the candidates.
2. Verify the certificates and other credentials.
3. Make necessary reference/antecedents
verifications whenever required.
5. Joining Formalities:
(a) Employees joining shall first report in
the HR department will facilitate in completing the joining
formalities such as filling of joining report and other necessary
forms.
(b) HR department will ensure that the
candidates will be allowed to join subject to their being found
medically.
RESEARCH METHODOLOGY
RESEARCH FORMULATION
RESEARCH OBJECTIVES
RESEARCH DESIGN
Primary Data
• Observation
• Questionnaire
Secondary Data
• Websites
• Transcripts of Books
• Journals
• Handouts
3 - more years
Q2. 39% in your
what are the various sources of recruitment
Organization?
Q3. Are you satisfied with the recruitment process of your company ?
no
32%
Q4. Are you satisfied with your organization salary increment
Policy ?
can't say
30%
Q5. Are you satisfied with the training procedure given in the
Organization ?
no
32%
no
32%
Q7. What methods is used for the performance appraisal system in
your organization?
others
11%
no
23%
Q9. Does the present performance appraisal system meet your
Career advancement?
can't say
28%
no
9%
no
6%
FINDINGS
SWOT OF ITC
Strengths
Weaknesses
Opportunities
Threats
www.google.com
www.itcportal.com