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ESCOLA PROFISSIONAL DA

APRODAZ
LÍNGUA INGLESA
INGLESA- ATENDIMENTO NO
SERVIÇO PÓS-VENDA
VENDA

ANSWERING A LETTER OF
OF COMPLAINT
Please accept our apologies for the error made by our company in filling
your order n. 66/A dated Thursday, 17 March 2011.

We agree that the usual high standards of our services were not met in this
instance. The error was caused by a problem with our software.

From now on will we pay more attention to the deadlines? We could like to
offer you a 5% discount off your next order with us.

Again we regret the inconvenience and hope that we will be able to continue
to do businesss together.

We look forward to receiving your further orders and assure you that they
will be filled correctly.

Best regards,

Transilhas

EduardaCarreiro

Natércia Ventura

ESCOLA PROFISSIONAL DA APRODAZ


Rua dos Mercadores nº 76, 9500-092
9500 Ponta Delgada
Telefone 296 285 461•Fax
461 296 285 463
E-mail:
mail: geral@aprodaz.com

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