Questionnaire on internet banking

Part -1
Personal Information

 NAME-.........................................

 AGE -........................................

 GENDER-.......................................

 EDUCATIONAL QUALIFICATION-

1-UNDER GRADUATE O
2-GRADUATE O
3-POST GRADUATE O
4-PROFFESSIONAL O

 OCCUPATION-...............................

PART -2
 Only for those who use Internet banking facility
Non internet banking Users can skip to the next part

QUESTION 1:What banking services do you use which your

Internet bank offers?(Please check all you are currently using)

• Seeking product and rate information

• Calculate loan payment information

• Download personal bank transaction activity

• Check balances on-line

• Apply for consumer loans or credit cards online

• Inter-account transfers

• On-line bill payments

Question 2:
What was the single most important reason that you chose this
particular bank as your Internet banking?

I have a traditional bank account with the same bank

The brand name of the bank

The excellent service offered by this bank

Online shopping & benefits

Question 3: Which feature of Mobile Banking you like more?
o Flexibility
 o Time saving

o Durability

o Easy accessibility

PART-3
Only for those who do not use internet Banking
Service
For those who have skipped the PART 2

Question 1:For your choice of an Internet banking, please indicate

how much Security of Transaction is important for you?(4: Most
important 1: Least important)

Answer: 4 3 2 1
most important ₒ ₒ ₒ ₒ least important

Question 2: For your choice of an Internet bank, please indicate how

much awareness is important for you?(4: Most important 1: Least
important

Answer: 4 3 2 1
most important ₒ ₒ ₒ ₒ least important
 Question 3: For your choice of an Internet bank, please indicate how
much Convenience (24 hours service from anywhere)is important for
you?(4: Most important 1: Least important)

Answer: 4 3 2 1
most important ₒ ₒ ₒ ₒ least important

Question 4: For your choice of an Internet bank, please indicate how

much Variety of features and services that are offered(for example;
bill payment, account reconciliation, electronic bill payment) is
important for you?(1: Most important 5: Least important)

Answer: 4 3 2 1
most important ₒ ₒ ₒ ₒ least important