According to Krammer and Plummer (2001), E-business is any business process performed via computer-

mediated network. Burman et al. (2000) says that e-business is undoubtedly a little less philosophically
challenging but, nevertheless, one which must be tackled at this stage in order to adddress effectively the
impact of e-business on the IT Manager.

AmBank (M) Berhad, through its subsidiaries, provides commercial banking, Islamic banking, and financial
products and services principally in Malaysia. The company operates through Retail Banking, Business
Banking, Corporate and Institutional Banking, and Treasury and Markets segment. The Retail Banking
segment offers credit facilities, such as auto financing, mortgages and other consumer loans, credit cards
and line of credit, asset financing, personal financing, retail distribution, and deposits to individual
customers, and small and medium enterprises. The Business Banking segment provides trade services,
cash management, and transactional banking services. The Corporate and Institutional Banking segment
offers corporate and institutional banking services to corporate clients; commercial and investment banking
products; and real estate management services. The Treasury and Markets segment provides foreign
exchange, money market, and derivatives, as well as engages in the trading of capital market instruments.
The company also offers life and general insurance products and services; and e-banking services.

AmBank use e-business technologies such as e-AmBiz which is a business internet banking
portal for their corporate customer.

What are the benefits of using e-AmBiz?

• A convenient channel to manage business accounts
• Account information is available on a real time basis, 24hours/7days.
• Can view account balance and transaction activity
• Can view / print / download account info
• Ease bank reconciliation process