Elizabeth Hoch

1021 Lincoln Ave, Burlington, NJ 08016 609-560-5447

Experience Assistant Vice President Banking Center Manager

March 2006 to February 2009
Bank of America, Bordentown, Columbus, NJ
Manage the day-to-day aspects of running a banking center sales and
service fulfillment including operational excellence and compliance related
to those activities
Lead a team of sales and service professionals to meet and exceed sales,
service and operational targets
Work directly with customers to uncover and satisfy their financial needs
Continually improve banking center performance, operational excellence,
and associate proficiency
Assistant Banking Center Manager
April 1998 to March 2006
Bank of America/ Fleet Bank, Willingboro, NJ
Assist and support the manager in leading sales and service professionals
To meet and exceed sales, service and operational targets
Work routinely with customers to uncover and satisfy their financial needs
Ensure overall excellence in operational, risk and compliance performance
Schedule banking center Associates to ensure appropriate coverage
Personal Banker
May 1993 to April 1998
Fleet Bank/ National Westminster Bank Willingboro, NJ
Offer and sell financial products and services to both consumer and small
business customers
Build and sustain relationships with consumer and small business customers
Perform tasks such as opening deposit accounts, taking loan applications,
handling customer service request, etc.
Bank Teller
February 1989 to May 1993
National Westminster Bank, Ewing Twp/Willingboro, NJ
Process transactions accurately and efficiently in accordance with established
policies and procedures
Identify customer needs and refer consumer and small business customer to
appropriate associate
Ensure adherence to regulatory requirements, such as Anti-Money Laudering and Ba
nk Secrecy

Education Burlington County Institute of Technology

September 1982 to June 1989 Westampton, N
J
High School Diploma
References References are available on request.