A SUMMER PROJECT REPORT ON CUSTOMER SATISFACTION AT HINDUSTAN DORR OLIVER LIMITED (HDO) Submitted in the partial fulfillment of the

e Degree of Master of Business Administration Semester II By Pragnesh Parmar (54) Under the guidance of: PROF.JAYESH PATEL V.M.Patel Institute of Management Submitted To: Prof & Head V.M.Patel Institute of Management, Ganpat University, Kherva.

July, 2011