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ATTITUDE
Many organisations are very concerned with the attitudes of their employees. Attitudes are evaluative statements-either favourable or unfavourable-about objects, people or events. They reflect how we feel about something. When an employee says, I like my job, he is expressing his attitude about work. Attitudes are complex in nature. They t ypically have three components: A. Cognitive component : The aspect of an attitude that is a description of or belief in the way things are. B. Affective component : It is the emotional or feeling segment of an attitude and can lead to behavioural outcomes. C. Behavioral component : It is an intention to behave in a certain way toward someone or something.
The following case study discusses the importance of employee attitudes and how bringing about a change in them can change the performance of an organisation as a whole.
Milliken & Co., and Abbott Labs. The goal is to improve mental, physical, and emotional well-being, he says. We as individuals determine the success of our own lives. Positive thoughts create positive actions.
QUESTIONS : 1. Explain how Foreman s 3-day course could positively influence the profitability of Albertsons. Foreman s Primary program called the Successful Life Course this course positively influenced Albertsons profitability and Behaviour of it s employees. This is a 3-day course that starts at 6am basically the impact of this course also is to train the employees to wake up early and their minds is fresh for a new learning experience, Followed by a 12 minutes of yoga-like stretching that makes the employees relax and energized for the start of the days activities, while marching up the hill, chanting I know I can, I know I can this will be tattooed on their minds in doing every work they know they can, and after this will foll ow breakfast and then variety of lectures in attitude, diet and exercise. But basically the primary focus of the program is on attitude and he stated that It s your attitude, not your aptitude, that determines your altitude. Other parts of the program include group hugs, team activities, and mind control relaxation exercise. This program will definitely boost the determination of each employee to be more productive on their work and that will be reflected on the company s profitability.
2. Johnston says, Positive attitude is the single biggest thing that can change a business. How valid and generalizable do you think this statement is? Positive attitude is the single best thing that can change a business says and believe by Johnston, I agree, to this saying and I think this was valid, because employees have positive attitude have a positive effect on their job, they will be more productive and competitive to their work and they know how to handle problems, and solve it not before its to late. Positive attitude makes a change in a business through its positive employees, a positive employee can handle pressure in work, can handle his or her emotion and could be or have a positive effect to his or her environment and co -employees.
3. If you were Johnston, what would you do to evaluate the effectiveness of your $10 million investment in Foreman s training program? Evaluating the effectiveness of my $10-million investment in Foreman s Training program could be if the profit of the company could increase, if the p rogram is effective this will reflect to the profitability of the company, another could be an employee rating each
employee is rated accordingly to their productivity in work after and before taking the Foreman s 3-day training program each employee is evaluated by their attitude on work, and another could be a customer care survey or a customer feedback survey that can help determine also the productivity of each employee and the relationship to the customers if the company could satisfy their needs and whether customers will be loyal to the company to know also where is the part of the company that needs improvements.
4. If you were an Albertsons employee, how would you feel about going through Foreman s course? Explain your position. If I would be an Alber tsons employee I would feel good in attending this said program and feels good also and thankful to the company s effort to improve my productivity. The effort of the company to improve it s employees well being, attitude and productivity will definitely encourage each employee to give their best doing in return to the company s success. Being in this company is a good thing because the company is open for innovation and improving it s employees well being not minding the cost or something in return but only minding the beneficial of a good productive employee.